What is the difference between coaching and mentoring? What is the impact? Find out here.

1. Welcome!
Coaching or Mentoring
©Cathy Liska
Guide from the Side™
Agenda
• Define Leader
• Define Mentor
• Define Coach
• Coaching skills in the workplace
• Coaching impact and statistics
• Coaching Core Competencies
• Coaching ROI
• Staircase to Success Coaching Model
• Roles that benefit

2. What is a Leader? Notes:
Dictionary.com
Leader: a guiding or directing
head, as of an army,
movement, or political group.
What is the difference
between guiding and
directing?
What is a Mentor?
Dictionary.com
Mentor:
1. a wise and trusted
counselor or teacher
2. an influential senior
sponsor or supporter
Action Steps: When:
How are coaching and
mentoring different?
What is a Coach?
An Executive, Career, Business, or Life Coach
serves as a strategic partner;
the coach empowers the client
to clarify goals, create action plans,
move past obstacles, and
achieve what the client chooses.

3. Is coaching important in the workplace? Notes:
A Gallup poll of more than 1 million employed U.S.
workers concluded that the No. 1 reason people quit
their jobs is a bad boss or immediate supervisor.
84% of Workers Want to Quit Jobs, Find New Gigs in 2011
“This finding is more about employee dissatisfaction and
discontent than projected turnover,” said Douglas
Matthews, president of career‐management agency Right
Management, which conducted the poll.
How do coaching skills affect the workplace?
• Communication
(Listening, Assertive
Language, Questioning)
• People Skills
(Recognize personalities
and flex)
• Goal‐setting
(Effective process that
creates change and
motivates follow‐through)
Action Steps: When:

4. Coaching: The Industry Notes:
Coaching is now the organizational development “tool
of choice” for leaders and emerging leaders.
– Denison University
Coaching: The Industry
86% of companies use coaching to sharpen the skills of
individuals targeted as future leaders.
– Right Management
Action Steps: When:
Coaching: The Industry
Coaching is the second‐fastest growing profession in
the world, rivaled only by information technology.
– Ray Williams

5. Coaching: The Industry Notes:
Corporate perspective: Top 3 reasons coaches hired:
– develop high potentials or facilitate transition (48%)
– act as a sounding board (26%)
– address derailing behavior (12%)
– Harvard Business Review
50%
40%
30%
20%
10%
0%
76% of the time personal issues are addressed
Coaching: The Industry
Individual perspective ‐
Most important reasons for hiring a coach:
• career
• business management
• self‐esteem
• work/life balance
Action Steps: When:
‐ International
Coach
Federation
What are the Core Competencies?
International Coach Federation:
1. Ethical Guidelines
2. Coaching Agreement
3. Trust and Intimacy
4. Coaching Presence
5. Active Listening
6. Powerful Questioning
7. Direct Communication
8. Creating Awareness
9. Designing Actions
10. Planning and Goal Setting
11. Accountability

6. Coaching: The Industry Notes:
• Triad Performance Technologies, Inc. studied the
financial benefits of coaching with a group of sales
managers in the telecom industry citing an ROI of 10:1,
or 1,000%.
Coaching: The Industry
• Manchester, Inc. found an ROI of 5.7:1, or 570% when
studying 100 executives who received coaching in their
organization.
Action Steps: When:
Coaching: The Industry
• Public Personnel Management participants increased
productivity by 22.4% through traditional training
alone. When they received training followed by
coaching, they experienced a productivity gain of
88%.

7. The CCC Staircase to Success Coaching Model Notes:
Imagine the coaching process as a staircase leading to a doorway
called ‘success.’ The client defines success; the coach upholds
the foundation of the staircase. The coach walks with the client
up the staircase.
• The CCC Stairway to Success requires a foundation
– Training
– Competency SUCCESS
– Ethics
• Success is a process
– Agreement Strategy
Ethics
– Understanding Exploration
– Rapport Communication
Competency
– Communication Rapport
– Exploration Understanding
Training
– Strategy Agreement
What roles call for coaching skills?
• Leaders • Project Managers
• Managers • Human Resource Professionals
• Supervisors • Trainers and Teachers
• Business Owners • Consultants and Counselors
Action Steps: When:
Thank you!
Questions & Answers
Cathy Liska
www.CenterforCoachingCertification.com
www.CenterforCoachingSolutions.com