The document discusses the progression of a company's knowledge management efforts over time from 1999 to 2011. It started with basic document management systems and gradually advanced to include collaboration platforms like SharePoint. Challenges included search issues and redundant information silos. The company then developed an open, aggregated system called "Hello" using various open source and custom tools that focused on users and tacit knowledge sharing. Finally, it introduced a centralized search portal called FAST to help employees find people and information across systems. Change management and an active adoption strategy were important to encouraging new ways of working.

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3. Collaboration drivers
25,000 employees
5,000 new hires this year
55%+ On client sites, many on day 1
Geographically dispersed offices
Outlook defacto collaboration tool
Need easy access to relevant
information
http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs

4. Our Knowledge Management Progression
1999 2011
Hello on 2010
Hello
iShare
WebWorks
LiveLink
KOL

5. We started with SharePoint 2003
• Project, team, organizational focus
• Consolidated Systems
• One-stop-shop
• Authoritative
• Metadata & Taxonomies
• Access Controlled
• Accessible vs. Discoverable

6. Our Challenges & Lessons
Learned
• Search didn’t work
• Outlook was still easier
• Didn’t provide for open
collaboration
• Redundant information
silos
• Focus on systems not
people
• There are a number of
existing one-stop-
shops
Learning the hard way - laverrue http://www.flickr.com/photos/23912576@N05/3289897472/

7. Napkin to login
Online in under six months
with a wiki, blogs, profiles,
SSO, and SSL VPN access
Weekly agile build process
where user feedback was
vetted and integrated
Sharepoint, Open source,
COTS, and custom PHP tied to
HRIS and LDAP data

8. Hello
• No single solution
• Open Source COTS & Custom
PHP
• Aggregated content
• Targeted the individual users
• Focused on tacit knowledge
• Integrated with existing systems
• Open with full attribution
• Tagging and linking allow users to
aggregate data
• Online in under six months
• Adoption strategy is key 85%

9. Tying it all together …
FAST
• Integrated search across
multiple knowledge stores
• Provided Enterprise Search
Portal to help find documents
people, communities and
other resources
• Staff Availability Tool, ADOCs,
and other search driven
applications
• Focus on people and
communities
… FAST provides a single platform for employees to find people
and information to meet their business needs
Evolution the Ride - Kevin Dooley http://www.flickr.com/photos/pagedooley/1856663523/

10. Tech choices
Aggregate data from existing sources
Look for flexible fast moving tools that can
change over time. The platform should “live
and breathe”.
Focus on the user in all development
decisions. Consider adoption & usability first.
Listen to users. Stay open to emergence
and flexible enough to change course.
One size does not fit all
Our approach is a methodology, not a
technology implementation plan http://www.flickr.com/photos/booleansplit/2376359338/ - Robert S. Donovan

11. Changing our ways
Change management strategy was vital to
“learn to work together differently”
Viral plays a part and needs an organized
push
Plan for education – the tools are easy,
but the concepts are new to many
Define internal social strategies
Demonstrate value fast
Involve core support allies: M&C, L&D, IS,
HR, and Legal
http://www.flickr.com/photos/kiwinz/3386588455/ - kiwinz

12. What works
Active and visible executive support.
More than messaging, business use.
Market as an ongoing campaign well
beyond launch
Help your champions support your goals
Be a visible participant
Elevate tactical business uses
Change management plan must
be agile
Incorporate metrics early
http://www.flickr.com/photos/rhettmaxwell/2724591849/ - @rhettmaxwell

13. Adoption 101
“How will this help me do my job better?”
Identify goals early and help build tactical
strategies
Manage the community visibly, openly
Tap into existing communities
Create examples and show them how it’s
done
http://www.flickr.com/photos/wwworks/1384952210/ - woodleywonderworks

14. 7 Days
10,000 Connections
http://www.flickr.com/photos/pinksherbet/3107090883/ - D Sharon Pruitt

15. http://www.flickr.com/photos/28326381@N02/3469273508/ - byrne7214

16. So, let’s take a look.

17. Walton Smith
smith_walton@bah.com
@walton3
703.902.4165
Chris Casey
casey_chris@bah.com
202-309-1872
Deborah Swedberg
Swedberg_beborah@bah.com
703-377-9070
www.boozallen.com