The Tessello User Forum held in March 2019 focused on engagement and impact, showcasing the team and discussing the Tessello strategy and roadmap. Key topics included market research, enhancing user experience through personalized learning, scalability, and technology improvements, along with updates on integrations and community features. The agenda included activities for measuring impact, fostering engagement, and networking opportunities for participants.

1. tessello user forum
March 2019

2. Communicate and collaborate on tessello roadmap
Insights into how we inform our roadmap through
market and customer research
Meet the tessello team
Find out what others are doing through case studies
and networking
This session’s focus: engagement and impact
Welcome to our first user forum!

3. Mark Aberdour
Chief Technology
Officer
Meet team tessello!
Zoe Hedinger
Head of Customer
Success
Andy Gladdis
UX Designer
Elly Davies
Learning Experience
Consultant
Charlotte Dwyer
Client Director
Chris Britton
Client Director
Simon Emery
Product Owner
Phil Horton
Client Director

4. Agenda for today
09:00 tessello strategy and roadmap
09:30 Activity one (20) + feedback (15) – Measuring impact
10:05 Break
10:20 Forming the tessello habit
Monica Hirst, UNISON
10:40 Activity two (20) + feedback (15) – Engagement
11:15 Wrap up
11:20 Networking / tessello help surgery
12:00 Sam kicks us out!

5. Riding the
market wave

6. Market research sources
Towards Maturity
Brandon Hall Group
Learning & Performance Inst.
Bersin by Delloite
eLearning Guild
Fosway Group
Redthread Research
LinkedIn
Open University
OFCOM
Good Practice
AI Now Institute
Educause
Corporate Learning Analytics Summit
Society for Learning Analytics Research
Journal of Learning Analytics
ARtillry Intelligence

7. So what do the researchers say?...

8. What does this mean for tessello?
Measuring impact
Personalised
learning for
engagement
Making social
learning
work
Ensuring support
for mobile
Enabling
xAPI
Support for
instructor-led
training
Supporting
immersive
learning
Changing face of
compliance
training
The rise
and rise
of video
Learning
technology
ecosystems
Part of a
bewildering
market
Experiment
and educate
in AI

9. 2019 investment in scalability - £250,000
Optimising tessello
o Aiming for 1 second page loads
o Support for more simultaneous users
o Support for larger enterprise sites
Moving IT/Ops from reactive to predictive
o Upgrading logging and monitoring tools for better usage insights
o Increasing capacity planning for future growth
Test and release process improvements
o Better tool support to ensure performance testing of each release
o Improved deployment processes for zero-downtime releases
Supporting tessello’s growth

10. tessello roadmap

11. Observe learners
Feedback about their experiences
Interviews with tessello clients
Feedback on use and effectiveness
Survey of L&D managers
What do clients want to do?
Developing the
tessello roadmap
Industry knowledge
Our own insights plus external reports

12. 5 core pillars of tessello
Measure
Impact
Discover the
true impact
of learning
within your
organisation
Build a learning
ecosystem
Knitting all
your sources
of information into
a cohesive, high-
end learner
experience
Form a learning
habit
Helping you create
a culture where
people love to
learn
Develop
talent
Guide your people
to become their
best selves.
Identify
development
opportunities at
both individual and
company level
Support tessello
growth
Ensuring the
technology behind
tessello is both
stable and
scalable
Measure impact Build a learning ecosystem Form a learning habit Develop talent Support tessello growth

13. Now
Roll out of enhanced analytics
Integration with Yammer
Integration with MailChimp
Waiting lists for events
Enhance communities to be able to tag users
and add hashtags
Enhance search with hashtags
Manager-approval for events
Vocational end point assessment
User research – onboarding and
navigation
GDPR compliance
Next
Reporting on informal learning
Post-learning retention surveys
Integration with 3rd party content providers
Support all major course standards
Leader board segmentation
More control over points allocation
Online classrooms and seminars
Enhanced notification emails
Fully branded emails
Compliance support
Create multi-tenant environment
Database migration
Future
Predictive analytics
Bespoke reporting
Manager access to team activity in
reporting tool
Enabling technical connectors to other
client systems
Curated content
Skills gap analysis
Recommendation engine
Streamline deployment process
Improve tessello performance
Re-architecture of Communities
Measure impact Build a learning ecosystem Form a learning habit Develop talent Support tessello growth
Q1 - 2019

14. New enhancements for 2019
Roll out of enhanced analytics
All clients are now benefiting from our enhanced analytics tool, with
continued improvements being made
Integration with Yammer
Now in beta testing, the ability to link tessello and Yammer together so
Learners can see activity from their groups wherever they log in
Integration with MailChimp
The ability to export email addresses (and permissions) and import
them in to MailChimp
Okta SSO integration
The ability to use Okta for your SSO integration
Split out Communities and Leaderboard
Split out Communities and Leaderboard so you can have one without
the other
Linked Learning Pathways
Once a Learner completes a Learning Pathway, enrol them on one or
more new Learning Pathways
Measure impact Build a learning ecosystem Form a learning habit Develop talent Support tessello growth
Wait lists for events
Allow users to register on a waitlist for an event and notify them should
a space become free
Manager approval for events
Giving managers the control of what their teams attend and the ability
for them to register employees on events
Log 20% off the job training
For vocational clients, the ability for their Learners to log their off the
job training
Vocational end point assessment
Ability to set up end point assessment by external quality assessors or
awarding bodies
GDPR Compliance
Enhancements to GDPR rules and reporting
Migration of legacy email templates
Replace legacy email template code to create a more stable base
Code improvements
Removal and improvement of the existing code within Experiences

15. Reporting on informal learning
Post-learning retention surveys
Allocating leader board points from
within Yammer
Integration with 3rd party content providers
Support all major course standards
Online classrooms and seminars
Fully branded emails
More control over points allocation
Enhanced notification emails
tessello tone of voice review
Non line manager approval
Database migration
Re-architecture of Communities
Now
SCORM Question Level Tracking
Curating Yammer posts in to Resources
Sharing tessello objects in to Yammer
Sub-branding of a single tessello
Enhance communities to be able to tag a
user and add hashtags
Enhance search with hashtags
Ability to Pin a post in Communities
Leader board segmentation
User research - onboarding and navigation
Compliance support
Create multi-tenant environment
Create load testing environment
Next Future
Predictive analytics
Bespoke reporting
Manager access to team activity in
reporting tool
Enabling technical connectors to other
client systems
Curated content
Skills gap analysis
Recommendation engine
Streamline deployment process
Q2 - 2019

16. Now
SCORM Question Level Tracking
Curating Yammer posts in to Resources
Sharing tessello objects in to Yammer
Sub-branding of a single tessello
Enhance communities to be able to tag a
user and add hashtags
Enhance search with hashtags
Ability to Pin a post in Communities
Leader board segmentation
User research - onboarding and navigation
Compliance support
Create multi-tenant environment
Create load testing environment
Next
Reporting on informal learning
Post-learning retention surveys
Allocating leader board points from
within Yammer
Integration with 3rd party content providers
Support all major course standards
Online classrooms and seminars
Fully branded emails
More control over points allocation
Enhanced notification emails
tessello tone of voice review
Non line manager approval
Database migration
Re-architecture of Communities
Future
Predictive analytics
Bespoke reporting
Manager access to team activity in
reporting tool
Enabling technical connectors to other
client systems
Curated content
Skills gap analysis
Recommendation engine
Streamline deployment process
Q2 - 2019

17. Call: +44 (0)1273 827676
Email: enquiries@brightwavegroup.com
Web: brightwavegroup.com
Thank you