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CLOUD COMPUTING
     IN CRM


     PRESENTED BY:
     DEEPANSHU CHHABRA
     12BSP1794
WHAT IS CLOUD COMPUTING
A model for delivering information technology
services in which resources are retrieved from
the internet through web-based tools and
applications, rather than a direct connection to
a server. Data and software packages are stored
in servers. For example Picasa, social
networking sites, etc.
CRM, which stands for customer relationship
management, is the process of tracking, organizing
and analyzing all the communication
that is made between customers – both current
and potential – and your business.
CRM CLOUD COMPUTING

  A CRM cloud computing platform helps a
company track any data, such as orders,
discounts, references, competitors and much more.
Since salespeople need to route orders and service
agents need to validate customer entitlements, with
a CRM cloud computing platform, a company can
run code in the cloud .
Marketing

                    Customer
Sales
                     Service

        CRM
        FOR
CRM CLOUD
          INFRASTRUCTURE

     For CRM to work
    effectively, it must
    have three
    characteristics :-

 High reliability
 High performance

 High security
For companies that are using
computer support CRM , cloud
Computing is a way how to use
it as their advantage. It allows
to combine software
applications and storing data
with much bigger computing
capabilities than many
companies can afford. This form
of CRM allows companies to
pay a monthly fee and therefore
it is cost effective , Cost
reduction , flexibility and
convenience .
THANK YOU . . .

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Cloud computing

  • 1. CLOUD COMPUTING IN CRM PRESENTED BY: DEEPANSHU CHHABRA 12BSP1794
  • 2. WHAT IS CLOUD COMPUTING A model for delivering information technology services in which resources are retrieved from the internet through web-based tools and applications, rather than a direct connection to a server. Data and software packages are stored in servers. For example Picasa, social networking sites, etc.
  • 3. CRM, which stands for customer relationship management, is the process of tracking, organizing and analyzing all the communication that is made between customers – both current and potential – and your business.
  • 4. CRM CLOUD COMPUTING A CRM cloud computing platform helps a company track any data, such as orders, discounts, references, competitors and much more. Since salespeople need to route orders and service agents need to validate customer entitlements, with a CRM cloud computing platform, a company can run code in the cloud .
  • 5. Marketing Customer Sales Service CRM FOR
  • 6. CRM CLOUD INFRASTRUCTURE For CRM to work effectively, it must have three characteristics :-  High reliability  High performance  High security
  • 7. For companies that are using computer support CRM , cloud Computing is a way how to use it as their advantage. It allows to combine software applications and storing data with much bigger computing capabilities than many companies can afford. This form of CRM allows companies to pay a monthly fee and therefore it is cost effective , Cost reduction , flexibility and convenience .