Coach Me! Working with Cultural Differences to Create Successful Outcomes
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This document discusses coaching, mentoring, and culture. It defines coaching as facilitating people's potential to reach goals and make decisions. Mentoring is defined as sharing intellectual and emotional resources in a task-centered, socially supportive, or career-guidance focused relationship. Culture is the unique characteristics of a group, including visible and buried traits like norms and values. The document then discusses an example of cross-cultural interactions between colleagues Teresa and Kshinté in planning a workshop, highlighting potential cultural orientation differences and challenges, as well as strategies for addressing them.
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ceberg Theory Of Culture
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Respond to at least one colleague by describing ways to fulfill the Ethical Standard 1.05 and develop your cultural awareness, competence, and humility.
Marquetta’s post:
There are different aspects and things that make up a culture. A group's traditions, holidays, morals, and beliefs can make up a person’s culture. The world is made up of different cultures, which plays a vital role in understanding the individual situation and guiding the social worker on how to interact with the individual. Culture can be defined as how a person can view the world based on their interactions with the world and their environment. There are different aspects of culture, such as religion, ethnicity, and region (Alvarez-Hernandez & Choi, 2017).
Although I am an African American, I consider my culture Southern African American. My experiences of being raised in the south as an African American can differ from another African American woman in a different part of the world. Even within the realm of being a southern African American woman, being raised by my family makes my experience and culture different from someone raised a few miles from me. Within my family culture, religion, relationships, and a sense of community are vital aspects of our culture. These individual aspects together help form my culture and are why I view the world a certain way and analyze things within the world.
My first memory of cultural differences was the celebration of Halloween. For instance, it was customary not to trick-o-treat or go out during Halloween. When permitted, we would have church lock-ins where we played games, roasted hotdogs, slept in the church, and did things within the church. We were not permitted to dress up in scary costumes but did wear things like angel costumes or people from the Bible. This was a norm in my culture. I did not know anything different until starting school. I could hear other children talking about trick or treating, which caused me to have questions. This interaction allowed me to see a cultural difference at a young age. My viewpoint and lens to which I saw the holiday and world were shaped by my upbringing, which is a part of my culture and not just individual differences.
According to the NASW Code of ethics 1.05, A social worker should work to understand a family’s culture regarding their diversity and unjust treatment. The social worker should work to understand their “race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, and mental or physical ability (National Association of Social Workers, 2021)”. A social worker who does not understand a person or family culture risks being biased or showing racism inadvertently (TED, 2017). Lack of cultural awareness can cause distrust and tension in the client and practitioner relationship. For example, a practitioner that was primarily raised in t ...
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Final Project: Cultural Immersion
Cultural Competence is an essential aspect of counselor training. In order to begin to understand a culture, it is essential to have sustained interaction with the culture. For the final project for this course, each student will be responsible for actively investigating multicultural issues in the “real world,” by gradually immersing in a culture different from their own. The immersion project will involve experiential learning about other cultures. The intent is to increase your knowledge and sensitivity to other cultures.
In order to complete this project successfully, you will need to work on it throughout the entire course. As part of the project, each of you will select a culture different from your own and participate in at least three distinct cultural immersion experiences/observations within that culture. The idea is to gradually immerse into the different culture over the course of the term. You may use the list of suggestions below to guide your immersion process or you can devise some ideas of your own. It is essential that each experience is qualitatively different from that of your own culture and that the experiences gradually become more involved directly with the culture of choice.
1. The activities you select must include active involvement in the culture/activity. In other words, you may “observe” the culture but you may not limit the activity to passive observation. Make sure that each activity involves interaction with members of the culture, either through active participation in the activity itself or through conversations with members of the culture. Of course your third activity, the personal dialogue, already requires your active participation.
2. Submit a written narrative of your immersion activities. The paper will be 8-10 pages long (typed, double-spaced, 12 point font), This paper must include the following elements:
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httpswww.youtube.comwatchv=Br7XGAwC80EIntercultural.docx
https://www.youtube.com/watch?v=Br7XGAwC80E
Intercultural Competence?
https://www.youtube.com/watch?v=XUO59Emi3eo
Intercultural Competence
https://www.youtube.com/watch?v=SJqBhLgSNQY
Mind Set
Similarities: Differences
Heart Set
Self-esteem
Self-monitoring
Empathy
Open-mindedness
Reserving judgment
Socially relaxed
Skill Set
Agility
Message skills
Appropriate self-disclosure
Behavioral flexibility
Interaction management
(Louise Giesbrecht and Janet M. Bennett, PhD, 2013)
Key terms for Intercultural Competence and Civic
Engagement Project
Ingroup
The groups to which we belong that enhance our perceptions of self. They are important to our self-esteem. We are typically favorably biased about our ingroups and ingroup members.
Outgroup
The groups to which we do not belong, and to whom we may develop biases and/or prejudice (if threatened).
Culture
Culture includes the following
History
Politics
Economics
Communication styles
Set of values, beliefs, traditions and practices, norms, and attitudes
And is shared within a group and transmitted to other members
She may eat primarily Korean with her family, speak Korean in her home, and celebrate the Korean New Year.
Additionally, this person may be a practicing Korean Buddhist who honors sacred Buddhist holidays with visits to a temple, or an altar to deceased ancestors in her home, and special foods.
She may feel a special obligation to take care of her aging parents when they can no longer take care of themselves.
And, she may enjoy American music, eat Mexican food, and celebrate the 4th of July and Thanksgiving with her friends.
9
Worldview
Cognitive and affective lens through which people construe their experiences and make sense of the world around them.
How would you characterize the worldview of the man in the video?
Civic Engagement
Active participation in the public life of a local, national, and/or global community in an informed, committed, and constructive manner. Civic engagement includes focusing on a shared or common goal that enhances the defined “community.”
Civic engagement can start by learning about how to get involved with the intention of becoming involved in a shared goal.
Adapted from Balls Organista, P., Marin, G., & Chun, K.M. (2010). The Psychology of Ethnic Groups in the United States. Thousand Oaks, CA: Sage Publications, Inc.
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Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Coach Me! Working with Cultural Differences to Create Successful Outcomes
- 1. Teresa Curtis, Wisconsin Nutrition Education Program Specialist Kshinté Brathwaite, Youth Nutrition Education Program Specialist
- 2. What are we talking about?? Personal definitions of: 1) Coaching (front of paper) 2) Mentoring (back of paper) 3) Culture (write this one on a separate sheet of paper)
- 3. Coaching
- 4. Coaching, what do we mean? “The art of facilitating and unleashing of people’s potential to reach meaningful, important directives.” – Rosinski
- 5. Why coach? “Help other person set goals, make decisions and action plans, and develop the commitment to implement them. [It involves] getting the other person to think through possible decisions they could make, and what the likely outcome of those decision might be.” – RBC Training
- 6. How? Focus on performance, personal development and unlocking individual potential.
- 7. Mentoring
- 8. Mentoring? What do we mean? Strategy to share intellectual and emotional resources.
- 9. What is mentoring? “A strategy to share intellectual and emotional resources” “It may be task centered, social support centered or career guidance centered”
- 10. Why mentor? “to [facilitate] the improvement of skills, performance and development. To assist in the transfer of knowledge by “teaching norms of behaviors and convey knowledge about the values of an organization.
- 11. How? Mentors tell, advise, instruct, suggest, and give opinions. Use coaching skills during the mentoring process.
- 12. Anticipated Outcomes of mentoring Mentoring may result in career progression…in empowerment, in expanding professional knowledge, in a feeling of generativity [“passing of the torch”], in institutional stability and continuity and, finally, in professional socialization.”
- 13. Example of Coaching within Extension Wisconsin Nutrition Education Program
- 14. The Challenges? In pairs, discuss the following question: When you think of mentoring/coaching relationships, what are some of the challenges that come to mind?
- 15. Take a moment…. Get ready for round two…
- 18. How would you define culture?
- 19. Culture Defined ‘Culture is not just associated with groups of people and places, myths and foreign languages and practices. Organizational members in this society also practice rituals, rites of passage, pass along stories and practices – so organizations are also believed to have “culture”’.
- 20. For this session “The set of unique characteristics that distinguishes its members from another group….these characters include external/visible behaviors as well as internal/buried traits such as norms, values and assumptions.” - Rosinski
- 21. Convergence of Cultures Take a few minutes to think of a personal example of an intercultural (cross-cultural) interaction, one where you were coming into contact with a “new” or unfamiliar culture to what you are used to. What happened? What were your thoughts as is was happening? How did you feel? Share this with a partner.
- 22. Cultural Orientation “An inclination to think, feel or act in a way that is culturally determined or at least influenced by culture”
- 23. Cultural Orientations Direct – Indirect Individualistic – Collectivistic Stability – Change Universalist – Particularist Being - Doing
- 24. Intersection of Cultures Barbados/NYC meets Madison, WI
- 25. Putting it into Practice: Teresa’s Experience
- 26. Increasing awareness…. What was the most obvious cultural orientation you were able to draw out from Teresa’s example? What led you to this conclusion?
- 27. Convergence of Cultures Challenges – “Trying things On” Leveraging – Positive Intensions
- 28. So What? Why should we care about cross- cultural coaching in Extension?
- 29. Don’t go too far, Kshinté and Teresa go head to head after this break!!
- 30. And the Oscar goes to……
- 31. Situation: Teresa and Kshinté are both colleagues, in similar roles, in Extension. The two colleagues are planning for a workshop that they will co-facilitate at an upcoming conference. And…….ACTION!
- 32. Take 10 minutes: In a group of three or four, discuss the following: 1. Which Cultural Orientations did you identify? 2. Benefits and challenges to both or all orientations you observed? 3. What should happen after this interaction? Why? 4. How would you suggest approaching the situation?
- 33. Full Circle Take a few minutes to think of a personal example, preferably at work, in which you realize that differences in culture may be playing a role in creating challenges in a relationship. How has the information that you’ve learned today allowed you to think differently about this relationship; what if anything might you do to change things?