The document provides an overview of the main activities of Business Solution Education (BSE) related to Project and Education Management (PEM) across 6 stages: 1) Pre-project, 2) Starting up, 3) Preparing, 4) Defining, 5) Implementing, and 6) Closing. Key BSE activities include conducting a training needs analysis, developing training solutions, planning training, preparing and delivering training, and analyzing training results. The goal is to assess training needs based on new business solutions, develop appropriate training content and methods, and ensure training is successfully delivered to impacted employees.

1. Business Solution Education - Introduction
Overview of main BSE activities related to PEM

2. Stage Overview and BSE activities
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Business
user impact Training
assessment scope,
strategy & Training need analysis (TNA)
org.
Training planning
Training solution
development
Click boxes to
learn more
Training preparation &
delivery Training
result
analysis &
handover
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3. Business user impact assessment
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Education solution assessment • New 1:20 (1 day course = 20 days development)
• Add on 1:10
• Adjustment 1:5-1:10
Organizational size assessment • Large ≥500
• Medium 100-500
• Minor ≤100
Scheduled release • Major
• Minor
• Custom
Process impact assessment • Domain
• Main process
• Process
• Business Process Role
Cross functional assessment
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4. Training scope, Strategy & Organization
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Education solution assessment • New 1:20
• Add on 1:10
• Adjustment 1:5-1:10
Organizational impact assessment • Large >500
• Medium <500
• Minor <100
Roll out strategy assessment • Pilot
• Big Bang
• Grouped sequential
• Sequential
Training scope assessment
• Multiple BPR*  Multiple courses
• Multiple BPR  One course
• Single BPR  Multiple courses
• Single BPR  One course
6 *BPR = Business Process Role

5. Training need analysis (TNA)
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Mapped to
Process Solution System Solution Training solution design
• Business BP/Solution Design • Technical solution
• As-Is & To-Be HR Master data
• Business Process Role description
Employee  BPR mapping
Business solution design
BPR  Course mapping
• Education solution assessment
• Course outlines (content)
• Duration
• Method Geography
IT Skills
Process + Technology + People Org. chart
Pre-requisite training
Demography
Training solution design
Training need
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6. Training planning
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Business user impact assessment
Stage 0
Training scope assessment
Stage 1
Training need analysis Resource assignment
Stage 2,3,4
• Business Solution Education (Group)
+ • Business Solution Team (BU)
Project Management plan
Release plan & Go live dates
Infrastructure & Technical support
Training plan
NB: Invitations 8 weeks
prior to training
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7. Training solution development
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Business user impact assessment IT infrastructure
Stage 0
• Client copies
Training scope assessment • Exercise Data
Stage 1 • Training user setup
Training need analysis
Stage 2,3,4
Training methods
Classroom
Course development according to BSE process
• Learning objectives
• Course outline
• Presentation E-learning
• Exercises
• Teacher plan Webinar
• Handouts
• Navigation Notes
• EUP’s
• Ease.
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8. Training preparation & delivery
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Prepare training solution delivery
Stage 4
• Assign instructor
• Ease keys
• Assign training system client
• Maintain data Execute training solution delivery
• Create courses in LMS (local/global) Stage 5
• Send out invitations
• Print materials
• Pre test Ease
• Conduct course
• Post test Ease
• Satisfaction survey
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9. Training result analysis & handover
Stage 0 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5 Stage 6
Pre-project Starting up Preparing Defining Developing Implementing Closing
Training results
Project evaluation
• Ease measurement analysis
• Satisfaction consolidation
• Attendance
• Acceptance
• Resistance
• Key learning's Training hand over
• Follow up courses? BSE/BST task
• Finalize all materials
• Knowledge Transfer to BST
• Open up course for registration on LMS
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10. Thank you for your attention
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