CobiT and ITIL provide complementary frameworks for IT governance and service management. CobiT establishes control objectives and metrics to ensure business and IT alignment, maximize value from IT, optimize resources, and manage risks. ITIL focuses on delivering and supporting IT services. Together, CobiT provides the governance and ITIL the processes, allowing an organization to align with business goals, deliver valuable IT services, and track performance.
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
Your Challenge
Organizations have to adapt to a growing number of trends, putting increased pressure on IT to move at the same speed as the business.
The business, seeing that IT is slower to react, looks to external solutions to address its challenges and capitalize on opportunities.
IT and business leaders don’t have a clear and unified understanding or definition of an operating model.
Our Advice
Critical Insight
The IT operating model is not a static entity and should evolve according to changing business needs.
However, business needs are diverse, and the IT organization must recognize that the business includes groups that consume technology in different patterns. The IT operating model needs to support and enable multiple groups, while continuously adapting to changing business conditions.
Impact and Result
Determine how each technology consumer group interacts with IT. Use consumer experience maps to determine what kind of services consumer groups use and if there are opportunities to improve the delivery of those services.
Identify how changing business conditions will affect the consumption of technology services. Classify your consumers based on business uncertainty and reliance on IT to plan for the future delivery of services.
Optimize the IT operating model. Create a target IT operating model based on the gathered information about technology service consumers. Select different implementations of common operating model elements: governance, sourcing, process, and structure.
One of the most challenging assignments within an organization is establishing of a maturity
model structure in order to optimize enterprise effectiveness. The contents of this paper
concern such an assignment. The objective of this mission entailed the establishment of an
application governance model and the corresponding documentation therein.
We help organizations in training solutions to suit a wide variety of business needs. From leadership and director programs to digital marketing courses that can all be delivered in-house. We are here to support you in delivering the best training provision for your employees.
IT Transformation is quickly becoming one of the primary responses from Enterprises are seeking to convert IT from an Operational Asset to a Tactical and Strategic Asset.
The paper describes the methodology created by Action Research Foundation for Practical ITSM transformation
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Certificate Course in Practical IT Service Management Systems and Continual S...Sukumar Daniel
The course is designed for individuals and corporate organisations who are looking to acquire an understanding of the practical applications of IT Service Management Systems.
Students learn the basics of how Service Oriented Architecture can be used to create IT SMS frameworks. Using Innovative lateral learning techniques it is a one of a kind program that focuses not only on learning the foundation knowledge of the ITIL library, but extends beyond the traditional training program to help the students to apply the knowledge that they have acquired through live projects.
The program is tailor made for a batch of students and has immense value for Enterprises that Use IT and for the Service Providers who provide IT services to enterprises.
Practical ITSMS Transformation Techniques Competency BuildingSukumar Daniel
A core element of any transformation initiative is preparing the people competencies required for achieving sustainable transformation.
This white paper describes the integrated Competency development program aimed at addressing the needs of enterprises to ensure that their people are prepared and able to transform from the traditional Technology based management style to a Customer Outcome focused Service Oriented Management style
Improving Performance, Efficiency and Information Governance Control of Share...Bishop Technologies
Learn how to improve performance, efficiency and information governance of SharePoint through the use of an archiving solution such as EMC SourceOne for Microsoft SharePoint. http://www.bishopit.com
Digital Transformation is all about looking at your business models and industries in fundamentally new ways of operating at higher levels of innovation in order to provide better business value for customers while lowering TCO. Whether you are born digital or analog, an effective DT strategy is essential to remain competitive in this new era of business, by using Multi-Speed IT architectures and the latest technologies enabling businesses to do more, thereby providing a better experience to partners and customers.
Blockchain is such a revolutionary technology and in this webinar, we'll explore the fundamentals of Blockchain, how IBM Blockchain works on IBM's Digital Innovation Platform: Bluemix and how it has the potential to increase trust, transparency, and efficiency in your business or industry.
Whitepaper - IoT Maturity Model (IoTMM)Pablo Junco
This maturity model is a response to an underlying issue encountered in Microsoft Services’ experiences working with large and global organizations on their IoT deployments.
Bimodal / Two Speed IT and Cloud Serverless Microservice ArchitectureRobert Wilson
In a Bimodal IT, the high speed or Innovative Organisational IT allows a business to respond to or create disruption their market.
Two key enablers for this Innovative Organisational IT are:
1. Cloud Services and a Cloud Architecture, and
2. Cloud Serverless Microservice Architecture.
Integrated Lifecycle Management A Solution for the Digital AgeDavid G Sherburne
Originally presented at PI 2017 in Fort Worth Texas this presentation discusses the challenges companies face in becoming agile enough to compete in a software and services driven world. Its critical that enterprises integrate applications to allow control of baselines "concept to customer" and release software in a rapid and controlled manner. Please contribute to my LinkedIn groups ILM-Integrated Lifecycle Management and IoT-Selling Things to Selling Services.
One of the most challenging assignments within an organization is establishing of a maturity
model structure in order to optimize enterprise effectiveness. The contents of this paper
concern such an assignment. The objective of this mission entailed the establishment of an
application governance model and the corresponding documentation therein.
We help organizations in training solutions to suit a wide variety of business needs. From leadership and director programs to digital marketing courses that can all be delivered in-house. We are here to support you in delivering the best training provision for your employees.
IT Transformation is quickly becoming one of the primary responses from Enterprises are seeking to convert IT from an Operational Asset to a Tactical and Strategic Asset.
The paper describes the methodology created by Action Research Foundation for Practical ITSM transformation
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
Certificate Course in Practical IT Service Management Systems and Continual S...Sukumar Daniel
The course is designed for individuals and corporate organisations who are looking to acquire an understanding of the practical applications of IT Service Management Systems.
Students learn the basics of how Service Oriented Architecture can be used to create IT SMS frameworks. Using Innovative lateral learning techniques it is a one of a kind program that focuses not only on learning the foundation knowledge of the ITIL library, but extends beyond the traditional training program to help the students to apply the knowledge that they have acquired through live projects.
The program is tailor made for a batch of students and has immense value for Enterprises that Use IT and for the Service Providers who provide IT services to enterprises.
Practical ITSMS Transformation Techniques Competency BuildingSukumar Daniel
A core element of any transformation initiative is preparing the people competencies required for achieving sustainable transformation.
This white paper describes the integrated Competency development program aimed at addressing the needs of enterprises to ensure that their people are prepared and able to transform from the traditional Technology based management style to a Customer Outcome focused Service Oriented Management style
Improving Performance, Efficiency and Information Governance Control of Share...Bishop Technologies
Learn how to improve performance, efficiency and information governance of SharePoint through the use of an archiving solution such as EMC SourceOne for Microsoft SharePoint. http://www.bishopit.com
Digital Transformation is all about looking at your business models and industries in fundamentally new ways of operating at higher levels of innovation in order to provide better business value for customers while lowering TCO. Whether you are born digital or analog, an effective DT strategy is essential to remain competitive in this new era of business, by using Multi-Speed IT architectures and the latest technologies enabling businesses to do more, thereby providing a better experience to partners and customers.
Blockchain is such a revolutionary technology and in this webinar, we'll explore the fundamentals of Blockchain, how IBM Blockchain works on IBM's Digital Innovation Platform: Bluemix and how it has the potential to increase trust, transparency, and efficiency in your business or industry.
Whitepaper - IoT Maturity Model (IoTMM)Pablo Junco
This maturity model is a response to an underlying issue encountered in Microsoft Services’ experiences working with large and global organizations on their IoT deployments.
Bimodal / Two Speed IT and Cloud Serverless Microservice ArchitectureRobert Wilson
In a Bimodal IT, the high speed or Innovative Organisational IT allows a business to respond to or create disruption their market.
Two key enablers for this Innovative Organisational IT are:
1. Cloud Services and a Cloud Architecture, and
2. Cloud Serverless Microservice Architecture.
Integrated Lifecycle Management A Solution for the Digital AgeDavid G Sherburne
Originally presented at PI 2017 in Fort Worth Texas this presentation discusses the challenges companies face in becoming agile enough to compete in a software and services driven world. Its critical that enterprises integrate applications to allow control of baselines "concept to customer" and release software in a rapid and controlled manner. Please contribute to my LinkedIn groups ILM-Integrated Lifecycle Management and IoT-Selling Things to Selling Services.
Fisonco the fund for i srael oncology companies 1 16Howard Sterling
I have invented a new form of financing start-up healthcare and hightech companies in the form of a semi-blind pool to raise $150-200 million on a London Stock Exchange IPO
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
1. Governing ITIL with CobiT
The workable, practical guide to Do IT Yourself
Page 1 of 2
Vol. 4.15 • April 08, 2008
Governing ITIL with CobiT
By David Nichols
I TIL
is clear that it does not stand alone, and in fact, you cannot "do ITIL" without some
form of governance. But what does "governance" mean? ITIL requires a framework of
policy, process, procedures and metrics that can give direction to IT operations (and ITIL
activities.) Control Objectives for IT (CobiT) does just this.
We’ve all heard the saying that, “…if you can’t measure it you can’t control it, and if you can’t control it you can’t manage it.” This has
never been truer than when “it” refers to IT. As IT professionals we’ve probably all had an opportunity to work in really well-managed IT
shops, as well as those that would even make Dilbert cringe. When you compare the two, the well-managed IT organizations knew where
they were going (destination), they knew how they were going to get there (roadmap), and they all knew where they were (current location).
The poorly managed IT shops? For the most part, they didn’t know where they were headed (no communicated objective), so any road
would get them there (wandering aimlessly). Essentially they were lost.
Unfortunately many IT organizations turn to the ITIL and the potential of IT Service Management as if it alone will lead them to some
“promised land.” They go off and get trained, and go back to work and try to “do ITIL.” The result is often just a marginally “less lost” IT
shop. Why is that? How does an IT organization ensure its destination is the right one? How does it know it’s on the right path? How does it
determine where it is on that path? Following I introduce the idea of governing ITIL with CobiT.
IT Governance
The IT Infrastructure Library was never intended to be a stand-alone set of good practices. Its primary focus is to bring a process-oriented
approach to the delivery of the IT infrastructure as a set of services, and the direct support of those services. Issues of managing process
deployment resources, quality, and security all require the integration of other frameworks and methods to
enable the ITIL’s IT Service Management processes to achieve their purpose. Still it’s not enough. This is
where IT Governance comes in. One possible answer is to use Control Objectives for IT (CobiT) to establish
the governance framework for IT Service Management using ITIL.
IT Governance ties IT goals to those of the enterprise. It ensures that IT delivers valuable services through the
optimal use of its resources, while understanding the risks involved and the establishment of goals and metrics
to track organizational performance.
IT Governance Focus Areas
Strategic Alignment – Link IT & Business Goals
Value Delivery – Optimize the Cost & Value of IT Services
Resource Management – Optimize Resource Investment
Risk Management – Understand the Enterprise’s Appetite for Risk
Performance Management – Track & Monitor Achievements
CobiT’s Role in IT Governance
Control Objectives for IT (CobiT) was developed by the IT Governance Institute (www.ITGI.org) to advance international thinking and
http://www.itsmsolutions.com/newsletters/DITYvol4iss15.htm
4/9/2008