Presentacion realizada por Colin Rule http://www.linkedin.com/in/crule Director the Resolución Electrónica de Disputas de Pay Pal / Ebay (EEUU) en el Marco del Coloquio Internacional sobre Resolucion Online de Disputas RED - Online Dispute Resolution ODR organizado por el Instituto Latinoamericano de Comercio Electronico ILCE. Para mayor informacion ingrese en http://www.einstituto.org/onlinedisputeresolution/

1. An Emerging Model for Global eCommerce ODR June 4 th 2010 Colin Rule Director of Online Dispute Resolution, PayPal

2. What is ODR? Online Dispute Resolution (ODR) is the use of information and communications technology to resolve conflicts.

3. B2C E-Commerce Sales in Latin America (in millions) Source: Visa and AméricaEconomía Intelligence, "Informe Sobre Comercio Electrónico (B2C) en América Latina: Rompiendo los pronósticos," June 2008 2003 2004 2005 2006 2007 Argentina $83 $162 $281 $619 $739 Brazil $757 $1,289 $2,270 $3,541 $4,899 Caribbean $127 $232 $387 $565 $818 Central America $64 $90 $189 $360 $499 Chile $79 $104 $243 $472 $687 Colombia $60 $105 $150 $175 $201 Mexico $296 $504 $567 $868 $1,377 Peru $65 $91 $109 $145 $218 Puerto Rico $174 $248 $344 $384 $445 Venezuela $85 $140 $253 $490 $821 Other $76 $101 $131 $165 $203 Total $1,866 $3,066 $4,925 $7,783 $10,908

7. OAS Case DB Central Clearinghouse National Administrator National Administrator ODR Providers Key Components: A Central Clearinghouse, who maintains the case database; National Administrators; and ODR providers approved by the National Administrators Seller Seller Seller Overall System Design Sellers each opt-in to the system voluntarily ODR providers apply and are approved individually

8. CONFIDENTIAL AND PROPRIETARY Speaker Presentations and a Podcast of the Event can be Found at: http://www.pace.edu/page.cfm?doc_id=35560

12. Why does this matter? The world needs Argentinian Soccer jerseys!

13. Appendix