The document outlines a seminar on communication skills. It discusses the meaning of communication, what makes a good communicator, and the process of communication. It covers encoding messages, channels of communication, strengths and weaknesses of different channels, decoding, influences on the receiver, feedback, and context. It also discusses active listening skills like understanding your style, being an active listener, using non-verbal cues, and giving feedback. Six ways of using non-verbal communication effectively are explored, including eye contact, facial expressions, gestures, posture, proximity, and paralinguistics. Effective presentation skills for interviews are also highlighted.
This document discusses communication skills and effective presentation. It defines communication as conveying thoughts or feelings to others through a dynamic process. A good communicator is an active listener, effective presenter, quick thinker, and win-win negotiator. The communication process involves encoding a message, choosing a channel to send it through, decoding and receiving feedback. Non-verbal communication like eye contact and gestures are important. Effective presentation skills include proper dressing, body language and confidence.
The document outlines a seminar on communication skills, describing the meaning and process of communication, what makes a good communicator, and tips for effective listening, presentation skills, and use of non-verbal cues. Key aspects of the communication process discussed include encoding, channels, strengths/weaknesses of different approaches, decoding, influence on the receiver, feedback, and context.
This document discusses communication skills and their importance. It begins by asking why communication is important, then outlines what makes a good communicator, including being an active listener, effective presenter, quick thinker, and win-win negotiator. The document then covers the process of communication, including the source, encoding, channels, strengths and weaknesses of different channels, decoding, influence on the receiver, feedback, and context. It provides tips for active listening and using nonverbal communication effectively. The document emphasizes the importance of skills like making eye contact, facial expressions, gestures, posture, and paralinguistics in communication. It concludes by discussing effective presentation skills.
The document discusses important aspects of effective communication such as being an active listener, presenting information clearly, and negotiating in a win-win manner. It covers the process of communication including encoding messages appropriately for the audience, using various communication channels, and ensuring effective decoding. Some tips for active listening include understanding your own communication style, focusing on the speaker, using non-verbal cues, and giving feedback.
The document discusses effective communication skills, including being an active listener, effective presenter, quick thinker, and win-win negotiator. It outlines the process of communication, including encoding a message for the intended audience and decoding the received message. It emphasizes the importance of verbal and nonverbal communication skills like making eye contact, facial expressions, gestures, posture, and tone of voice. Active listening techniques like understanding your own style, focusing on the speaker, giving feedback, and using nonverbal cues are recommended for effective communication.
English Communication effective skills pptShafqat Khan
Communication is the meaningful exchange of information between people. It involves transmitting ideas, thoughts, and attitudes through various means such as spoken words, written words, visual images, and body language. The key aspects of communication include encoding thoughts and feelings, transmitting the message through verbal or written channels, decoding and understanding the message, and providing feedback. Barriers to effective communication can occur due to noise, the communication medium, emotions, language differences, poor listening skills, and distractions. The document provides tips for becoming an active listener and using non-verbal cues like eye contact and gestures to improve communication.
The document discusses effective communication skills, including the communication process, active listening, non-verbal communication, presentation skills, and using communication to build understanding. It describes the key steps in the communication process as the source encoding a message, choosing a channel to transmit it through, the receiver decoding the message, and providing feedback. It emphasizes active listening, making eye contact, using facial expressions and gestures, posture, proximity, and paralinguistics to enhance non-verbal communication. Effective presentation skills discussed include proper dress, documents, body language, attitude, confidence, and understanding cultural contexts.
This document discusses communication skills and effective presentation. It defines communication as conveying thoughts or feelings to others through a dynamic process. A good communicator is an active listener, effective presenter, quick thinker, and win-win negotiator. The communication process involves encoding a message, choosing a channel to send it through, decoding and receiving feedback. Non-verbal communication like eye contact and gestures are important. Effective presentation skills include proper dressing, body language and confidence.
The document outlines a seminar on communication skills, describing the meaning and process of communication, what makes a good communicator, and tips for effective listening, presentation skills, and use of non-verbal cues. Key aspects of the communication process discussed include encoding, channels, strengths/weaknesses of different approaches, decoding, influence on the receiver, feedback, and context.
This document discusses communication skills and their importance. It begins by asking why communication is important, then outlines what makes a good communicator, including being an active listener, effective presenter, quick thinker, and win-win negotiator. The document then covers the process of communication, including the source, encoding, channels, strengths and weaknesses of different channels, decoding, influence on the receiver, feedback, and context. It provides tips for active listening and using nonverbal communication effectively. The document emphasizes the importance of skills like making eye contact, facial expressions, gestures, posture, and paralinguistics in communication. It concludes by discussing effective presentation skills.
The document discusses important aspects of effective communication such as being an active listener, presenting information clearly, and negotiating in a win-win manner. It covers the process of communication including encoding messages appropriately for the audience, using various communication channels, and ensuring effective decoding. Some tips for active listening include understanding your own communication style, focusing on the speaker, using non-verbal cues, and giving feedback.
The document discusses effective communication skills, including being an active listener, effective presenter, quick thinker, and win-win negotiator. It outlines the process of communication, including encoding a message for the intended audience and decoding the received message. It emphasizes the importance of verbal and nonverbal communication skills like making eye contact, facial expressions, gestures, posture, and tone of voice. Active listening techniques like understanding your own style, focusing on the speaker, giving feedback, and using nonverbal cues are recommended for effective communication.
English Communication effective skills pptShafqat Khan
Communication is the meaningful exchange of information between people. It involves transmitting ideas, thoughts, and attitudes through various means such as spoken words, written words, visual images, and body language. The key aspects of communication include encoding thoughts and feelings, transmitting the message through verbal or written channels, decoding and understanding the message, and providing feedback. Barriers to effective communication can occur due to noise, the communication medium, emotions, language differences, poor listening skills, and distractions. The document provides tips for becoming an active listener and using non-verbal cues like eye contact and gestures to improve communication.
The document discusses effective communication skills, including the communication process, active listening, non-verbal communication, presentation skills, and using communication to build understanding. It describes the key steps in the communication process as the source encoding a message, choosing a channel to transmit it through, the receiver decoding the message, and providing feedback. It emphasizes active listening, making eye contact, using facial expressions and gestures, posture, proximity, and paralinguistics to enhance non-verbal communication. Effective presentation skills discussed include proper dress, documents, body language, attitude, confidence, and understanding cultural contexts.
This document discusses communication skills and effective communication. It defines communication and outlines the communication process which includes encoding, channels, decoding, and feedback. It emphasizes the importance of being an active listener and provides tips for active listening such as understanding your communication style, focusing on the speaker, using non-verbal cues, and giving feedback. Finally, it discusses effective presentation skills and highlights factors like dressing properly, having the right documents, positive body language, attitude, and confidence.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
How To Improve Communication Skill 120299511997138 4 2Ashok waghmare
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels, strengths and weaknesses of different communication methods. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
Communication is the exchange of information between individuals through verbal and non-verbal means. It is critical for human interaction and underlies all human activities from making friends to governing nations. Effective communication requires understanding both the literal meaning of messages as well as the symbolic and contextual meanings.
Communication is a key part of successful negotiation. Effective communication involves understanding the communication process, the importance of communication during negotiations, and various dimensions and components of communication. Some key aspects of communication during negotiation include having clear presentation tailored to the listener's needs, establishing credibility, providing evidence to support arguments, and expressing emotions genuinely. It is important to plan communications, keep messages clear and concise, ask questions, and provide feedback respectfully. Non-verbal communication and overcoming barriers are also important aspects of communicating well during negotiations.
Communication is defined as the sharing of information between individuals through verbal and non-verbal messages. Effective communication requires clarity at each step of the process, from encoding the message to ensuring the receiver understands through feedback. Barriers like unclear purpose, encoding errors, and misinterpreted jargon can lead to misunderstandings if not addressed. Key aspects of communication include considering your audience, being assertive but respectful in conveying your message, and being aware of both verbal and nonverbal channels.
Interpersonal communication involves the sending and receiving of messages between two or more people through various channels. It includes verbal and nonverbal forms of communication. Effective interpersonal communication requires listening skills, assertiveness, and the ability to ask effective questions. Developing strong interpersonal communication skills is important for working well with others, resolving conflicts, building relationships, and achieving goals in both professional and personal contexts.
Snezana Milisavljevic - Public relationskragujevac
The document provides tips for effective communication and public speaking. It discusses listening actively without interrupting, finding common interests with others, giving people a chance to answer positively, and making a good first impression by being honest and enthusiastic without criticizing others. The document also notes that according to research, the top fear among many people is public speaking, even more than death.
The document discusses effective communication and provides guidance on communication skills. It covers the communication process, questioning techniques, listening skills, barriers to communication, and elements of good communication including completeness, conciseness, clarity and courtesy. Additional sections provide details on communication elements, body language, active listening, note taking, writing memos, and assertive behavior. The overall document aims to improve readers' communication abilities.
Snowball and Napoleon in Animal Farm both use persuasive speeches to motivate the other animals, but for different reasons. Snowball genuinely wants to educate the animals and further the animal revolution, hoping to build a society where all animals are equal. In contrast, Napoleon's true motivation is personal power and control. He wants to dominate the farm and consolidate his authority. While Snowball appeals to the animals' sense of justice and idealism, Napoleon manipulates their fears and insecurities to strengthen his own position as leader. Their divergent motivations - idealism versus selfish ambition - shape how each pig approaches public speaking and rallying the support of their listeners.
1) There is a difference between hearing and listening - hearing is perceiving sound passively while listening requires conscious concentration and processing of meaning.
2) Most people tend to be "hard of listening" rather than "hard of hearing" as listening requires effort to avoid distractions and focus on understanding the message.
3) Effective listening involves eliminating distractions, understanding different perspectives, withholding judgment, reinforcing the message, and providing feedback to show attentiveness.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves changing behavior to influence others. The document then covers various communication channels, both verbal and written, and discusses effective encoding and decoding of messages, as well as factors that can influence communication like culture, language, and distractions.
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves changing behavior to influence others. The document then outlines common communication methods like spoken word, written word, and body language and discusses the process of encoding and decoding messages as well as barriers to effective communication.
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves expressing thoughts and emotions to influence others. The document then covers various communication channels, both verbal and written, and discusses effective encoding and decoding of messages as well as factors that can influence communication like feedback, context, and barriers. It provides tips for both improving communication skills and effective presentation skills.
Communication is the exchange of information between people. It involves a sender, receiver, and message. The key tools of communication are listening, speaking, reading, and writing. There are different types of communication networks and styles within an organization. Effective communication requires understanding barriers and using various communication tools and strategies correctly. It is an essential skill for success in the modern workplace.
This document outlines a course on communication and informatics for One Health. The course covers several topics including communication skills, risk communication strategies, delivering risk communication messages, and communicating with the media. It provides learning objectives, module overviews, and content on various communication concepts and best practices. The goal is to describe basic communication techniques and tools, fundamentals of risk communication, and ways to manage and share information across human, animal, and environmental health.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
This document discusses communication skills and effective communication. It defines communication and outlines the communication process which includes encoding, channels, decoding, and feedback. It emphasizes the importance of being an active listener and provides tips for active listening such as understanding your communication style, focusing on the speaker, using non-verbal cues, and giving feedback. Finally, it discusses effective presentation skills and highlights factors like dressing properly, having the right documents, positive body language, attitude, and confidence.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
How To Improve Communication Skill 120299511997138 4 2Ashok waghmare
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels, strengths and weaknesses of different communication methods. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
The document discusses communication skills and effective communication. It covers the communication process, including encoding, channels of communication, strengths and weaknesses of different channels. It also discusses active listening, non-verbal communication skills like eye contact and body language, and tips for effective presentations.
Communication is the exchange of information between individuals through verbal and non-verbal means. It is critical for human interaction and underlies all human activities from making friends to governing nations. Effective communication requires understanding both the literal meaning of messages as well as the symbolic and contextual meanings.
Communication is a key part of successful negotiation. Effective communication involves understanding the communication process, the importance of communication during negotiations, and various dimensions and components of communication. Some key aspects of communication during negotiation include having clear presentation tailored to the listener's needs, establishing credibility, providing evidence to support arguments, and expressing emotions genuinely. It is important to plan communications, keep messages clear and concise, ask questions, and provide feedback respectfully. Non-verbal communication and overcoming barriers are also important aspects of communicating well during negotiations.
Communication is defined as the sharing of information between individuals through verbal and non-verbal messages. Effective communication requires clarity at each step of the process, from encoding the message to ensuring the receiver understands through feedback. Barriers like unclear purpose, encoding errors, and misinterpreted jargon can lead to misunderstandings if not addressed. Key aspects of communication include considering your audience, being assertive but respectful in conveying your message, and being aware of both verbal and nonverbal channels.
Interpersonal communication involves the sending and receiving of messages between two or more people through various channels. It includes verbal and nonverbal forms of communication. Effective interpersonal communication requires listening skills, assertiveness, and the ability to ask effective questions. Developing strong interpersonal communication skills is important for working well with others, resolving conflicts, building relationships, and achieving goals in both professional and personal contexts.
Snezana Milisavljevic - Public relationskragujevac
The document provides tips for effective communication and public speaking. It discusses listening actively without interrupting, finding common interests with others, giving people a chance to answer positively, and making a good first impression by being honest and enthusiastic without criticizing others. The document also notes that according to research, the top fear among many people is public speaking, even more than death.
The document discusses effective communication and provides guidance on communication skills. It covers the communication process, questioning techniques, listening skills, barriers to communication, and elements of good communication including completeness, conciseness, clarity and courtesy. Additional sections provide details on communication elements, body language, active listening, note taking, writing memos, and assertive behavior. The overall document aims to improve readers' communication abilities.
Snowball and Napoleon in Animal Farm both use persuasive speeches to motivate the other animals, but for different reasons. Snowball genuinely wants to educate the animals and further the animal revolution, hoping to build a society where all animals are equal. In contrast, Napoleon's true motivation is personal power and control. He wants to dominate the farm and consolidate his authority. While Snowball appeals to the animals' sense of justice and idealism, Napoleon manipulates their fears and insecurities to strengthen his own position as leader. Their divergent motivations - idealism versus selfish ambition - shape how each pig approaches public speaking and rallying the support of their listeners.
1) There is a difference between hearing and listening - hearing is perceiving sound passively while listening requires conscious concentration and processing of meaning.
2) Most people tend to be "hard of listening" rather than "hard of hearing" as listening requires effort to avoid distractions and focus on understanding the message.
3) Effective listening involves eliminating distractions, understanding different perspectives, withholding judgment, reinforcing the message, and providing feedback to show attentiveness.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves changing behavior to influence others. The document then covers various communication channels, both verbal and written, and discusses effective encoding and decoding of messages, as well as factors that can influence communication like culture, language, and distractions.
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves changing behavior to influence others. The document then outlines common communication methods like spoken word, written word, and body language and discusses the process of encoding and decoding messages as well as barriers to effective communication.
The document discusses communication skills and defines communication as transmitting information, ideas, and attitudes between people through words and actions. It notes that communication is a personal and social process that occurs between individuals and involves expressing thoughts and emotions to influence others. The document then covers various communication channels, both verbal and written, and discusses effective encoding and decoding of messages as well as factors that can influence communication like feedback, context, and barriers. It provides tips for both improving communication skills and effective presentation skills.
Communication is the exchange of information between people. It involves a sender, receiver, and message. The key tools of communication are listening, speaking, reading, and writing. There are different types of communication networks and styles within an organization. Effective communication requires understanding barriers and using various communication tools and strategies correctly. It is an essential skill for success in the modern workplace.
This document outlines a course on communication and informatics for One Health. The course covers several topics including communication skills, risk communication strategies, delivering risk communication messages, and communicating with the media. It provides learning objectives, module overviews, and content on various communication concepts and best practices. The goal is to describe basic communication techniques and tools, fundamentals of risk communication, and ways to manage and share information across human, animal, and environmental health.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
2. Meaning of Communication
What makes a good communicator?
Process
Communication game
What did we learn?
Active listing
Six ways of using non-verbal
communication skills effectively
Effective presentation skills
Reference
3. Communication is a dynamic process…
through this process we convey a thought or
feeling to someone else.
how it is received depends on a set of events,
stimuli, that person is exposed to.
how you say what you say plays an important
role in communication.
4. An Active Listener,
An Effective Presenter,
A Quick Thinker.
A Win-Win Negotiator.
WHAT MAKES A GOOD COMMUNICATOR?
6. Source:
Why to communicate?
What to communicate?
Usefulness of the communication.
Accuracy of the Information to be communicated.
PROCESS OF COMM…(cntd…)
Encoding:
• The process of transferring the information you want to communicate into
a form that can be sent and correctly decoded at the other end.
• Ability to convey the information.
• Eliminate sources of confusion. For e.g. cultural issues, mistaken
assumptions, and missing information.
• Knowing your audience.
7. Written Communication Channels
◦ Letters,
◦ e-Mails,
◦ Memos,
◦ Reports.
Verbal Communication Channels
◦ Face-To-Face meetings,
◦ Telephones,
◦ Video Conferencing.
PROCESS OF COMM…(cntd…)
8. Strengths and Weaknesses
Verbal Communication:
Strength - Role of Body Language.
Weakness - Not possible to give long list of
directions
Written Communication:
Strength - A proof of a communication
Weakness - Written words does not show a
person’s actual feelings.
PROCESS OF COMM…(cntd…)
9. EFFECTIVE DECODING:
◦ Listen actively,
◦ Reading information carefully,
◦ Avoid Confusion,
◦ Ask question for better understanding.
PROCESS OF COMM…(cntd…)
• The audience or individuals to whom we are sending
the information.
THE INFLUENCE FOR RECEIVER:
• The prior knowledge can influence the receiver’s
understanding of the message.
• Blockages in the receiver’s mind.
• The surrounding disturbances.
10. FEEDBACK:
Feedback can be:
Verbal Reactions and Non-Verbal Reactions.
Positive feedback and Negative feedback.
PROCESS OF COMM…(cntd…)
11. CONTEXT:
1.Various Cultures (Corporate, International, Regional, etc),
2.Language,
3.Location or Place (Restaurant, Office, Auditorium, Room,
etc).
4.Situation
The sender needs to communicate the context to the
receiver for better clarity in the communication process.
PROCESS OF COMM…(…end)
12. RULE:
Make a group of Four.
Sequentially assign a number to every individual.
1 representative Pick up on chit from the lot.
Memorize the sentence and return the chit.
Go back and utter the sentence to the 2nd person.
No one else should hear the sentence.
Then the 2nd person should utter it to the 3rd person and
so on.
The last person should announce the sentence to all.
And 1st person reads the chit.
13. Only verbal communication can create chaos
while it reaches the last person.
Every person’s thought process influences the
individual understanding.
So be an active listener......
14. Few tips towards Active Listening:
1. Understand your own communication style.
2. Be an active listener.
3. Use normal communication.
4. Give Feedback
ACTIVE LISTENING
15. 1. Understand your own communication style:
High level of self-awareness to creating good & long lasting impression
on others.
Understand how others perceive you.
Avoid being CHAMELEON by changing with every personality you
meet.
Make others comfortable by selecting appropriate behavior that suits
your personality while listening. (Ideally nodding your head).
ACTIVE LISTENING…(cntd…)
16. 2. Be An Active Listener:
People speak @ 100 to 175 WPM but can listen intelligently @ 300
WPM.
One part of human mind pays attention, so it is easy to go into mind
drift.
Listen with a purpose.
Purpose can be to gain information, obtain directions, understand
others, solve problems, share interest, see how another person
feels, show support, etc.
If it is difficult to concentrate then repeat the speakers words in your
mind.
ACTIVE LISTENING…(cntd…)
17. 3. Use Non-verbal Communication:
Smile,
Gestures,
Eye contact,
Your posture.
ACTIVE LISTENING…(cntd…)
18. 4. Give Feedback
Remember that what someone says and what we hear can be
amazingly different.
Repeat back or summarize to ensure that you understand.
Restate what you think you heard and ask, "Have I understood you
correctly?"
ACTIVE LISTENING…(cntd…)
19. Some major areas of nonverbal behaviors to explore are:
Eye contact
Facial expressions
Gestures
Posture and body orientation
Proximity
Paralinguistic
Humor
SIX WAYS OF USING NON-VERBAL
COMMUNICATION SKILLS EFFECTIVELY
20. SIX WAYS OF …(cntd…)
EYE CONTACT:
Eye is an direct and most expressive part of our body.
Different ways of Eye Contact
◦ Direct Eye Contact: (Shows confidence)
◦ Looking downwards (Listening carefully or Guilty)
◦ Single raised eyebrow (Doubting)
◦ Both raised eyebrows (Admiring)
◦ Bent eyebrows (Sudden focus)
◦ Tears coming out (Emotional either happy or hurt)
………and many more
21. FACIAL EXPRESSION:
Smile covers the most part of facial expression:
Smiling is a powerful cue that transmits:
◦ Happiness
◦ Friendliness
◦ Warmth
◦ Liking
◦ Affiliation
SIX WAYS OF …(cntd…)
22. GESTURES:
If you fail to gesture while speaking, you may be
perceived as boring, stiff and unanimated.
A lively and animated teaching style captures students'
attention, makes the material more interesting, facilitates
learning and provides a bit of entertainment.
Head nods, a form of gestures, communicate positive
reinforcement to students and indicate that you are
listening.
SIX WAYS OF …(cntd…)
23. POSTURE AND BODY ORIENTATION:
• You communicate numerous messages by the way you walk, talk,
stand and sit.
• Standing erect, but not rigid, and leaning slightly forward
communicates to students that you are approachable, receptive and
friendly.
• Furthermore, interpersonal closeness results when you and your
students face each other.
• Speaking with your back turned or looking at the floor or ceiling
should be avoided; it communicates disinterest to your class.
SIX WAYS OF …(cntd…)
24. PROXIMITY:
Cultural norms dictate a comfortable distance for interaction with
audience.
You should look for signals of discomfort caused by invading young
audience‘s space.
Some of these are:
◦ Rocking,
◦ Leg swinging,
◦ Tapping,
◦ Gaze aversion,
To counteract this, move around the classroom to increase
interaction with your students. Increasing proximity enables you to
make better eye contact and increases the opportunities for
students to speak.
SIX WAYS OF …(cntd…)
25. SIX WAYS OF …(cntd…)
Paralinguistic :
This facet of nonverbal communication includes such vocal
elements as:
- Tone
- Pitch
- Rhythm
- Timbre
- Loudness
- Inflection
26. FEW FACTS
- You have over 630 muscles in your body.
- Eye muscles are the busiest muscles in the body. Scientists estimate
they may move more than 100,000 times a day.
- You have over 30 muscles in your face to help you smile or frown. It
takes 17 muscles to smile and 43 to frown.
SO SMILE EVERYTIME YOU SEE SOMEONE.
- The strongest muscle in your body is your tongue. USE IT
EFFECTIVELY.
- It takes the interaction of 72 different muscles to produce human
speech.
27. Presentation Skills while appearing for an interview.
◦ Your Dressing sense (Males & Females),
◦ Documents needed to be carried,
◦ Your body language (while standing, while sitting, while
walking),
◦ Your attitude (Soberness, Soft words, avoid western accent),
◦ Your Confidence (while talking, body movements, aggression,
etc).
EFFECTIVE PRESENTATION SKILLS