This document discusses the growth of e-commerce and the need for an online dispute resolution (ODR) system to handle cross-border disputes. It outlines the decade of progress that has been made toward developing ODR, including guidelines published by organizations like OECD and UNCITRAL. The document proposes a new global e-commerce ODR system modeled on ICANN, to provide quick, low-cost resolution of disputes across borders through a central clearinghouse and approved ODR providers.
This presentation is about how Internet can serve as a medium of dispute Resolution for various commercial and contractual disputes. Delivered at a CIAC conference in India by Cyberlaw expert, Karnika Seth it describes various ODR models available on Internet in India and other countries and discusses steps required to be adopted for its implementation in India .
This presentation is about how Internet can serve as a medium of dispute Resolution for various commercial and contractual disputes. Delivered at a CIAC conference in India by Cyberlaw expert, Karnika Seth it describes various ODR models available on Internet in India and other countries and discusses steps required to be adopted for its implementation in India .
For the past few years British Columbia has been working on the Civil Resolution Tribunal, an online tribunal dedicated to help resolve small claims(<$5000) and condominium disputes. Now two people that have worked in depth on the project, Darin Thompson and james Anderson, share more information about their project.
Solvency ii Association
http://www.solvency-ii-association.com
We are pleased to announce our updated Distance Learning and Online Certification programs:
1. Certified Solvency ii Professional (CSiiP) Distance Learning and Online Certification Program
http://www.solvency-ii-association.com/CSiiP_Distance_Learning_Online_Certification_Program.htm
2. Certified Solvency ii Equivalence Professional (CSiiEP) Distance Learning and Online Certification Program
http://www.solvency-ii-association.com/CSiiEP_Distance_Learning_Online_Certification_Program.htm
Register to receive Solvency II / Omnibus II related alerts, opportunities, updates, our monthly newsletter and limited time offers for our Solvency II / Omnibus II Training and Certification programs:
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Credit Card Processing and Payment SystemsIJMERJOURNAL
ABSTRACT: The emergence of e-commerce has created new financial needs that in many cases cannot be effectively fulfilled by the traditional payment systems. Recognizing this, virtually all interested parties are exploring various types of electronic payment system and issues surrounding electronic payment system and digital currency. Broadly electronic payment systems can be classified into four categories: Online Credit Card Payment System, Online Electronic Cash System, Electronic Cheque System and Smart Cards based Electronic Payment System. Each payment system has its advantages and disadvantages for the customers and merchants. These payment systems have numbers of requirements: e.g. security, acceptability, convenience, cost, anonymity, control, and traceability. Therefore, instead of focusing on the technological specifications of various electronic payment systems, the researcher have distinguished electronic payment systems based on what is being transmitted over the network; and analyze the difference of each electronic payment system by evaluating their requirements, characteristics and assess the applicability of each system. The trend shows that more and more Indonesians do financial transactions electronically via banks ATMs, internet banking and SMS-banking. It was reported that in an Indonesia major bank, the number of ATM transactions is 3.5 to 4 million (of total 5 million transactions) in a single day [1]. In another bank, the ATM transactions are increased by 32% annually [2]. Still, the banks in Indonesia seem to be confident that the ATM transactions would keep on increasing in the next several years as they continue to add more ATMs in the entire areas of Indonesia [3] [4]. As reported in [5], currently, web technology has also been used widely. In line with this trend, the internet transactions in Indonesia are also increased fantastically (up to 87% in a single quarter) so is the SMS and mobile banking transactions [6, 7, 8, 9, 10]. With this trend, it could be said that conducting transactions electronically has been becoming necessity and way of life of Indonesians
UK Adjudicators are an Adjudicator Nominating Body (ANB) for the United Kingdom and International construction and engineering industries.
www.ukadjudicators.co.uk
Jan Smits - Municipal fiber network in the Netherlands: three different legal...imec.archive
Presentation at the Workshop on Municipal Fiber Networks, October 24th 2011 in Ghent, Belgium. The workshop was organised by Ghent University - IBCN / IBBT. More information about this event can be found at http://http://events.ibbt.be/en/workshop-municipal-fiber-networks.
ICC has set out five recommendations to modernize the regulatory and competition framework that would provide protection for consumers while fostering competition, investment and innovation.
Materials for a workshop by Bill Warters, Faculty Fellow for the Office for Teaching and Learning at Wayne State University, held during our "Xtreme Week" workshop series. Subtitled "A Web 2.0 Toolkit for Instructors"
For the past few years British Columbia has been working on the Civil Resolution Tribunal, an online tribunal dedicated to help resolve small claims(<$5000) and condominium disputes. Now two people that have worked in depth on the project, Darin Thompson and james Anderson, share more information about their project.
Solvency ii Association
http://www.solvency-ii-association.com
We are pleased to announce our updated Distance Learning and Online Certification programs:
1. Certified Solvency ii Professional (CSiiP) Distance Learning and Online Certification Program
http://www.solvency-ii-association.com/CSiiP_Distance_Learning_Online_Certification_Program.htm
2. Certified Solvency ii Equivalence Professional (CSiiEP) Distance Learning and Online Certification Program
http://www.solvency-ii-association.com/CSiiEP_Distance_Learning_Online_Certification_Program.htm
Register to receive Solvency II / Omnibus II related alerts, opportunities, updates, our monthly newsletter and limited time offers for our Solvency II / Omnibus II Training and Certification programs:
http://forms.aweber.com/form/28/1910009328.htm
Credit Card Processing and Payment SystemsIJMERJOURNAL
ABSTRACT: The emergence of e-commerce has created new financial needs that in many cases cannot be effectively fulfilled by the traditional payment systems. Recognizing this, virtually all interested parties are exploring various types of electronic payment system and issues surrounding electronic payment system and digital currency. Broadly electronic payment systems can be classified into four categories: Online Credit Card Payment System, Online Electronic Cash System, Electronic Cheque System and Smart Cards based Electronic Payment System. Each payment system has its advantages and disadvantages for the customers and merchants. These payment systems have numbers of requirements: e.g. security, acceptability, convenience, cost, anonymity, control, and traceability. Therefore, instead of focusing on the technological specifications of various electronic payment systems, the researcher have distinguished electronic payment systems based on what is being transmitted over the network; and analyze the difference of each electronic payment system by evaluating their requirements, characteristics and assess the applicability of each system. The trend shows that more and more Indonesians do financial transactions electronically via banks ATMs, internet banking and SMS-banking. It was reported that in an Indonesia major bank, the number of ATM transactions is 3.5 to 4 million (of total 5 million transactions) in a single day [1]. In another bank, the ATM transactions are increased by 32% annually [2]. Still, the banks in Indonesia seem to be confident that the ATM transactions would keep on increasing in the next several years as they continue to add more ATMs in the entire areas of Indonesia [3] [4]. As reported in [5], currently, web technology has also been used widely. In line with this trend, the internet transactions in Indonesia are also increased fantastically (up to 87% in a single quarter) so is the SMS and mobile banking transactions [6, 7, 8, 9, 10]. With this trend, it could be said that conducting transactions electronically has been becoming necessity and way of life of Indonesians
UK Adjudicators are an Adjudicator Nominating Body (ANB) for the United Kingdom and International construction and engineering industries.
www.ukadjudicators.co.uk
Jan Smits - Municipal fiber network in the Netherlands: three different legal...imec.archive
Presentation at the Workshop on Municipal Fiber Networks, October 24th 2011 in Ghent, Belgium. The workshop was organised by Ghent University - IBCN / IBBT. More information about this event can be found at http://http://events.ibbt.be/en/workshop-municipal-fiber-networks.
ICC has set out five recommendations to modernize the regulatory and competition framework that would provide protection for consumers while fostering competition, investment and innovation.
Materials for a workshop by Bill Warters, Faculty Fellow for the Office for Teaching and Learning at Wayne State University, held during our "Xtreme Week" workshop series. Subtitled "A Web 2.0 Toolkit for Instructors"
Building a container for conflict resolution on campusBill Warters
Keynote presentation by Bill Warters to MCPA & MI-ASCA Joint Conference on Peace and Justice: Intentional Practices in an Era of Compliance Oct 25-26, 2015
Understanding Relational Violence Enacted by MenBill Warters
Slides from a presentation given by Bill Warters on October 16th at the Peace and Justice Studies Association annual conference held at James Madison University.
Here's the session description from the program:
Understanding Relational Violence Enacted by Men: Perceptions, Motivations and the Skills of Transformation
This session will invite the participants into the perceptual world of men who have been repeatedly violent to a partner or spouse. Drawing on 49 in-depth interviews we'll explore an inductive model I developed that illustrates the journey these men must travel to move from being a batterer to being a just and peaceable companion. We'll look at the motivations and satisfactions of using violence as reported by men and consider the pernicious role that male socialization patterns can play. As you will see, gendered worldviews and military training contribute greatly to problems in this area. Finally we'll explore the necessary skills men may need in order to become their best, most peaceable selves.
Working with Conflict - Tales from the Field (Nerd Nite Detroit)Bill Warters
Bill Warters has been studying and intervening in and teaching about conflict all his adult life. In this presentation he will share a few illustrative and sometimes humorous stories from the field. Along the way we’ll review some key concepts related to conflict, community- building and the development of local cultures of dispute resolution. Bill will draw on his social ecology and urban ethnography and symbolic interactionist training to Nerd things up a bit.
Resources for Teaching about Peace and Conflict Resolution in Educational Set...Bill Warters
Slides and links handout from a session by Bill Warters presented at the Peace and Justice Studies Association conference in Waterloo, Ontario on October 19, 2013.
Presentation by Bill Warters at the ODR 2014 Forum held at Stanford Law School, June 27, 2014 Presentation explores topics deemed essential to teaching about disputes in online spaces based on the Communication Technology and Conflict course taught at Wayne State University
Building Conflict Competencies Through Service LearningBill Warters
This presentation by Bill Warters explores key concepts in service learning and provides examples related to the promotion of conflict resolution skills and abilities. The presentation also served as the kickoff for a series of professional development sessions on conflict resolution offered at a High School location in Metro Detroit's East Side.
Working with and Learning from Conflicts on Campus: What Mediators Bring to t...Bill Warters
These slides are from an interactive session Bill Warters presented at Central Michigan University. It explores some learnings from Bill's work promoting mediation on college campuses.
Technology and Dispute Resolution in Urban ContextsBill Warters
A presentation by Bill Warters given at the "Renewal and Reconciliation in Urban Contexts" conference exploring Urban Public Policy and Dispute Resolution in Detroit and beyond. The event was hosted by Wayne State University's Dispute Resolution Consortium.
Cómo podría operar un Sistema Global de Resolución Electrónica de Disputas - ...Marcos Pueyrredon
Presentacion realizada por Colin Rule http://www.linkedin.com/in/crule
Director the Resolución Electrónica de Disputas de Pay Pal / Ebay (EEUU) en el Marco del Coloquio Internacional sobre Resolucion Online de Disputas RED - Online Dispute Resolution ODR organizado por el Instituto Latinoamericano de Comercio Electronico ILCE. Para mayor informacion ingrese en http://www.einstituto.org/onlinedisputeresolution/
IP Revolution? Scenarios for the future - How to find your way in IP alternative Dispute Resolution?
Part 1: ADR for disputes involving SEPs (Standard Essential Patents) in the Telecoms and IT sectors
Legal Framework For E Commerce In Ecowas AfricaDayo Ogunyemi
Presentation summarizing UN Economic Commission for Africa (UN ECA) sponsored project to develop legal framework for E-Commerce for the Economic Community of West African States (ECOWAS). Delivered in Ouagadougou, 2006.
Income taxation in digital economy - T. N. PandeyD Murali ☆
Income taxation in digital economy - T. N. Pandey - Article published in Business Advisor, dated June 25, 2016 - http://www.magzter.com/IN/Shrinikethan/Business-Advisor/Business/
Tweeted on www.twitter.com/BusinessAdvDM
Dinámicas sociales urbanas conflicto público-mediador en la ciudad - liliana ...
Colin rule
1. An Emerging Model for
Global eCommerce ODR
June 2nd 2010
Colin Rule
Director of Online Dispute Resolution, PayPal
2. eCommerce Continues to Expand
e-Commerce has exploded over the last decade
U.S. B2B e-commerce generated $3.1 trillion in sales
revenue in 2008, accounting for 27% of B2B transactions
U.S. B2C e-commerce generated $225.2 billion in sales in
2008, up 5% from 2007
Consumers are becoming a major part of international
commercial transactions for first time
Cross border e-commerce trade is flat-lining
2
3. The Challenge: Creating Justice for eCommerce
Traditionally business and consumer issues have found
redress in courts
However, eCommerce issues are difficult for courts to
handle because the issues cross multiple jurisdictions
Traditional judicial mechanisms also struggle with
eCommerce cases because:
the transactions are low value
litigation is expensive
it is difficult to enforce foreign judgments
The solution is ODR: global, cross-jurisdiction, low cost
3
4. A Decade of Progress
1999: OECD publishes “Guidelines for Consumer Protection in the Context
of Electronic Commerce”
2000: US FTC and Department of Commerce host “Alternative Dispute
Resolution for Consumer Transactions in the Borderless Online
Marketplace” conference
2002: The American Bar Association releases recommended standards for
eCommerce Dispute Resolution
2003: GBDe / Consumers International agreement
2004: Global Trustmark Alliance Organizing Committee launched at GBDe
Summit in Malaysia
2007: OECD Recommendations call for states to establish mechanisms for
arbitration of consumer disputes
2009: European Committee for Standardization releases recommended best
practices for ODR
4
5. International Consensus
Rome I Regulation – EU Parliament Recital on special
conflict of law rule for consumer contracts calls for
ODR
European Parliament has cited the need to promote
ADR in the field of electronic commerce
Several nations (e.g. US, Mexico, Chile) have already
launched and evolved alternate dispute resolution
(ADR) mechanisms for business to consumer disputes
5
6. New Initiative: The Global eCommerce ODR Proposal
The ODR Initiative is intended to promote consumer
confidence in e-Commerce by providing quick resolution
and enforcement of disputes across borders, languages,
and different legal jurisdictions.
Modeled on the ICANN system
Model law/cooperative framework and rules developed
over 6 months by an extended working group of public,
private, academic, and NGO representatives
Advanced as a formal proposal of the US Government to
the Organization of American States in January 2010
6
7. Overall System Design
Central Clearinghouse
Sellers Seller
each opt-in
to the ODR
system
voluntarily Providers
Seller OAS
ODR providers apply
Case and are approved
Seller DB individually
Key Components:
A Central
Clearinghouse, who
maintains the case
database; National
National Administrators; and
National
Administrator ODR providers Administrator
approved by the
National
Administrators
9. 43rd Session of the United Nations
Commission on International Trade Law
21 June - 9 July 2010, New York
• Note by Secretariat: Provisional Note by Secretariat: Possible
agenda, annotations thereto and future work on online dispute
resolution in cross-border electronic
scheduling of meetings of the forty- commerce transactions (A/CN.9/706)
third session (A/CN.9/683)
“The Commission will also have “The goal of any work undertaken
before it a note by the Secretariat by UNCITRAL in this field should
on the issue of online dispute be to design generic rules which,
resolution and, in particular, will consistent with the approach
inform on the outcome of the adopted in UNCITRAL
colloquium “A fresh look at online instruments (such as the Model
dispute resolution (ODR) and Law on Electronic Commerce),
global e-commerce”, organized in could apply in both business-to-
Vienna on 29-30 March 2010 jointly business and business-to-consumer
with the Institute of International environments”
Commercial Law (A/CN.9/706).”
10. Conclusion
E-commerce cross-border disputes:
will form a significant proportion of complaints in
coming years;
require tailored mechanisms that do not impose cost,
delay and burdens that are disproportionate to the
economic value at stake.
The time is now to build a global ODR system to
address these challenges, and extend justice to
issues that are not served by existing systems
We’re closer than ever before
10
12. Rome I Regulation – EU Parliament Recital
“With reference to consumer contracts, recourse to the courts must be
regarded as the last resort.”
“Legal proceedings, especially where foreign law has to be applied, are
expensive and slow. . . .”
“The protection afforded to consumers by conflict-of-laws provisions
is largely illusory in view of the small value of most consumer claims
and the cost and time consumed by bringing court proceedings.”
“As regards electronic commerce, the conflicts rule should be backed
up by easier and more widespread availability of appropriate online
alternative dispute resolution (ADR) systems. . . ”
Available at
http://www.europarl.europa.eu/meetdocs/2004_2009/documents/dv/juri_oj(2007)1119_romei_am_/juri_oj(2007)1119_romei_a
m_en.pdf
12
13. Rome I Regulation -- Review Clause
Article 27 of Rome I Regulations requires that by 2013
the EC provide special report to the European
Parliament on application of the special Rome I rule for
consumer contracts.
European Parliament cites need to promote inter alia
“ADR in the field of electronic commerce and . . . to
review to what extent on-line ADR schemes might be
used . . . to increase consumer confidence in electronic
commerce and obviate the need for court proceedings”
Special report may be accompanied by proposals to
amend the special Rome I rule for consumer contracts.
EU Parliament Final Compromise Amendment 104 Article 23(b) (new), available at
http://www.europarl.europa.eu/meetdocs/2004_2009/documents/dv/juri_oj(2007)1119_romei_am_/juri_oj
(2007)1119_romei_am_en.pdf
13
14. State ODR Models
In some OAS member states, state-run alternate dispute resolution
(ADR) mechanisms for business to consumer disputes are very well
developed, offering dispute resolution services for a wide range of
consumer disputes.
In Mexico, Concilianet, has been established to provide a
government run online dispute resolution platform. The Federal
Consumer Protection Law promotes and protects the rights of
consumers without distinction based on nationality or other
considerations.
Available at: http://concilianet.profeco.gob.mx/concilianet/faces/inicio.jsp.
In Chile, a similar online platform has been established.
http://www.sernac.cl/tramites/index.php
The US Federal Trade Commission launched www.econsumer.gov to
refer consumer cross-border cases to ODR providers
14