- Comcast offers business class trunks that allow businesses to converge their voice and data services over Comcast's network. - The trunks provide a switched digital local voice trunk service with an ISDN Primary Rate Interface. - Benefits include cost savings from converged services, scalability, reliability, and future proofing a business's communications.

1. COMCAST BUSINESS
CLASS TRUNKS
Realize cost-savings with converged, reliable
business voice services from Comcast
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2. Agenda
Comcast’s Commitment to Business
Comcast Business Trunks
Service Delivery / CPE
Special Considerations – e911, Toll Fraud
What to Expect Post-Sale
Care & Billing Process

3. Comcast’s Commitment to Business
Comcast has America's leading and most effective
converged video, voice and data network. This digital,
high-capacity, fiber-optic network enables Comcast to
provide an integrated — and unparalleled — product
experience to customers.
Comcast has a high-capacity network in place, and we
continue optimize it for peak performance and future
growth.
Each day, our network delivers:
• 15 million On Demand views
• 172 million Web page views
• 76 million emails
• 99 million phone calls
• 2.9 million voice mails
The Comcast network is owned, operated, and monitored
by Comcast personnel in our Network Operations Centers
on a 24x7x365 basis providing you the services you need
for your business.

4. Comcast Business Class Trunks
Comcast Business Class Trunks enable businesses to converge voice and data on
America’s leading network
For customers with an existing phone system (PBX), Business Class Trunks provide a
switched digital local voice trunk service with a ISDN Primary Rate Interface
Comcast Business Class Trunks are ideal for a customer with the following*-
• Serviceable by the Comcast network
• A digital PBX with an ISDN-PRI interface card**
• Needs up to 23 voice channels
• Needs up to 5 Toll Free Numbers
* This service is not available for resale (e.g. motel) nor for call center / auto-dialer applications
** SIP interface will be available in the future

5. Customer Benefits
$$ Savings & Cost Effectiveness with converged voice and data services
• Data and voice is delivered over the same access facility
• Use bandwidth as needed, voice traffic is prioritized
Scalability
• Size trunks according to your business need
• no need to order 23 channels at a time, add one by one as needed
Reliability & Business Continuity
• Data and voice traffic is carried on the Comcast owned and managed network
– Both Comcast local facilities and the Comcast national backbone
– With Comcast as your provider, you don’t have to worry about your critical communications
traveling on leased or public facilities
• Destination Unreachable service is included to ensure business continuity – in case of power outage,
your phone will automatically reroute to a pre-defined number
• Comcast continues to invest in its network both locally and at the backbone level, with increased focus
on business services

6. Customer Benefits
EXEMPLARY SERVICE AND RELIABILITY…GUARANTEED
The Comcast PRI Promise
• Comcast backs its PRI service with a 60-day PRI Promise. I
• If within the first 60 days you are not completely satisfied you may cancel your service and Comcast
will issue a refund for up to two month’s service charges actually paid by you, excluding installation
charges, fees, taxes or per-call usage charges.
Service Level Agreement
• Your Service Level Agreement will define measurable service assurance and service restoral policies and
procedures to ensure assigned duties and responsibilities are clearly identified and outlined for better
communication, faster response times, and an overall superior service experience.

7. Customer Benefits, continued
Unparalleled Product Experience
• Dedicated Account Executive to help sell the service
• Dedicated Project Manager to guide you through the installation process
• Dedicated support
Future Proof your Business Communications
• When you are ready to upgrade your phone system, Comcast will be there with
you
– Our CPE may change but our network does not change
• Comcast continues to invest in Business services to ensure you have access to a
reliable network with the services you need for fast business

8. Business Class Trunks Details
Channels (concurrent call sessions)
o Minimum of 6 channels
o Maximum of 23 channels (full PRI)
o D Channel is always Channel 24
o Channels configured by default to be 2-way, but we support 1-way incoming / outgoing
Long Distance & International Usage
o Free unlimited local calling including IntraLATA calling
o Domestic Long Distance
 200 minutes per channel per month, billed on a pooled basis
 Usage in excess is charged extra (current rate is 3 cents per minute billed in 6 second increments)
o International, Operator Services, Directory Assistance are billed per current posted rates and on full minute
basis
o 3 levels of long distance are offered to reduce impact of potential fraud hits
 Domestic Only, Limited International, Expanded International
E911 supported via Billing Telephone Number or Customer Provided TN (up to 10)

9. Business Class Trunks Features
Includes all the basic phone features you would expect-
• Trunk Groups
• Direct Inward Dialing (DID) and Direct Outward Dialing (DOD)
• Incoming Caller ID
Interface options and capacity determined by transport and CPE
o IAD with eMTA: 1 PRI over DOCSIS 2/3
o Major flavors of PRI supported (NI-2, ATT, DMS) over an RJ-48C interface
Trunk Group Unreachable ensures business continuity
• In case of power outage, your phone will automatically reroute to a pre-defined number
• During the provisioning process, you will be asked to provide a number (per Trunk Group) to activate
this feature
• If the Comcast CPE is unreachable (such as power outage), then inbound calls to the trunk group
will be re-directed to the customer defined TN
• This feature is provided at no extra charge

10. Comcast Business Class Trunks – Rate Card
Service Charges CONFIGURATION OPTIONS
Fractional • 6 channels minimum/port MRC $349.00/ Trunk No Charge
PRI Port • 2 ports/location allowed port Group
• Unlimited local, inbound and
IntraLATA calling Additional MRC $5.00/
• Domestic LD – 1200 Minutes Block of 20 Block-20
(200/channel), 6 second billing, TNs
pooled per location per port;
Overage w 6 second billing at Additional MRC $20.00/
$0.03/min* Block of Block-100
• First block of 20 TNs 100 TNs
• Caller ID
• E911 Toll Free MRC $5.00/ TFN
Additional • Domestic LD – 200 minutes/channel MRC $14.00/
Channels with 6-second billing; Overage w 6 channel Toll Free NRC $9.95/ TFN
second billing at $0.03/min* Installation
Full PRI Port • 23 channels maximum/port MRC $489.00/ Toll Free • Continental US, Alaska & Hawaii and Usage $0.030/min
• 2 ports/location allowed Full PRI Usage US Territories (Guam, US Virgin
• Unlimited local, inbound and Islands, Puerto Rico), 6 second billing
IntraLATA calling • Calls from Canada, 60 second billing $0.089/min
• Domestic LD – 4600 Minutes • Payphone Surcharge $0.75/call
(200/channel), 6 second billing,
pooled per location per port; DID/DOD No Charge
Overage w 6 second billing at Enable per
$0.03/min* Trunk
• First block of 20 TNs Group
• Caller ID
• E911
Port MRC $500.00/
Installation port
International • Domestic Only Usage Per Trunk
• Limited International International
• Expanded International Rate List
OPS/DA Usage Per existing
rates

11. Comcast Business Class Trunks – Rate Card
Additional Features Additional Fees
ANI/DNIS per MRC $50.00 / Trunk Technician NRC $75.00 / hour
Trunk Group Group Assistance (2
hour minimum)
Vanity TN No Charge
Search Trunk NRC $100.00 / event
Reconfiguration
Monthly Call MRC $50.00 / Fee
Detail Location
Records Unreturned CPE NRC $890.00 / Device
Download Fee
Destination No Charge DA/DL Per Existing Rates
Unreachable
for Business
Voice
Continuity

12. Service Delivery / CPE
For PRI service, Comcast will install 2
CPE – an eMTA (or cable modem) and
an IAD
The eMTA (or cable modem) provides a
DOCSIS interface and provides a data
port as well as 2 Line ports.
• The data port is used to connect to the IAD
The IAD connects to the customer PBX
• Customer facing PRI is via an RJ-48 C

13. Special Topics – e911
E911
• Comcast provides two options for e911 calling support
– OPTION 1: Comcast will capture location information for the Billing Telephone Number (BTN) of the
trunk group
– OPTION 2: Comcast can capture location information for up to 10 Telephone Numbers (TNs)
 This requires the customer’s PBX technician to ensure the correct TN is sent to Comcast
 This is a convenient way to provide more granular location information, perhaps by fire zones or floors
• Customer is always responsible for ensuring location information is current /
updated with Comcast
– Regulations concerning the provision of location information to the ALI databases varies by state and
many states are currently updating their laws. Customer must also ensure they are in compliance
with the most current laws and requirements.

14. Special Topics – International Toll Fraud
Comcast offers 3 levels of Calling international to reduce exposure to toll fraud
• Domestic LD Only - Includes US-50, Canada, US Territories
• Limited International – Opens up access to lower cost countries, except black list destinations
• Expanded International – opens up access to all countries served by Comcast, except black list countries
• Comcast also implements a black list of countries where the suspected fraud is highest
A customer may select / swap options based on their current needs at no cost
Comcast Fraud Policy
• The customer is responsible for all usage charges incurred with the service
• The customer is expected to secure their facilities to protect against unwanted usage
• Comcast monitors for fraud and will take actions necessary to protect both the integrity of
Comcast’s network and the service provided to the customer

15. What to Expect After the Sale
Activation Steps Details
1. Welcome Call • Meet the Project Manager who will be your single point of contact
throughout the install
• Establish time for the Design Review Meeting
2. Complete the Design • Your Project Manager will email you a Design Review Worksheet to
ensure we configure the Comcast Business Class Trunks exactly as
Review Worksheet needed.
3. Premise Survey • A site technician will visit to conduct a premise survey and avoid
surprises in advance of the installation.
4. Design Review Meeting • During this meeting, you and your technical contacts (if needed) will
speak with your Project Manager to confirm/discuss the Design
Review Worksheet.
5. Customer Premise • On premise equipment (EMTAs and an IAD) will be installed a few
days prior to the Activation Date.
Equipment Installed
6. Day of Activation • Your Project Manager will confirm the activation date, and on that
date, your phone system vendor will do the cutover to Comcast
Business Class Trunks. Comcast will perform tests remotely and
service is complete!
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16. Customer Install Timeline
From Order to Install is approximately 20-40 business days, depending
on construction requirements, number porting and customer
requests/time limitations.
If at any point in the process you have questions, you will have the direct line and email
for your dedicated Project Manager.*
Order Premise CPE
Placed Survey Install
Welcome Design Activation
Call Review Date
Meeting
* All intervals are approximate (expected averages) and Customer Scheduled dates will be provided by the
Comcast Project Manager. Meeting such intervals requires that all forms are duly completed and in order,
and that the customer's Points of Contacts can provide information on a timely basis

17. Reminders – Customer Responsibilities
•Schedule your phone system technician for Day of
Activation
• On the Day of Activation, your phone system
technician will complete the cutover of services and
Comcast will test services remotely
•Equipment/Space for Day of Activation
• Provide cross connect wire (RJ48C) from IAD to
customer phone system
• Space and environment to install equipment
• (2) 110v dedicated outlets
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18. Care / Billing Processes
Dedicated support number to call for Business Class Trunk customers which will
cover any and all services: (877) 543-3961
• This number will reduce handoffs and ensure you quickly get to the Comcast Business
Services professional who can help you.
Invoice
• Monthly invoice by location with summarized charges per Business Class Trunk-
PRI port
• The Business Class Trunks-PRI Invoice is a separate invoice from the invoice for
Business Class Internet, Business Class Voice and/or Business Class TV.
• Should you purchase a PRI/BCI package, the package discount will be reflected on
your Business Class Trunks-PRI bill as a “Multi-Product Package Discount”
Call Detail Records
• For an additional $50 per month (per location), download monthly call detail records
(CDR) for further analyses

19. Feature Terms & Definitions
Feature Description Benefits
DID – Direct Inward DID trunks are configured as incoming only trunks. DID numbers Callers have convenience of reaching
Dial are routed directly to a PBX station without having to go through an called party directly, avoiding going through
attendant. This requires that the trunk signal a number to identify an attendant
the station to the PBX (typically 3 or 4 digits). The digits signaled
may be the last 4 digits of the TN assigned as DID. The PBX then
determines the station associated with the signaled DID digits.
DOD – Direct DOD trunks are configured as outbound only trunks. DOD numbers Callers have convenience of not having to
Outward Dial allow a PBX station to make outside calls without having to first dial go through an attendant.
an access code such as “9” to receive dial tone from the PSTN.
DNIS – Direct Represents a value add toll free service that identifies the toll free Used for call routing but based on toll free
Number Information number dialed by the caller. This is usually a look up table number dialed. Also used for traffic
Service associating toll free numbers to specific digit code that is sent to the analyses.
PBX.
Trunk Group This feature allows for a sub-segmentation of contracted call Allows customers to better plan staffing
capacity to meet needs of specific functions within the company, levels, better utilize key functions that have
such as Customer Service Group. calls without adversely affecting other
functions.
Destination If Comcast provided CPE is not reachable (not registered), then Offers a level of disaster protection in
Unreachable inbound calls to the trunk group will be forwarded to customer common occurrences such as power
defined destination outages.