This document provides information about Advanced Career Indonesia, a human resources outsourcing company. It outlines the company's corporate information, scope of services, major clients, management team, track record, services offered, and payroll management process. Advanced Career Indonesia services various industries in Indonesia and is part of a larger international staffing group. It aims to provide reliable HR solutions and ensure timely payroll payments for both clients and contractors.

1. PT. Advanced Career Indonesia
Arthas Building 3rd floor,
Jl. Kemang Raya no. 11, Jakarta 12730 - Indonesia
T : (62-21) 7193370
F : (62-21) 7198928
E: info@advcareer.co.id
www.advcareer.co.id
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2. 1
CONTENT
• Corporate Information 2
• Scope of Services 2
• Customer 2
• Track Record 3
• Advanced Career Team 4
• Commitment & Benefits 5
• Management Fee 5
• Relationship Process 5
• Advanced Career Services
1. Recruitment & Selection 6
2. Training Program 7
3. Motivational Program 7
4. Account Management 7
5. Payroll Management 8
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3. 2
CORPORATE INFORMATION
Advanced Career Indonesia is a leading provider of human resource capital, servicing clients' needs by
providing them with temporary, contracting and permanent resources.
Empresaria Group PLC is the majority shareholder in Advanced Career Indonesia and has a turnover of over
$180 million USD and has over 50 offices covering the UK, Europe, America and Asia.
The group commenced trading in 1988 and has developed since then, opening offices in Australia, Thailand,
Japan and Indonesia. The group now employs over 200 consultants, all specialists in their field, working on
client projects.
Our Recruitment Consultants are all highly trained and work unique specialist markets, which truly allows
them to understand the needs of our clients and candidates both today and in the future.
What really makes Advanced Career unique is the quality of our consultants, and the size of our Business.
“ We are Big Enough to Deliver and Small Enough to Care ”
SCOPE OF SERVICES
HR Management Services:
● Staff Placement : Recruitment & Selection Services (Headhunter).
● Payroll Services : HR Administration Services (Client’s employee).
● Paying Agent : HR Administration Services (ACI’s employee).
● Temporary Staff : Replacement employee on leave (employee on leaves).
● Labor Supply : Contracting Staff (labor supply).
Customer Base:
● IT & Telecommunication ● Consumer Goods ● Pharmacy
● Finance & Banking ● Oil & Gas ● Automotive
● Hospitality ● Property ● Others
CUSTOMER
Major clients in Indonesia are:
● Bank CNB ● CIMB Niaga ● dnx
● BNI ● Bank OCBC NISP ● Initiative
● Diners Club ● Bank Danamon ● Krosno
● Tunggal ● Solution Digitas ● Coca Cola
● Bakrie Telecom ● RBS (ex. ABN Amro) ● ANZ
● PermataBank ● Wallstreet ● Agility
● Susan Album ● Bumiputera ● Snet
● I-Mobile ● Citi Group ● Acer
● Glaxo Smith & Klien ● BII ● Zyrex
● Lincoln Industry ● SAS Institute ● Omeoo
● Commonwealth Life ● American Express ● Others
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4. 3
ADVANCED CAREER TEAM
UK Office team
Tony Martin – Chairman. Tony served as Chairman and CEO of Select Appointments (Holdings) Limited from
1992 to 1999 when he became Vice Chairman and member of the Board of Management of Vedior NV, the
world’s third largest staffing services group. In August 2000 he assumed the role of Chairman and CEO, which he
served until his retirement in February 2004. Tony is currently the Chairperson of the Corporate Services Group
as well as Empresaria’s Audit committee.
Miles Hunt - Chief Executive. Miles has a legal background, qualifying as a solicitor in 1990. He completed an
MBA at Warwick before establishing ProSource Limited, a procurement outsourcing company, in 1995. He set
up Empresaria in 1996 and has been Chief Executive since then. From 2000 to 2004 Miles was a non-executive
director of Tribal Group plc.
Indonesia Office team
Farid Aidid – President Director/ Senior Partner PT Advanced Career Indonesia. Graduated in 1976 (The
Netherlands), as computer engineer. He has over 24 years experience, in both, managing the business as a
professional and recruitment experience covering both Executive Search and Outsourced staffing projects. His
solid experienced overseas (Europe) and in Indonesia where he has been working for more than 10 years for
CITIBANK N.A in both Corporate and Consumer Banking as VP/ Sales Director. From a management point of
view, his management experience in running businesses for Multinational Companies, give him a clear indication
of what is expected by our clients. Was part in the development of an outsourcing company in Indonesia that
managed over 3000 outsourcing staffs.
Malla Latif – Director/ Partner. Graduated from Padjajaran University, majoring in Clinical Psychology. She
started her career in banking industry as a Recruitment Specialist and her last position was Human Resources
Relation Manager. Considering her over 9 years experiences in recruitment and selection, Malla became a team
member and contribute in the development of an outsourcing company with over 3000 outsourcing staff.
Understand clearly, how important is the total process of selection and recruitment/ profiling to fulfill the
customer needs.
Oki M Iqbal – Commissioner/ Partner. Oki is graduated from Parahyangan University. His working experience
started as Consultant of Teller and Service at Achieve Global for several years. During his tenure at Achieve
Global he became consultant to some call centre such as DHL, Maersk Line etc. After working for Achieve Global,
he joined AIG Life as Regional Teller Manager prior working to Standard Chartered Bank. In Standard Chartered
Bank, he was appointed once as Head of Teller, Head of Service Delivery, Head of Call Centre and Head of People
& Process Quality.
For legal matters, Advanced Career Indonesia has appointed DR Reza Edwiyanto to represent the company for
legal issues and claims.
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5. 4
TRACK RECORDS
Advanced Career Team had successfully completed multiple outsourced projects especially in Contact Centre for
companies in the Financial & Telecommunications sectors. Such as:
Setting up and managing some contact centre in Indonesia (multi industry), ex. more than 1.000 call centre
agents (inbound call) for Telkomsel/ Caroline National (Jakarta, Bandung, Surabaya and Medan) included Halo,
simpati & As. During the partnership Telkomsel were rewarded as The Best Call Centre Management of the
year.
Setting up and managing several contact centre in Thailand
Why choose us?
Our Expertise in Infrastructure Setup: Our regional partners’ breadth and expertise in call centre
infrastructure is made evident through their full-service, turnkey solutions for facility set up and rental—
our total service offering for clients who require it. By leveraging in our expertise in floor planning
and hardware & equipment specifications, we provide reliable and expert set-up and consultation by
ensuring the critical matching of software and hardware compatibilities—so that your system
architecture is set up to its optimum capacity, efficiency, and scalability. In addition, we ensure
adaptability through our commitment to best-of-breed emerging technologies and platforms.
Our Proven Success Records: Our clients have had great success and gratifying experiences while
working with us. Case in point, our regional partners currently provide full service solutions for
Prudential TS Life’s 400-capacity call centre in Thailand—successfully delivering on various upgrades
and modifications for their contact centre platform. In addition, we are also providing exclusive call
centre services for Aegon’s 150-capacity contact centre.
No Need to Reinvent the Wheel: Through our systematic knowledge of some business model,
acumen, and requirements—we stand uniquely equipped to provide you with an efficient and effective
“jump-start” to implementation. Because we have been involved in many contact centre campaigns for
various financial products, we provide immediate value through our first-hand, intimate understanding
of the campaign requirements, business processes, reporting systems, and requisite software platforms.
Our Cost-Effective Service tailored to Specific Client Requirements: Our distinct advantage
lies in the flexibility and cost-effectiveness of our offered solutions and professional services. With our
expertise and commitment to our “tailor-made” methodology—we are confident that we can provide
you with the most accurate, reliable, and cost-effective solution for your growing business needs.
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6. 5
COMMITMENT & BENEFITS
Benefits to Client
• World class practice in Outsourcing Management
• Reliable HR Information System
• Customized Solution Approach
• Outstanding database of fresh graduated and experienced employees
• Account & Relationship Management
• Competency based interview program
• Strong financial back up to ensure payroll on time payment
Benefits to Contractor
• Competitive remuneration
• Medical benefit (Inpatient & Out Patient) Insurance
• Chance to work on MNC
• On time payroll payment
(for more detail please refer to Advanced Career Indonesia Services Section)
MANAGEMENT FEE
Some options for Management Fee can be:
• Fixed Cost : Fixed amount
• Percentage : Percentage from total remuneration
• Cost/ person : Fixed amount per person
• Cost/ package/ unit : Based on per unit processing
• Other models of Fee
PARTNERSHIP PROCESS
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7. 6
1. Advanced Career Services – Recruitment & Selection
Recruitment process plays an important role in service level performance management as the personalities and
role job fit will determine the success of certain position. Every candidate will be assessed in several main
constructs.
All candidates will then be interviewed with behavioral interviewed system based on the validation done in
Client. The validation will measure the characteristic behavior shown from the best performer. Using this
standard, Advanced Career will use the validation result to select and promote staff.
Requests for candidates will go directly to Advanced Career resource center. The resources come from database,
newspaper, university, Internet, walk in interview, etc.
Further process will follow Advanced Career Standard Operating Procedure:
SOP for new manpower supply
Time frame to supply new candidates
Advanced Career expectation to have the candidate delivery and ready to work for Client is depend on volume,
position, level and location.
Number of candidates will be given to Client as much as twice from the Client’s request. This is to anticipate the
Fail candidates on selection tests.
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8. 7
2. Advanced Career Services – Training Program
Advanced Career will provide certification program that consist of basic training and electives as well.
• Basic training program consist of Induction program & Basic Service Skills will be provided by Advanced
Career Training Team.
• Electives program includes personal effectiveness program, time management, Leadership skill,
communication skill, etc
• Product & Technical Skills and System & Procedure will be provided by Client’s training team.
3. Advanced Career Services – Motivational Program
Motivational program is Advanced Career initiatives to boost employee moral so they will reach their
performance beyond their conscious capability. The motivational programs are:
Service Award from Advanced Career Consulting Group with prizes
For employee who achieved outstanding performance, Advanced Career will provide “Annual Service Awards”.
The prizes can be varying depend on the number of employee measured. The more employee outsourced to
Advanced Career will allow Advanced Career to provide more exciting prizes.
4. Advanced Career Services – Account Management
Every Advanced Career project has a dedicated Single Point of Contact. This person will be responsible for
dealing with all requests from both the Client and also employees assigned to the site. This way, we can ensure
that all requests are dealt with quickly an efficiently with minimum impact on our Client’s time.
By looking at the chart above, Advanced Career not only care for the relationship between Advanced Career and
Client but also direct communication to employees. Our basic principal is to make Employees and Client working
as a team.
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9. 8
5. Advanced Career Services – Payroll Management
Advanced Career will finance the payroll of the employees. Because of the financial security of the group
Advanced Career can provide peace of mind the employees will be paid on time without fail. You will find our
standard payroll process outlined on the next page.
Employee Account Manager Payroll Dept. Finance
Prior to the approval from 1. Upon receiving time sheet 1. All the calculation sent by
Company’s Authorized person from the AM, payroll dept. Payroll dept. will generate
Original Time sheet
Account Manager (AM) will then will calculate the into voucher, which will be
(double/ triplicate) receive timesheet from each overtime, expenses, signed by Advanced Career
employee and send it to payroll Jamsostek, etc and make the Authorize person. Then will
department. (20th day of the sheet calculation to be sent to be in process for payment.
month) Finance dept.
2. Payment will be made as the
Company’s Timesheet 2. While the payment is in date agreed upon between
Authorized Signed approval process by Finance dept. employee and Advanced
person by Payroll dept. is responsible to Career.
make the salary slip.
Client ‘s 3. Finance will calculate the
authorized person Timesheet Income tax (PPh 21) for
Signed employee and making invoice
By AM to company.
Check everything running well Assurance that payroll slips have Transferring the Money to
and assurance for on time been signed by Advanced Career company, and make sure that the
payment. HR/ authorized person before transfer goes to each employee.
delivery to employee. (24th-29th day of the month)
Keeping a good file for copy time Delivery invoice to client with
sheet. original timesheet and the
copy of Income tax payment.
Receiving invoice payment from
client.
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