This presentation discusses user experience in UC solutions and eZuce's products. It introduces eZuce Verge, a multi-platform client that will evolve into a full softphone. An Outlook add-in and Salesforce integration are also discussed. The presentation outlines the client integration APIs in eZuce Release 4.4 to enable communications in applications. User experience is highlighted as a key selling point, with a focus on diverse clients and easy application integration.

1. User Experience
Presented by Mike Picher and Mircea
Carasel

2. Here is what we will talk about
User experience is the single most important aspect of a UC solution
eZuce Verge multi-platform client
• Releases 1 and 2
eZuce Outlook add-in
eZuce Verge Mobile
eZuce Salesforce.com integration
Framework for application integration
• Presence and communications enabled applications
• Example: Zimbra integration

3. eZuce Verge Multi-Platform Client
Your communications hub
• Communication
makes collaboration
social
• eZuce Verge creates
an immersive user
experience
• Different means of
communication
intersect
• A new kind of client

4. Verge Demo

5. Verge Release 2
Evolving from a 3PCC client into a real softphone
• Verge 1 is a 3PCC (Third Party Call Controller) and a IM
client in the same time
• Verge 2 will evolve into a softphone with additional
capabilities like Video and Screen Sharing
• Pictures below outline some of the new features:
1. Incoming call, ongoing call, transfer the call
2. Video call
3. Escalate the call into the user conference, video conference

6. Verge Release 2
Versatile communications client for all your needs
Will evolve into a fully functional softphone (voice, video, screen sharing)
Available end of Q2

7. Immersive User Experience – Outlook 2010
Presence initiated communication
Communications enables Outlook
without Lync and without Exchange
Most sophisticated Outlook
productivity add-on to date
Enhances employee productivity

8. Outlook Add-in Demo
8

9. Salesforce.com Softphone Integration
Example of easy application integration using Web Services API
Softphone integrated with Salesforce.com to
initiate calls via click-to-call
Salesforce.com contact list and openUC
address book access for direct dialing
Multi-platform – also works on Mac
Screen pops for incoming calls via Verge
Availability end of Q2
Plan for release 2 to work with openACD for
outbound campaigns

10. Verge Mobile
Extending the reach of communications
Enterprise Mobile
Access integration
Conference Bridge
Control
Company Phone Book
Missed Calls
Place Calls
Direct Voicemail
Access
Web / HTML5 based
Available end
of Q2 for easy integration

11. Release 4.4 Client Integration APIs
Initial set of capabilities
Release 4.4 API applicable to Web and mobile clients:
• SIP and XMPP client APIs for native clients
• HTTPS REST API to access user specific features and information
• HTTPS SOAP API for admin relevant remote configuration
• XML-RPC API to query XMPP presence

12. Release 4.4: Client Integration APIs
openUC / sipXecs client APIs

13. Framework for Application Integration
Focus on application and business process integration
openUC / sipXecs is meant to facilitate communications
enablement of applications and business processes
This requires a versatile API applicable to Web and mobile clients
• SIP and XMPP client APIs for native clients
• HTTPS REST API to access user specific features and information
• HTTPS SOAP API for admin relevant remote configuration
• New: Push based BOSH API for XMPP over HTTP
• New: Web Socket (WS) API for bi-directional information exchange
with Web and Mobile clients
• Deprecated: XML-RPC API for presence

14. Framework for Application Integration
openUC / sipXecs client APIs

15. User Experience is a Key Selling Point
Diverse user community requires openness and integration
We recognize the importance of user experience and we
are focused on it
Three key elements:
• Our own clients that optimize unified experience
• Third party clients to accommodate diverse needs
• Easiest application integration following standards
Enable and drive browser based client innovation

16. Q&A