The document discusses designing new ways of working enabled by technology. It describes a global team of 100 consultants across 3 regions and 32 countries that conducts over 200 engagements per year. The document outlines factors to consider for IT projects, change programs, and adoption timelines. It advocates designing new ways of working by discovering possibilities with users rather than doing things to them. The rest of the document provides examples and templates for conducting scenario design and campaigns to promote adoption of new tools and ways of working.

2. Cory Banks
@corza
linkedin.com/in/corza
November 16, 2017
Designing new ways of working
enabled by technology

3. Global Team of 100 Consultants - 3 Regions, 32 Countries - 200+ Engagements P.A.

4. >1,500 13

5. Who was been
involved in delivering
an IT project?

6. New
Tools
V
New Ways
of Working

7. Technology is an enabler.
What are you trying to enable?

9. WHY
WHAT
HOW
IT Business Case
IT Scope
Comms & Training
(If that…)
IT
PROJECT
CHANGE
PROGRAM
Business Case
Business
Benefit
Sponsorship, Comms,
Training, Champions,
Coaching, Resistance,
Motivation, Integration,
Governance, Measurement...

10. PROJECT
TIMEFRAME
ADOPTION
TIMEFRAME
V
“Time to Deploy” “Time to Benefit”

11. Cloud Impact
On-Premises Platform Implementation
SoftwareHardware Config. TestingInfrastructure Migration Change
Config. Test Migration Change
Cloud Platform Implementation
3-5%
15-30%
Software

12. Adoption Model

13. Adoption Strategy & Roadmap
CURRENT
STATE
FUTURE
STATE
WHAT
HOW

15. New
Tools
V
New Ways
of Working

16. Designing New Ways of Working
Do it with them,
not to them
Use their
voice
Discover
possibility

17. Workforce Analysis
Scenarios Personas

18. Scenario Design
PrioritisationDiscovery Deep Dive

19. Discovery
Scenario Discovery Workshop
2-3hrs -  4 participants
• Demonstration
• Reverse Brainstorm
• Scenario Canvas

30. Scenario Design
PrioritisationDiscovery Deep Dive

32. Scenario Design
PrioritisationDiscovery Deep Dive

35. Scenario Example

36. Scenario Example

37. Scenario Example

38. SCENARIOS
=
CAMPAIGNS

39. Background Campaign (Tool Education)
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
Scenario
Campaign
V1 V2

40. Introduction
to Teams
Project Team
Collaboration

41. DO IT WITH THEM
NOT TO THEM

42. Inclusive Design at Microsoft
It’s in our mission statement: empower every person on the
planet to achieve more. Designing for inclusivity opens up
our experiences and reflects how people adapt to the world
around them.
microsoft.com/design/inclusive

43. Inclusive Design at Microsoft
microsoft.com/design/inclusive
Recognise
exclusion
Solve for one,
extend to many
Learn from
diversity

44. The End of Average
How We Succeed in a World That Values Sameness
by Todd Rose
Nudge
Improving Decisions About Health, Wealth, and Happiness
Richard H. Thaler and Cass R. Sunstein

45. Friday 12:15
Ballroom A

46. Cory Banks
Principal Consultant
Adoption & Change Management Practice
@corza
linkedin.com/in/corza