The document discusses challenges in online dispute resolution (ODR) and ways to overcome them. It outlines legal, technical, and cultural obstacles to ODR. These include differences in global legal systems, lack of online infrastructure in some countries, and absence of a universal culture. However, the document states that ODR challenges can be overcome through legislation providing opportunities for technology in dispute resolution. It provides examples of progress in the EU and other regions through laws and directives supporting ODR and electronic contracts. Recommendations include increasing education, support from governments and international organizations, and building confidence in ODR effectiveness.