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What you might be saying?
Us and them?
What are your learners saying ?
What are you saying ?
Aims and objectives
 Identify types of non verbal communication
-what we are saying/what we are receiving
 Examine relevant research
 Explore body language to convey
authority
 Compare actions and messages
Engaged? Yes or no?
Ad
j.
1
.
engaged - having ones attention or mind or energy engaged;
"she keeps herself fully occupied by being deeply engaged in conversation"
Albert Mehrabrian
Often quoted but often misrepresented
3 elements
Words /Tone of voice/ Non verbal
behaviour
VERBAL
VOCAL
VISUAL
7%-38%-55% rule
congruence
Verbal: "I do not have a problem
with you!“
Non-verbal: person avoids eye-contact, looks anxious, has a
closed body language, etc
'I'm absolutely delighted to be doing this presentation here tonight'
Definition:
Congruence is the state achieved by coming together, the state of
agreement. The Latin congruere means to come together or agree.
Congruence can also be called genuineness
Mixed messages
Micro gestures
•
“face of misery,
words of glee”
I feel truly happy to be
here
top 2 toe
Head
nod
Position
Eyes
Feelings
Concentration
Eye contact
Facial expressions
Feelings
Emotions
Nose and mouth
Dislike
Shock
Smile
Sad
Ears
Active listening
Eye contact
Position
Open questioning
Paraphrasing
Head position
encouragers
Fingers and thumbs
Pointing Avoid finger-pointing
Numbering
Directing
Highlighting
Well done
.
Hands
Open
Nothing hidden
Trust
Positive
Accepting
Down palms controlling
Arms & shoulders
Folded
Behind back
In front
Gestures eg cultural
Limit hands-on-hips
shrug
Proximity
Personal space
Conveying authority
 Mnemonic PEP
 Proximity – closer you are the greater the effect
 Eyecontact- sustained eye contact when you
are talking
 Posing questions – powerful when used to put
the student on the spot sometimes best used
when you have student on own
 “if you use the PEP approach effectively you will barely
need to raise your voice” Petty, G
Posture
Alert
Enthusiastic
Slouching suggests a lack of energy
Orientation
How we are set
up
'matching' or 'mirroring'
position
Shape
Fight or flight
Unconscious gestures
Fidgeting
Nail biting
Touching you hair
Looking at your watch
Avoid transference of tension or
anxiety
approaches
Smile
Warmth
Rapport
To consider
 What you are communicating
 verbal
 vocal
 visual
 What your students are communicating
 Recognising the signs
 PEP
listen to the words
read the body language
links
http://en.wikipedia.org/wiki/Albert_Mehra
bian
http://bodylanguagecards.co.uk
http://www.kaaj.com/psych/
http://gpmb.blogspot.com/2007/04/3vs-
disease.html
Feedback
 email
 pkelsall@halesowen.ac.uk
 Feedback channel
 http://todaysmeet.com/youwhat
 Moodle
 http://vle.halesowen.ac.uk/moodle/course/view.php?
id=798
 Slideshare
 http://www.slideshare.net/paulk70
 twitter
 www.twitter.com/paulk70

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Communication