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Vivian Rebrin
Background
 N=69 people
 N Completed= 63 people
 National Survey
 Conducted November 21st-28th
 Method used for survey: instantly and amazon turk
 Not weighted
Coach Stock Price
Hypothesis
19%
25%
32%
16%
8%
Familiarity
Extremely Familiar Very Familiar Moderately Familiar
Slightly Familiar Not at all Familiar
34%
66%
Gender
Male
Female
8%
92%
Nevada
Yes
No
20%
49%
20%
8%
3%
Ages
18-24 25-34 35-44 45-54 55 or older
50%
13%
10%
25%
2%
If you have never purchased a Coach product, why?
Too Costly Don't see the value
Don't like the style Too costly and don't like the style
Never seen/heard of it before
80%
20%
Product Name Recognition
Yes No
3%
19%
12%
17%
49%
Last time you purchased a Coach product
Recently Last Year In the last 5 years In the last 10 years Never
3%
17%
42%
35%
3%
How did you hear about Coach?
Internet Advertisement Department Store Friend Social Media
3%
14%
52%
21%
10%
If you purchased a Coach product, where did you do so?
Flagship Store Retail Store Outlet Store Department Store Online Store
72%
21%
7% 0%
Who are you purchasing this product for?
Myself Spouse Friend Daughter/Son
Key Findings
Thank You!

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Coach Report

Editor's Notes

  1. 6 MINUTES TIMED
  2. Coming into this project I had an idea of what Coach needs to do in order to improve their brand and image but I wanted to test it through the surveys to see if it was true
  3. Publicly traded company Stock price over last 5 years Decline in revenue and store sales started in 2012 and has been lowering since
  4. Coach is attempting to design trendier products that cater more towards millenials However, there price range is out of reach for most millenials In addition, most people still associate Coach with middle-aged women, and thus find their new trendier products confusing
  5. People know Coach so it’s not a marketing issue Focus on women instead of men At first I was going to use Nevada but no one took it so I had to change it to National One of the issues they have is they don’t know who their target audience is anymore
  6. Millenials are familiar with Coach since they grew up when Coach was a more popular brand.
  7. While Coach has luxury brand pricing, most people have heard about it through middle-class stores. Social Media and Internet is at a small percentage and this
  8. This further reinforces the idea that Coach is being marketed as a middle-class brand, since most people have bought it either in outlet or department stores. Parents are not buying Coach products for their sons or daughters, which reinforces the idea that millenials do not feel that Coach is a desirable brand.
  9. Hypothesis was correct- change target audience and look at women and millenials more Focus advertising where its lacking in social media and online Keep outlet stores because its their biggest revenue Step up from competition kate spade and michael kors Don’t spend so much money on the stores The data shows that Coach has two primary problems: While it has the competitive advantage that most millenials recognize the Coach brand, it’s price range is outside the reach of most milenials 2. Also, while it is setting a luxury product price range, most people still associate Coach with middle-class department and outlet stores 3. In addition, it is not utilizing modern media tools such as Snapchat and Instagram to market its product, which makes it an undesirable product for milenials. If I did it again I would use more people and for a longer period of time I would maybe keep the people that didn’t know much about coach and see what they knew