At the end of 2018 Brightwave brought together a team of L&D experts to workshop the future of compliance training. It was so popular… …We did it again! We know that compliance needs to evolve from a policy comprehension activity to an integrated culture, behaviour change and leadership programme. Following on from our gold win for compliance at the Learning Technology awards, we are confident we hold the key to building out a successful compliance culture. Check out these slides from our recent Compliance Learning Studio Session, and find out more here: https://www.brightwavegroup.com/2019/01/11/event-compliance-2018/

2. Compliance
training 2.0
Feb 2019

3. Agenda
0800 Breakfast
0830 Kick off and context
0845 Activity one (30) + feedback (15) - Stakeholders
0930 Activity two (30) + feedback (15) – How to engage
1015 Activity three (30) + feedback (15) – Defining culture
1100 Wrap up
1115 Close
1200 Sam kicks us out

4. Compliance
training
2018
Chatbots in
learning
Immersive
learning
Sep 2018 Dec 2018 March 2019
Compliance
training 2.0
Feb 2019

6. Internal
innovation
lab
Studio
workshop
Experiment
Market test
prototype
Productise Pilot

7. Information security
training
Regulatory compliance
training
Sexual harassment
training
CoC and Ethics training
Cyber security training
Diversity training
Financial crime training
Intellectual property
training
Editable
Customisable
Mobile
25 languages
Personalised
Chunked

8. Can we build
something
special from
the sum of
our parts?
Digital learning
design and
production
Communications
and engagement
People
transformation,
improvement and
leadership.
Experts in CX.
Culture transformation
through live simulations.

9. e-learning
Other digital
tools and
communications
Supervisory and
manager tools
Organisation and
culture tools

10. I am also a
compliance
fanboy.
Paul Kelly:
“Some of my
best friends
work in
compliance”

12. Brightwave produces
30-40 compliance
e-learning modules
each year.
We won Gold at LTA
with PwC in 2018 for
compliance e-learning.

13. When I think of
compliance I think of…

14. Google: “Prison uniform”

15. Google: “Prison uniform”

16. Google: “Prison Halloween”

17. Google: “Pet Halloween”

18. Compliance pop quiz
Nov 2018
We asked 100 people
(Health warning: don’t take this too seriously.)

19. 3 to 5
46%
1 or 2
24%
Blocked out
20%
6 to 10
8%
Over 10
2%
How many
compliance
courses did
you take
this year?

20. What comes into your mind
when you think of
compliance training?

21. Compliance
training is the
business
equivalent of
Chinese water
torture.

22. Just click through and I
will email you the
answers.
Could we introduce non
compliance training as we
might make some money
then!
Compliance drains my
superpower.
10 hours of my life I’ll
never get back.
Compliance with
what?

23. Compliance is the jam in
the sandwich, without it
you just have dry bread.
Compliance is an
opportunity, not an
obstacle!

24. What is the most memorable
thing you took away from
your compliance training this
year?

25. GDPR is really
important.
Secure my
information.
The impact of senior
management regulation.
Don’t take risks.
InfoSec is becoming
more important.
Safety first!

26. It was all eLearning
and not personalised. That we have a Code
of Conduct.
Pacman was cool.A certificate.
I passed.

27. I dream of holidays
when I do it.
It was s**t.
Don’t smile.
Blah. Literally nothing.
60 minutes I will
never get back.

28. Why don’t people take compliance
training seriously?
Because culturally
organisations treat compliance
training as an admin task.

29. What do you think
is the most
important factor
in your
organisation's
compliance
training?
Tick that
box
34%
Ensure strong
compliance
culture
26%
Ensure
I have
support
12%
Other
28%
Annoy my boss
Intimidate me
Let me know its my problem
Hide good information in elearning
(38%)
(62%)

30. After you have
completed your
annual training,
when is the next
time that
compliance
comes up?
When
reminder
comes next
year
64%
Activities
in year
24%
When an
incident makes
the press
10%
Team / boss
discussion…
(76%)

31. Money is the
most powerful
and dangerous
substance most
people will ever
work with.

32. Money should be treated like HazMat

33. If you encountered
wrong doing by
others, would you
feel comfortable
reporting it?
No problem
40%
I would but I
would worry
35%
I’d avoid it
if I could
21%
I'd go outside the
org…
(60%)

34. Financial safety is about the
culture of transactions between
individuals.
Not the technical expertise of
individuals.

35. Do you think your
compliance
training accurately
reflects your day
to day
organizational
culture?
Yes, ethics
rules here.
34%
Somewhat, but
cutting corners
is fine
29%
Mostly,
but
don’t
mess
with the
money
25%
Hell no, rules
are for fools
12%
(66%)

36. Irritating
task to
be
avoided
Something which I
am solely
responsible for in
all ways
A culture built
into all level of
our
organisation
Basic admin to be
completed with as
little effort as
possible
Something we
work together
on as a unit

37. So who are the key influencers
who will make or break this?

38. I was recently
promoted to a
management role.
I’ve learnt a lot.
Firstly… be careful
what you wish for.
Secondly,
compliance is
driven by leaders.

39. If you’re
not doing
it… Why
should I?

40. A ‘compliance mind-set’
must be aligned at all
levels of an organisation.
This is best achieved
through values and
culture.

41. Activity one:
Map out stakeholders in the
compliance culture ecosystem

42. Feedback

43. Activity two:
Using your map from activity one, who are
the top 3 influencers in your ecosystem?
What are the main ways to engage them
and what are the biggest blockers?

44. Feedback

45. Intermission

47. What do we mean by culture?
How can we leverage what we
learned in the CX cultural
revolution?

49. Activity three:
How would we like organisational
culture to manifest in a compliance
setting?
What are some visible outcomes?

50. Feedback

51. Wrap up

52. Next Steps
Design
roadshow for
compliance
product set in
Jan-Mar 2019.
First pilot
deployments
with key
client
partners in
Sep 2019.
Build out V1
of product
set in Apr-
Aug 2019.
Official
launch of
product in
Q4 2019.