Effective Listening 2

Effective Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Listening Facts ,[object Object],[object Object],[object Object]

Listening Facts (con’t.) ,[object Object],[object Object],[object Object]

Five-Step Process of Listening ,[object Object],You get stimuli You attach meaning to stimuli You store for future reference

Five-Step Process of Listening ,[object Object],You separate fact from opinion and evaluate the quality of evidence You react once you’ve evaluated the message

Bad Listening Habits ,[object Object],[object Object],[object Object],[object Object],[object Object]

Bad Listening Habits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Barriers to Effective Listening ,[object Object],__________ Self- __________ Selective _________

Listening is more than Hearing ,[object Object],[object Object],[object Object],vs

Listening implies a choice. You must choose to participate in the process of listening.

Types of Listening ,[object Object],[object Object],[object Object]

Levels of Listening ,[object Object]

Levels of Listening ,[object Object],[object Object]

Levels of Listening ,[object Object],[object Object],[object Object]

Active Listening Behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines for Effective Listening ,[object Object]

Controlling the Environment: Fight Distractions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Controlling the Environment: Establishing a Climate for Effective Communication

Establishing a Climate for Effective Communication Evaluation Control Strategy Neutrality Superiority Certainty Problem Orientation Spontaneity Description Empathy Equality Provisionalism

Guidelines for Effective Listening ,[object Object],[object Object]

Guidelines for Effective Listening ,[object Object],[object Object],[object Object]

Psychological Barriers ______ Feelings About the Subject Matter Subject Matter _______ Feelings About Each Other

A Shared Semantic Code My Semantic Code Your Semantic Code My World of __________ Your World of __________ My World of ________ Your World of ________

Guidelines for Effective Listening ,[object Object],[object Object],[object Object],[object Object]

Guidelines for Effective Listening ,[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines for Effective Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Do Good Listeners Do? They Listen Actively by: ,[object Object],[object Object]

What Do Good Listeners Do? They Listen Actively by: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improving Nonverbal Communication Skills Be Aware Beware

Effective Listening 2

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