1. Cynthia Djuita Lanning
3857 Biehl Avenue, Cincinnati, Ohio 45248
513-574-5575 (home) or 513-373-7482 (cell)  JLanning@cinci.rr.com
Professional Summary
A skilled technical writer, editor, and graphic designer with a proven work history in both
corporate and contract positions, I can chisel ideas into clarity while working diplomatically
with subject matter experts, authors, and designers.
 Exceptional editing capabilities with solid understanding of grammar and the mechanics
of good writing
 Conversant with Chicago Manual of Style and AP Stylebook standards
 Proficient in Microsoft Office products and Adobe InDesign
 Accomplished in writing procedures, newsletter articles, interviews, and news releases
 Excellent manager of interpersonal professional relationships, treating colleagues and
clients with warmth and respect
Professional Experience
Adecco Engineering and Technical, 4520 Cooper Road, Cincinnati, OH 45242 March 17, 2014–present
Technical Writer
Create procedures documentation for a large local bank in their Madisonville operations center. Working with
subject matter experts in various departments, I write, edit, format, and update procedures using MS Word and
Paint while inventing graphics that push the boundaries of those limited programs.
 Was hired for a two- to three-month contract project but the contract has been extended
 Trusted with maintaining confidentiality of personal information and trade secrets
Convergys, 201 East Fourth Street, Cincinnati, OH 45202 January 2013–January 2014
Editor, Curriculum and Learning
Provided developmental editing for elearning, scenario-based, and instructor-led training curriculum for call
center customer service representatives serving a variety of clients.
 Ensured conformance with client style guidelines for nomenclature and branding
 Collaborated with project teams and instructional designers through global team meetings
 Accessed files and managed versions on Microsoft SharePoint
 Ensured that a course’s writing style, graphics, and audio components were clear,
consistent, and appropriate for U.S. and English-as-a-second-language users
 Maintained client- and course-specific style guides and checklists
Bristol House, Ltd., 315 N. Camellia Blvd., Fort Valley, GA 31030 August 2008–January 2013
Editor, Book Production
Edited book manuscripts in Word and designed and created press-ready interior book pages using InDesign.
 Prepared tables of contents, notes pages, and indexes
 Communicated closely with authors and proofreaders, applying corrections to final pages
 Inserted photos into text, scanning archival photos as needed

2.  Formatted text for the Amazon Kindle and submitted books to be sold on Amazon.com
 Supplied interior book pages to printers as .pdf files or used InDesign’s Package feature,
uploading to ftp site, Dropbox, or other method required by printer
AccuTitle Agency, a division of Lerner, Sampson and Rothfuss,
120 East Fourth Street, Cincinnati, OH 45202 October 2005–August 2008
Title Specialist
Prepared legal reports for a busy law firm specializing in real estate.
 Created accurate and error-free reports
 Researched documents for title insurance
Freelance Editorial and Design Work from Home-Based Office 1987–Present
 Edit books, prepare indexes, write articles, and design printed pieces for a variety of clients
including out-of-house book production agencies and nonprofit organizations
 Edit and design book pages for self-publishing authors
 Design books, newsletters, brochures, and flyers and prepare files for printing
Education
 Asbury University, Wilmore, Kentucky. B.A. in English/Art minor. Graduated cum laude.
 Avon Senior High School, Avon, Indiana. Graduated valedictorian.
Awards
 National Merit Scholarship Finalist
 IABC (International Association of Business Communicators) Award of Excellence for Illustration
for a calendar designed for Our Lady of Mercy Hospital
 The Arc–Ohio Scroll Award for writing and designing The Advocate, the newsletter of The Arc–
Hamilton County, two years; won The Arc–US Scroll Award one year
Community Activities
 Oak Hills United Methodist Church, 6069 Ebenezer Rd., Cincinnati, OH 45248. Volunteer in a variety
of positions, chairing committees, organizing community outreach efforts, leading small groups, playing
keyboard for services. (1990–present)
 Living Hope Transitional Homes, 3765 Ebenezer Rd., Cincinnati, OH 45248. Prepare printed materials
such as brochures and flyers, drive residents to appointments and child care. (2004–2014)
 Nast Trinity United Methodist Church, next to Emanuel Community Center on Race Street,
Cincinnati, OH 45202. Helped prepare and serve breakfast to people in the Over-the-Rhine
neighborhood beginning at 5:30 a.m. one Sunday each month. (2009–2012)
 Whiz Kids, a service of City Gospel Mission. Served as a tutor during weekly sessions for at-risk children
at Addyston United Methodist Church. (September 2011–May 2013)
 Newsletter editor and designer for the Oakdale Orator (1997–2001), Bridgetown Middle School Crier
(2002–2005), Oak Hills High School Highlander (2006–2007) newsletters in the Oak Hills Local School
District.