Mmmm
13 Teams
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
____
The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
______
Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
___
Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
____
Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
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Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
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As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.
13 Teams
__
Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
___
Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressf
2. If you make customer unhappy in the
physical world, they might each tell 6
friends.
If you make customer unhappy on the
internet they can each tell 6,000 friends.
- JEFF BEZOZ
3. Learning Objectives:
Learn the concept of e-CRM and its relevance to
service industry.
Know the various advantages of e-CRM
Understand the different e-CRM Technologies
Develop diverse e-CRM softwares
Learn formats of e-CRM applications
6. e-CRM: Definition
The eCRM or electronic customer relationship
management coined by Oscar Gomes
encompasses all standard CRM functions with the
use of the net environment i.e., intranet, extranet and
internet. Electronic CRM concerns all forms of
managing relationships with customers through the
use of information technology (IT).
eCRM processes include data collection, data
aggregation, and customer interaction. Compared to
traditional CRM, the integrated information for eCRM
intraorganizational collaboration can be more
efficient to communicate with customers.
7. FEATURES OF e-CRM
It is driven by a data warehouse which maintained by
the organizations during purchases.
It focuses on reaching out to the customers across
multiple channels.
It enables a company to accommodate new market
dynamics that place the customer in control.
It is structured to identify a customer’s profitability or
profit potential, and to determine effective investment
allocation decisions accordingly, so that the most
profitable customers could be identified and the
resources could be invested in relationships, which
are most profitable
8. Advantages of e-CRM
1. Lowers the cost
2. Adaptability to new
technology
3. Availability
4. Integration with the
system
5. Helps data
construction
6. Increased customer
interaction
7. Maneuverability
8. Managing data
reservoir
9. Lesser response time
10. Lower marginal cost
11. New customer service
opportunities
12. Reach and service
personalization
13. Automatic self
documentation
14. User control
