This document contains tips and guidance for effective communication and relationship building when conducting sales. It discusses pillars for nourishing relationships like interdependence, thinking win-win, and seeking first to understand other perspectives. It provides steps for empathizing including listening actively, reflecting emotions and content, and responding supportively. The document also contrasts assertive, passive, and aggressive behaviors and body language. Throughout it emphasizes effective speech, body language, hygiene, and learning from others.