This document outlines a training session for supervisors on incorporating multicultural teambuilding into supervision. The session aims to highlight the importance of multicultural dialogue between supervisors and staff and encourage supervisors to develop healthy multicultural connections. Supervisors will be exposed to simple resources and techniques through simulations and discussions. These include questions to ask staff, creating a shared book where each staff member contributes a page, scheduling mock appointments to discuss identity-related topics, and an exercise where staff map the identities most important to them. The goal is for supervisors to understand their responsibility in creating an inclusive environment and feel comfortable addressing diversity with their teams.
This activity shows some of the advantages and disadvantages related to skin color and organizational power and privilege. The activity is used to show how long-term accumulation of advantages based on skin color and/or organizational privilege can produce gaps among groups and create inequities in the communities we hope to serve. We will see visually how disadvantages and privileges have played out for us as individuals and we will see how our positions within the organizations we work have privileged us, some perhaps more than others. The central question at the end is, what does our positioning reveal and how may we use this understanding to close these gaps?
Identifying & Enacting Your Missions
Jen Gonzales, Director Student Life, Ryerson University
Connecting Meaning to Purpose: RyersonSA PD Conference 2015
This activity shows some of the advantages and disadvantages related to skin color and organizational power and privilege. The activity is used to show how long-term accumulation of advantages based on skin color and/or organizational privilege can produce gaps among groups and create inequities in the communities we hope to serve. We will see visually how disadvantages and privileges have played out for us as individuals and we will see how our positions within the organizations we work have privileged us, some perhaps more than others. The central question at the end is, what does our positioning reveal and how may we use this understanding to close these gaps?
Identifying & Enacting Your Missions
Jen Gonzales, Director Student Life, Ryerson University
Connecting Meaning to Purpose: RyersonSA PD Conference 2015
TEACH Teamwork provides school-based professionals with an evidence-based, self-guided program on how to work effectively on teams.
Module 2 provides strategies on how team members can communicate effectively.
The TEACH Teamwork Modules are brought to you by the American Psychological Association's Center for Psychology in Schools and Education. For more information please visit www.apa.org
When you meet someone, what are some of your initial assumptions? Do these assumptions impact the way you interact with them? Our brains naturally place people into larger groups or categories. These assumptions are helpful to some, yet harmful to others. In business, subtle biases can become major roadblocks to fair and inclusive diversity practices. We gravitate toward certain types of people, or simply forget to acknowledge others. As women of color, these biases create challenges that may include racial and gender stereotypes that cause our contributions to be ignored or diminished. How do we become examples of fair and inclusive practices? How do we challenge our culture to move toward greater levels of awareness? Studies have shown that men become less bias toward women when they discuss needs and are forced to challenge assumptions. This seminar will challenge your personal biases and address ways to engage in conversations that test faulty thinking and increase cultural awareness.
At the end of this seminar, participants will be able to:
a. Define unconscious and subtle bias.
b. Identify personal biases and behaviors that support faulty cultural norms.
c. Explore specific ways that race and gender impact achievement.
d. Discuss communication strategies to encourage productive conversations.
e. Examine behaviors and cultural practices that create diversity challenges.
Writing Personal Statements: 2016 OCSA College FairRebecca Joseph
Personal statements are very effective tools for creative high school students to share their passions with colleges. Here is our powerpoint for October 20, 2016 College Fair
Human relations at work adetoun omole (acipm)Adetoun Omole
Human Relations at work is indeed very critical to organizational success. Human relations skills is a 'must - have' so as to gain the 'people edge' and deploy it accordingly for maximum success.
Soft Skills
- History
- Definitions
- Current Blend
- Importance
- Top 10 recognized Soft Skills
- A to Z of Soft Skills
- Bonus
- 10 ways to kill you Creativity!
- References
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Non-judgmental Communication for Researcher DevelopmentMariam Attia
This introduction was delivered at the beginning of a workshop at the Vitae Researcher Development International Conference, Manchester, Sept 9th 2014.
What’s My Communication Style: How to Get Along with (Almost) AnyoneHRDQ-U
Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s dominant communication style – Direct, Spirited, Considerate, or Systematic – and the communication behaviors that distinguish it.
Participate in the discussion by asking a question, providing a stat.docxssuser562afc1
Participate in the discussion by asking a question, providing a statement of clarification, providing viewpoints with a rationale, challenging aspects of the discussion, or indicating relationships between two or more lines of reasoning in the discussion. Always use constructive language, even in criticism, to work toward the goal of positive
progress.
Topic 1
Staff Education
a. Create a lesson about cultural diversity in the workforce.
b. Explain how you would motivate your audience.
c. Discuss potential barriers to learning.
Reply to my peers
Peer 1
Cultural diversity in the workforce involves multilingual colleagues, gender, religion, age, ethnicity, etc. but the lesson plan that I would like to write about is involving colleagues that are multilingual. In today’s society and in our country; speaking more than one language is a great privilege, benefit, and provides many opportunities. It is estimated that over 50 million people speak Spanish either as their primary language or secondary here in the United States of America. As a changing demographic and workforce; it’s of importance to be culturally aware and culturally competent as nurses in our skills, abilities, and experiences. To start our lesson, I’d like to gather employees together and encourage to speak about is common and unique in their culture and welcome different ideas and viewpoints. Next, id like everyone to share a story of either of a time of how they felt respected (of their culture) or the opposite; a time they can share with us of a misjudgment, disrespectful, or treated inferiorly. After these questions and stories are shared; I would like to encourage them to use this a learning experience of each other and how to be mindful and apply this out in the real world. Whether one needs to dissect and identify and prejudice or concerns them have about themselves or how we can all improve and be better individuals by being more aware and cognizant of our surrounding, diversity, and be culturally competent nurses. Common potentials of barriers to learning are getting out of your comfort zone and possibly a negative past experience (that can be hard to overcome). ‘Feedback must be specific, not general. [Adults] must also see a reward for learning … [They] must be interested in the subject [matter]. Interest is directly related to reward. Adults must see the benefit of learning in order to motivate themselves to learn’ (Galbraith 1990: 25). (Falasca, 2011). To overcome barriers; the one leading the group must first assess and communicate effectively what these potential barriers are for each individual. Expecting these potential barriers is important step to move through them and be successful in the goal of the diversity topic of discussion and learning. To assess be see if learning took place and how well this group learning discussion was and how effective it was is to evaluate and have return feedback; either verbally or written down privately. Also, i.
TEACH Teamwork provides school-based professionals with an evidence-based, self-guided program on how to work effectively on teams.
Module 2 provides strategies on how team members can communicate effectively.
The TEACH Teamwork Modules are brought to you by the American Psychological Association's Center for Psychology in Schools and Education. For more information please visit www.apa.org
When you meet someone, what are some of your initial assumptions? Do these assumptions impact the way you interact with them? Our brains naturally place people into larger groups or categories. These assumptions are helpful to some, yet harmful to others. In business, subtle biases can become major roadblocks to fair and inclusive diversity practices. We gravitate toward certain types of people, or simply forget to acknowledge others. As women of color, these biases create challenges that may include racial and gender stereotypes that cause our contributions to be ignored or diminished. How do we become examples of fair and inclusive practices? How do we challenge our culture to move toward greater levels of awareness? Studies have shown that men become less bias toward women when they discuss needs and are forced to challenge assumptions. This seminar will challenge your personal biases and address ways to engage in conversations that test faulty thinking and increase cultural awareness.
At the end of this seminar, participants will be able to:
a. Define unconscious and subtle bias.
b. Identify personal biases and behaviors that support faulty cultural norms.
c. Explore specific ways that race and gender impact achievement.
d. Discuss communication strategies to encourage productive conversations.
e. Examine behaviors and cultural practices that create diversity challenges.
Writing Personal Statements: 2016 OCSA College FairRebecca Joseph
Personal statements are very effective tools for creative high school students to share their passions with colleges. Here is our powerpoint for October 20, 2016 College Fair
Human relations at work adetoun omole (acipm)Adetoun Omole
Human Relations at work is indeed very critical to organizational success. Human relations skills is a 'must - have' so as to gain the 'people edge' and deploy it accordingly for maximum success.
Soft Skills
- History
- Definitions
- Current Blend
- Importance
- Top 10 recognized Soft Skills
- A to Z of Soft Skills
- Bonus
- 10 ways to kill you Creativity!
- References
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Non-judgmental Communication for Researcher DevelopmentMariam Attia
This introduction was delivered at the beginning of a workshop at the Vitae Researcher Development International Conference, Manchester, Sept 9th 2014.
What’s My Communication Style: How to Get Along with (Almost) AnyoneHRDQ-U
Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s dominant communication style – Direct, Spirited, Considerate, or Systematic – and the communication behaviors that distinguish it.
Participate in the discussion by asking a question, providing a stat.docxssuser562afc1
Participate in the discussion by asking a question, providing a statement of clarification, providing viewpoints with a rationale, challenging aspects of the discussion, or indicating relationships between two or more lines of reasoning in the discussion. Always use constructive language, even in criticism, to work toward the goal of positive
progress.
Topic 1
Staff Education
a. Create a lesson about cultural diversity in the workforce.
b. Explain how you would motivate your audience.
c. Discuss potential barriers to learning.
Reply to my peers
Peer 1
Cultural diversity in the workforce involves multilingual colleagues, gender, religion, age, ethnicity, etc. but the lesson plan that I would like to write about is involving colleagues that are multilingual. In today’s society and in our country; speaking more than one language is a great privilege, benefit, and provides many opportunities. It is estimated that over 50 million people speak Spanish either as their primary language or secondary here in the United States of America. As a changing demographic and workforce; it’s of importance to be culturally aware and culturally competent as nurses in our skills, abilities, and experiences. To start our lesson, I’d like to gather employees together and encourage to speak about is common and unique in their culture and welcome different ideas and viewpoints. Next, id like everyone to share a story of either of a time of how they felt respected (of their culture) or the opposite; a time they can share with us of a misjudgment, disrespectful, or treated inferiorly. After these questions and stories are shared; I would like to encourage them to use this a learning experience of each other and how to be mindful and apply this out in the real world. Whether one needs to dissect and identify and prejudice or concerns them have about themselves or how we can all improve and be better individuals by being more aware and cognizant of our surrounding, diversity, and be culturally competent nurses. Common potentials of barriers to learning are getting out of your comfort zone and possibly a negative past experience (that can be hard to overcome). ‘Feedback must be specific, not general. [Adults] must also see a reward for learning … [They] must be interested in the subject [matter]. Interest is directly related to reward. Adults must see the benefit of learning in order to motivate themselves to learn’ (Galbraith 1990: 25). (Falasca, 2011). To overcome barriers; the one leading the group must first assess and communicate effectively what these potential barriers are for each individual. Expecting these potential barriers is important step to move through them and be successful in the goal of the diversity topic of discussion and learning. To assess be see if learning took place and how well this group learning discussion was and how effective it was is to evaluate and have return feedback; either verbally or written down privately. Also, i.
This was a presentation given to the staff of Sullivan Heights Secondary on November 8th, 2013. The purpose of the presentation was to have them engage in a conversation to identify the school's strengths, challenges, and for the staff to provide guidance to their professional development committee. My role was as a keynote and facilitator of that process.
This workshop will consider how researchers can support one another to improve their academic writing. Writing groups have clear benefits – when run effectively, their model of peer mentoring can improve your confidence and motivation as a writer, helping you to develop your ideas and original research, and make more effective use of the time spent with your supervisor. They can be a great way of dealing with the pitfalls familiar to many researchers, including writer’s block and procrastination. As an intellectual community, a writing group can also open the way to future research collaborations. After sharing some of the common problems involved in writing research, this workshop will suggest strategies for overcoming them through peer mentoring, and offer practical advice on establishing and maintaining a writing group.
Guest Lecture at Oregon St U, 4.13.2022.pdfBoWang882266
Shared some thoughts on anthropology students career development and transferrable skills on the grad seminar Uses of Anthropology, by Prof. Shaozeng Zhang, Oregon State University
Communication & relational Dynamics 10232017Agenda A.docxclarebernice
Communication & relational Dynamics
10/23/2017
Agenda
Attendance/Questions
Mini Paper #3 Collection
Why We Form Relationships
Models of Relational Dynamics
Characteristics of Relationships
Communication Within Relationships
Next Steps
Group Project
Mini Paper #3 Observation Project
Group Discussion
Why Do We Form Relationships With Some and Not Others?
What Made You Choose Your Current Friends? How Would You Define Your Top 3 Current Friendships?
Are All Your Friends Similar in Their Tastes, Appearance, Intelligence, etc?
Have You Changed How You Choose Friends As You’ve Gotten Older? Why or Why Not?
What Makes Someone A Good Friend? What Makes Someone a Bad Friend? Is It Worth It To Have “Bad Friends”? Why
Activity-Relationship Want Ads
Pretend you are writing three Craigslist-style want ads for people to fill three different types of relationship “vacancies” in your life. Like any personals ad, you also have to describe yourself so your audience will know if they’re the right fit for you. Take Some Time And Develop a Short Paragraph For Each Of The Following Scenarios:
a. Advertise for a person with whom you wish to establish a working relationship.
b. Advertise for a person with whom you wish to have a friendship.
c. Advertise for a person with whom you would like to develop a long-term romantic relationship.
Discussion Questions
Share Your Ads Aloud In Your Group
What Characteristics Are Uniform In All Three Ads?
What Characteristics Are Distinct From One Ad To Another?
What Role Does Impression Management Play In These Ads? Do You Present The Same “Self” For Each Of The Ads?
How Do We Make New Friends?
Why We Form Specific Relationships
Appearance
Similarity
Complementarity
Reciprocal Attraction
Competence
Disclosure
Proximity
Rewards
In Your Groups, Discuss & Define Your Assigned Factor(s) And Design An Extreme Example (Role Play) of That Factor.
You Will Discuss Your Factor and Then Show Us Your Role Play
How A Relationship forms: According to Knapp
Stages of Relational Development
Coming Together
Initiating-Expressing Interest In One Another
Experimenting-Gaining Information About One Another
Intensifying-Beginning to Express Feelings, Excitement About One Another
Relational Maintenance
Integrating-Making Time For One Another, Give Up Some Characteristics For The Other Person/Shared Identities
Bonding-Being Recognized As A Relationship By Others
Differentiating-First Feelings Of Stress, Needing to Have “Me Time”
Circumscribing- Communication Begins to Drift, Avoidance Of One Another, Losing Interest
Coming Apart
Stagnation-Excitement and Growth Fades
Avoiding-Creating Physical Distance From Each Other
Terminating-Ending The Relationship All Together
Some Notes About Knapp’s Stages…
Not All Relationships Reach Every Level
Relationships Are Constantly Changing.
Relationships Are Not Linear, Rather They Move Back and Forth
Some Stages Are Very ...
Leadership for Collaboration and Community Service
ACPA Session- Walking the Talk, Incorporating Multicultural Teambuilders Into Supervision
1. Walking the Talk: Incorporating
Multicultural Teambuilders Into Supervision
Presented by
Tosh Patterson & Genevieve Conway
University of Maryland, College Park
2. Why are YOU here today?
New teambuilders/ ideas
Because having multicultural
issues/concerns on staff
Because you want to introduce
diversity conversation to homogenous
staff
3. Session Outcomes
To highlight the importance of multicultural dialogue between
supervisor-supervisee and supervisor-staff team
To encourage supervisors to develop healthy multicultural
connections between supervisor- supervisee and supervisor-
staff
To establish the responsibility of supervisors to create a rightful
place for each staff member
To expose supervisors to simple resources and techniques
through first hand experiences
5. What are your responsibilities as
a supervisor?
Invest in understanding the impact of your
actions
Invest in the opportunities here to learn from
your diverse peers and community
Abstain from acts of abuse, harassment,
threats, intimidation, or assault towards
others that threaten their rightful place in the
community
6. Who are today’s College
Students?
Millenials
Close relationship with Parents
High achieving
Non-confrontational
Build community online
7. What are challenges?
Staff THINK they already know
Diversity only means race
Staff may have never had
conversation about their identities
How can you fit it all in
Past negative experiences (guilt)
8. A multicultural staff/community
recognizes
Our staff identities are: multiple and interactive
Our staff team/community:
Celebrates common bonds
Explores differences in identity
Balances rights and responsibilities
Is guided by shared principles
10. Questions
These can be asked at the beginning
of a staff meeting, a weekly report, or
individual supervision meetings.
You should be prepared to share with
your staff as well.
Share something with each other about your name
(origin, meaning, how you got it).
Think about where you lived growing up, how does
that influence you now?
What was your favorite childhood food and why?
What do you remember most about your favorite
holiday or tradition as you were growing up?
11. The Book
This book is created by your staff. Each
staff member will receive the book and
should create a page to be shared at the
next staff meeting.
You could have a no limitations approach—
they can create a page about what ever is
on their mind.
Another approach is to have a theme, start
out with where did you grow up, who are
your heroes, favorite college memory.
12. Appointments
Participants have 3 minutes to create their
personal schedule of appointments. Only schedule
appointments do not answer the corresponding
question at that time.
Once schedules are completed participants will
then be prompted to start their appointments.
They then have several minutes at each
appointment to talk with each other in “1on1”
about the question listed next to that appointment.
13. Appointments
Appointment 1 ( )
Talk about something from your own background that is unique.
Appointment 2 ( )
Share something with each other about your name (origin, meaning, how you got it).
Appointment 3 ( )
Talk about a group that you are proud to belong to.
Appointment 4 ( )
Share a time when you had a challenging experience related to an aspect of your identity.
Appointment 5 ( )
What was the most difficult thing you had to compromise on when you first moved into the residence halls or the first time you
lived in a group living situation?
Appointment 6 ( )
New Staff – Share one thing you want to do with your residents to help create a sense of rightful place for your community.
Returning Staff – Talk about one thing you did last year as an RA to foster rightful place that you plan to do again this year OR
what you plan to do differently.
14. Circles of My Identity
Name
Aspect
of
Identity
Aspect
of
Identity
Aspect
of
Identity
Aspect
of
Identity
Dimensions include race, ethnicity, gender, sexual orientation, national
origin, religion, age, physical ability, mental ability, class, cultural history,
and life experience.
It is very important for a supervisor to role model this exercise first
before he/she asks staff members to engage
The following are suggested processing questions
The identity(ies) that impact me the most are…
What this means for me is …
How I see these identities impacting my relationship with others on
my staff…
16. In closing, don’t forget…
Be willing to share as a supervisor
Tools for now OR later
Introductory/ conversation starters
Student Affairs personnel (student-
staff and professional alike) need to
be comfortable approaching everyone
17. Resources and Contact
“The Diversity Toolkit: How
You can Build and Benefit from
a Diverse Workforce”
Sonneneschein, William.
Contemporary Books:Chicago,
IL. 1997.
“Multicultural Competence in
Student Affairs” Pope, R.,
Reynolds, J.,and Mueller, J.
Jossey-Bass: San Francisco,
CA. 2004.
University of Maryland,
Community Directors
Tosh Patterson
tpatter1@umd.edu
301-314-7484
Genevieve Conway
gconway@umd.edu
301-314-7484
Editor's Notes
Self introductions with resume overview
Where did we get the inspiration to do this session?
The importance of multicultural teambuilders—there are ways to build rapport and get at multicultural identities through teambuilders. It does not need to be the intensity of the traditional “diversity exercise/training”
Tosh’s personal example from second year as RD
Highlight we are looking to do teambuiders that are low risk level in order for you and your staff to learn about each others multiple identies—this is a foundation for if you want to engage in higher level social justice/diversity exercises.
These are teambuilders with a multicultural component—not multicultural teambuilders. . . We are not trying to disguise multicultural exercises as teambuilder—they really are teambuilders but you and your staff will walk away with more information about staff then a normal teambuilder
Get Brainstorm ideas from the group then bring in our brainstormed ideas these 3 listed
Be forewarned we will be asking you to engage with your fellow participants so if you are shy start to mentally prepare now.
What does building community online mean for us when we are all in the room
Multicultural environments present:
Dilemmas
Complexity
Constant change
Consider Gender, Sexual Orientation, National Origin, SES, Ability, Race, Religion
Living and working in a multicultural environment requires:
Balancing multiple factors
Tosh: These starters are great to help staff discover differences.
We are different and these can be fun and enlightening—they can be a fun element as you are learning about each other.
Tosh will prompt the group to share their answer to the name question after she role models her own name.
Conclude the activity by discussing the following points with the group:
this activity was designed for RAs :
to learn a bit more about the other RAs within their community
to begin thinking about how they will make the Multicultural Philosophy come alive in their work with their residents
to begin thinking about how as an RA they can influence and foster a positive sense of belonging and rightful place for residents in our halls
to illustrate the importance of identity as being foundational to our Multicultural Philosophy – this activity demonstrates the richness of identity among our staff....which is representative of the richness of identity among our students.
We citizens, students and staff alike, face similar challenges as members of this multicultural community. Multicultural environments often present dilemmas that cannot be dismissed or solved with simple answers. We make difficult choices in an attempt to find the best balance between priorities which can be in opposition:
How do we honor and preserve free speech and thought while weighing with care the impact of our speech on fellow citizens?
When should the certainty of what we know to be truth give way to what we learn that may be vexing, confounding, or painful?
How do we discern when individuals should be treated exactly the same in the interest of equality from those times when it is right and proper to treat some differently in the interest of equity?
How do we find common ground while also understanding and accepting things that cannot be reconciled?
When do we speak as one voice and when do we choose to hear many different voices?
How do we preserve the right to belief for each citizen, whether we feel that belief to be enlightened or uninformed, yet expect and enforce limits on actions based on those beliefs?
Rightful Place
Belonging
Balancing Me & We