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Prospect presentation

  1. 1. Managed Voice & Internet HD Voice Technology
  2. 2. Our Industry <ul><li>VoIP users </li></ul><ul><li>2006 – 6.5 Million, </li></ul><ul><li>2007 – 11.8 Million – 45% increase (Telegeography) </li></ul><ul><li>2011 – 23.3 million users – 278% increase (Telegeography) </li></ul><ul><li>Hosted VoIP – 25% of total telephony line shipments in next 3-5 yrs (InfoTech) </li></ul><ul><li>Revenue growth - $310 million in 2005 to $5.9 billion by 2010. (InfoTech) </li></ul>
  3. 3. Agenda <ul><li>Background / Value Overview </li></ul><ul><li>Network / Technical </li></ul><ul><li>Hosted Benefits </li></ul><ul><li>References </li></ul>
  4. 4. Background <ul><li>Epik Networks is a full service telecom provider and an industry leader in hosted voice technology </li></ul><ul><li>2001 – Becomes a wholesaler of telecom equipment </li></ul><ul><li>2005 – Cisco / Genband / Broadsoft Hosted IP Telephony </li></ul><ul><li>2007 – North American Internet Service Provider </li></ul><ul><li>2009 – Epik signs an agreement with DLJ Telecom to be its service provider in the province of Quebec </li></ul>
  5. 5. Epik Today <ul><li>Leading Managed Voice and Internet provider </li></ul><ul><li>A Canadian company with presence in 11 </li></ul><ul><li>cities across North America, plans for expansion </li></ul><ul><li>8000 deployed phones with over 700 corporate clients </li></ul><ul><li>Private North American Network </li></ul><ul><li>Private Internet PEERING with multiple carriers </li></ul><ul><li>Guaranteed Service Level Agreements </li></ul>
  6. 6. Business Challenges / Epik Value <ul><li>Basic phone system – software/licenses required to upgrade; Why invest in older phone system? Depreciating assets? And obsolete technology? </li></ul><ul><li>Market uncertainty and product uncertainty (Nortel?) </li></ul><ul><li>A disaster recovery plan is not in place for most current systems </li></ul><ul><li>Looking for more reliable alternatives to the current DSL internet connection </li></ul><ul><li>SAVE MONEY </li></ul>
  7. 7. Epik Networks Value Overview <ul><li>The Hosted Solution provided by Epik Networks will accomplish the following: </li></ul><ul><li>Epik hosted solution has evergreen philosophy for software upgrades </li></ul><ul><li>Pay on a per user basis </li></ul><ul><li>Redundant solution on multiple levels and off site disaster recovery solution, no busy signals, auto attendant active, find-me, follow-me features. </li></ul><ul><li>Scalable Internet solutions – 3 Mpbs : 10 Mbps : 25 Mbps : 100 Mbps </li></ul><ul><li>SAVINGS OF 10% TO 30% (AVG) OFF CURRENT BILLS </li></ul>
  8. 8. Four pillars that support the epik platform and distinguish us from other VoIP providers Dedicated DS-1 or Fibre Point to Point Connections Multiple Levels of Redundancy
  9. 9. The world leader in hosted VOIP solutions and the chosen platform of telecom companies world wide including Bell and Telus, Korea Telecom, AT&T and others The biggest name in IP technologies for over a decade, epik uses Cisco equipment for all of its endpoints, telephones, and POE switches.
  10. 10. A fully redundant and secure network: <ul><li>Every part of epik’s network is duplicated by design. In Montreal we have duplicate servers and power supplies. Our equipment is housed at Canix, Quebec’s biggest and most secure provider of hosting facilities with 24/7 power backup, and connections to all major carriers. </li></ul><ul><li>Epik uses local termination facilities from both Bell Canada and Allstream, and two independent dedicated high speed connections from two separate providers to our main Toronto hub. </li></ul>Dedicated point to point customer connections All connections between our clients main facilities and epik’s network are via dedicated point to point synchronous high speed connections. Calls are not routed over the internet or less reliable DSL connections.
  11. 11. Epik’s Private North American Network
  12. 12. POP Locations Montreal Vancouver Atlanta Seattle Los Angeles Phoenix Chicago Toronto Dallas Denver Secondary Primary
  13. 13. Internet/Peering Locations TiNet Cogent Cox AT&T Montreal Vancouver Atlanta Seattle Los Angeles Phoenix Chicago Toronto Dallas Denver TiNet Cogent TiNet Cogent TiNet Cogent Bell Rogers Teleglobe TiNet Cogent TiNet Cogent TiNet Cogent Level 3 Qwest TiNet Cogent 360 Networks TiNet Cogent Sasktel
  14. 14. Metro Softswitch Architecture PSTN SIP PRI’s Mediant 2000 DTMF Streamer SBC “ A” SBC “ B” DTMF Streamer Call Agent “ A” Call Agent “ B” To Client Site Private DS1, DS3, etc…
  15. 15. Metro Network OC12/48 Cisco 12000 DS3, OC3 or Dark Fiber Cisco 6509 Cisco - POE Multimode Fiber 24 strand Riser Cable PSTN To Montreal Call Agents Mediant 2000 DTMF Streamer SBC “ A” SBC “ B” Building POP Customer Premise Metro POP 6 Strand Multimode Fiber EPIK BUILDING POP Epik Metro HubSite
  16. 16. Switch Environment - VLANS <ul><li>Single cable to office </li></ul><ul><li>PC connects to Cisco phone </li></ul><ul><li>POE switch eliminates power cube </li></ul><ul><li>Separate VLANs for voice & data </li></ul><ul><li>Cisco switch tells phone VLAN information </li></ul><ul><li>Automatic configuration of IP address, Call Manager address </li></ul><ul><li>Fully automatic provisioning </li></ul>Physical View Router Logical View
  17. 17. Epik’s Hosted PBX solution
  18. 18. Robust Feature Set <ul><li>Abbreviated 2-digit Dialing </li></ul><ul><li>Anonymous Call Rejection </li></ul><ul><li>Authorization Code Calling </li></ul><ul><li>Billing Codes </li></ul><ul><li>Broadcast Paging </li></ul><ul><li>Call Back Queuing </li></ul><ul><li>Call Block (Selective Call Rejection) </li></ul><ul><li>Call Forward All Calls </li></ul><ul><li>Call Forward Busy </li></ul><ul><li>Call Forward No Answer </li></ul><ul><li>Call Forward Out of Service </li></ul><ul><li>Call Reporting w/CTI </li></ul><ul><li>Call Return </li></ul><ul><li>Call Screening </li></ul><ul><li>Call Trace </li></ul><ul><li>Call Waiting </li></ul><ul><li>Call Waiting ID </li></ul><ul><li>Call Waiting/Caller ID Manager </li></ul><ul><li>Caller ID </li></ul><ul><li>Caller ID Block </li></ul><ul><li>Class of Service </li></ul><ul><li>Console Assistant Application </li></ul><ul><li>Night Mode (After-hours Answering) </li></ul><ul><li>On-Net Routing </li></ul><ul><li>Outlook Integration </li></ul><ul><li>Permanent Caller ID Block Release </li></ul><ul><li>Phone Configurator </li></ul><ul><li>Priority Call </li></ul><ul><li>Privacy Guard </li></ul><ul><li>Queue/ACD </li></ul><ul><li>Reassign Phone </li></ul><ul><li>Redial </li></ul><ul><li>Release (End Call) </li></ul><ul><li>Remote Access to Call Forward </li></ul><ul><li>Remote Phone </li></ul><ul><li>Selective Call Forward </li></ul><ul><li>SoftPhone Application </li></ul><ul><li>Speed Dial </li></ul><ul><li>Time-of-Day Routing </li></ul><ul><li>Toll Bypass </li></ul><ul><li>Transfer, Blind & Supervised </li></ul><ul><li>Urgent Call </li></ul><ul><li>Virtual Ring </li></ul><ul><li>Web Portal </li></ul><ul><li>Voice Mail </li></ul>Conference Desktop FAX Direct Extension Assignment Direct Inward Dialing Direct Outward Dialing Directed Call Pickup Distinctive Ring Do Not Disturb Emergency Number Support Emergency Mobility Support Forward to Voice Mail Find Me No Answer Group Call Pickup Hold-on Queuing Hold Hunt Groups Indicated Call Park Intercom Last Call Return Meet-Me Conferencing Multi Call Park Music on Hold Mute
  19. 19. epik Phones Cisco 7960G Cisco 7970G Cisco 7940G
  20. 20. Blackberry Dialer <ul><li>Reduce Long usage charges associated with PDA </li></ul><ul><li>Disaster Recovery Scenario </li></ul><ul><li>Extends network in to PDA </li></ul>
  21. 21. A single receptionist can serve several companies within the same building <ul><li>Several telephone numbers </li></ul><ul><li>Console identification of incoming destination and caller ID </li></ul><ul><li>A single reception console can be shared by several companies </li></ul><ul><li>Shared acces to our network </li></ul>
  22. 22. One receptionist can serve several buildings belonging to the same company, even in different cities <ul><li>Many different telephone numbers </li></ul><ul><li>Console ID of the called destination and caller ID </li></ul><ul><li>One station can serve several facilities </li></ul><ul><li>The branches can be in one or several cities including in the U.S. </li></ul>Home worker
  23. 23. Epik integrates with Outlook
  24. 24. Multi Party Call Conferencing
  25. 25. <ul><li>Advantages of a Hosted Solution </li></ul><ul><li>No Capital Expenditure </li></ul><ul><li>Maintenance included </li></ul><ul><li>Single point of contact </li></ul><ul><li>Evergreen Philosophy – software upgrades included </li></ul><ul><li>Access to Enhanced Services </li></ul>
  26. 26. Your Monthly Epik Contract includes: <ul><li>All epik telephone set rentals </li></ul><ul><li>Full system access for all telephones </li></ul><ul><li>All of the epik total voice management network features including </li></ul><ul><li>Dial tone and lines </li></ul><ul><li>Unlimited inter-office calling and transfers </li></ul><ul><li>Voice mail and unified messaging </li></ul><ul><li>Find me / follow me </li></ul>
  27. 27. <ul><li>24/7 backup and call rerouting </li></ul><ul><li>Automated attendant </li></ul><ul><li>Multiparty conferencing </li></ul><ul><li>All system service </li></ul><ul><li>All software upgrades are included </li></ul><ul><li>All Cisco Power Over Ethernet data switches </li></ul><ul><li>Dedicated synchronous internet access </li></ul><ul><li>Dedicated synchronous connection to the epik network facility </li></ul>
  28. 28. References “ Our business relationship will continue long past the two years because as you know we and I in particular have been very satisfied with the service, responsiveness and calibre of your organization. ” Kim Kollman Director of Information Technology CanWest Global & Pacific Newspaper Group “ Epik Networks made out business decision about our internet and phone service easy. They provided us a full service solution that was far beyond what was available in the marketplace coupled with great service. One bill, one point of contact for all of our communications made it a great fit. I would highly recommend Epik Networks ” Claudio Cozza Director of Operations Bigtech Corporation <ul><li>Regus Business Centres ( 22 sites) </li></ul><ul><li>MS Society </li></ul><ul><li>Oxford University Press </li></ul><ul><li>Great-West Life </li></ul><ul><li>Ronald A. Chisholm </li></ul><ul><li>Morrison Brown Sosnovitch </li></ul><ul><li>Strype Barristers </li></ul><ul><li>Juroviesky and Ricci LLP </li></ul><ul><li>Canadian Thermos </li></ul><ul><li>Leber Rubes </li></ul><ul><li>Tower St. Johns </li></ul><ul><li>Lynx Systems </li></ul><ul><li>Kneebone </li></ul><ul><li>Homes Away </li></ul><ul><li>Lawrence & Company </li></ul><ul><li>Gorilla Nation </li></ul><ul><li>Bigtech </li></ul><ul><li>CanWest Global & Pacific Newspaper Group </li></ul><ul><li>IAO Actuarial </li></ul>
  29. 29. <ul><li>Next Steps </li></ul><ul><li>Evaluation of current set up </li></ul><ul><li>Financial analysis </li></ul><ul><li>Reference Checks </li></ul>
  30. 30. Thank you for listening