1) Effective communication relies more on tone, body language, and feelings than words alone. Genuine listening requires listening with eyes, heart, and ears to understand another's perspective. 2) There are poor listening habits like pretending to listen, being self-centered, or only hearing what interests you. Genuine listening uses skills like mirroring to show understanding without judgment. 3) Mirroring someone's meaning in your own words shows you care about their perspective, while mimicking repeats their words coldly. True understanding comes from desire to see from another's viewpoint.