This document summarizes a presentation about transforming field service from the phone to the field using the Salesforce Field Service Lightning platform. The presentation outlines how mobile employees represent brands in the field, how field service has evolved to connect the entire service journey, and how the Field Service Lightning platform brings together integrated solutions to provide seamless experiences for customers, dispatchers, and mobile employees. It highlights trailblazing customers who are transforming their field service and encourages the audience to continue learning about and engaging with the Field Service Lightning community.
Every service request, every preference, and every last contact detail about every customer is at your fingertips when using a CRM system. As a result, all the interactions you have with your customers are always personalized, relevant, and current. In this presentation, you will get to know about CRM and its benefits.
Everything You Need To Know About Lightning Flow FeaturesCloud Analogy
Salesforce Lightning Flow is a new Lightning Platform service that empowers businesses to build and extend the power of process automation. Check this presentation to know all the details about Lightning Flow Features.
Tableau CRM, formerly known as Einstein Analytics, provides a wide
range of robust features that let you analyze and visualize data
(Salesforce and non-Salesforce) effectively and establish data-driven
culture across the organization.
As an AppExchange partner, you have created an application, launched it, and refined your marketing strategy. The customers starts to notice your application. Orders are coming in.
Now you need a powerful tool to manage all of these orders effectively. An interactive tool that reports sales easily and quickly.
Salesforce Release - Service: Field Service Appointment AssistantCloud Analogy
In the Salesforce Field Service Winter '21 release, Salesforce has incorporated Einstein Artificial Intelligence (AI) into the Salesforce Field Service solutions to meet mobile technicians’ ever-evolving demands during the unprecedented global health and economic crisis.
Every service request, every preference, and every last contact detail about every customer is at your fingertips when using a CRM system. As a result, all the interactions you have with your customers are always personalized, relevant, and current. In this presentation, you will get to know about CRM and its benefits.
Everything You Need To Know About Lightning Flow FeaturesCloud Analogy
Salesforce Lightning Flow is a new Lightning Platform service that empowers businesses to build and extend the power of process automation. Check this presentation to know all the details about Lightning Flow Features.
Tableau CRM, formerly known as Einstein Analytics, provides a wide
range of robust features that let you analyze and visualize data
(Salesforce and non-Salesforce) effectively and establish data-driven
culture across the organization.
As an AppExchange partner, you have created an application, launched it, and refined your marketing strategy. The customers starts to notice your application. Orders are coming in.
Now you need a powerful tool to manage all of these orders effectively. An interactive tool that reports sales easily and quickly.
Salesforce Release - Service: Field Service Appointment AssistantCloud Analogy
In the Salesforce Field Service Winter '21 release, Salesforce has incorporated Einstein Artificial Intelligence (AI) into the Salesforce Field Service solutions to meet mobile technicians’ ever-evolving demands during the unprecedented global health and economic crisis.
With Revenue Cloud, your cross-functional teams can communicate easily with each other with the common catalog and streamlined processes. Check out these slides to know the importance of Salesforce Revenue Cloud for your business.
Gaing New Business Intelligence with Salesforce IQ (Salesforce World Tour NYC)carlos_frias
SalesforceIQ is all the rage, but what can it do for your business? Learn how Salesforce admins can put SalesforceIQ to work with your org to move faster and gain deeper insights into customers
How Salesforce CPQ With Billing Optimize The Relationship Between Finance And...Cloud Analogy
In this presentation, we will get to know the advantages of Salesforce Billing that optimize the relationship between Finance and Sales teams. Configure, price, and quote solution (CPQ) software denotes a suite of services and capabilities that assist sellers to quote configurable and complex products with just a few clicks.
When sending the document, we add our email address as the customer's primary contact email address. We have received the contract to sign it. We enter the mandatory fields in the contract and then sign the document.
Now the contract has been returned to the owner of the opportunity to sign it. As soon as the owner of the opportunity signed the document, the signature status was modified in the related Conga de Send / Pending Signature Transaction related object.
Conga Sign integrates with Contracts for Salesforce, allowing you to use Conga Sign for your signed transactions. Integration simplifies the process flow for customers who use both products. The Conga Sign button is available in the Send for a negotiation user interface in Contracts for Salesforce.
Today, Salesforce CRM software has become one of the top five fastest-growing enterprise software companies all around the world. And one of the main reasons for this growth is the massive Salesforce App Market place it has to offer to its clients. This marketplace app helps ease third-party integrations and in addition, its sheer size makes it the most viable option for scalability. So, in this way, your business is likely to outgrow that of your competitors by using the Salesforce CRM. Having said that, it’s now time to look at why Salesforce is such a robust CRM software.
Every business aims to increase sales and has a specific sales target. Each organization holds numerous meetings and discussions to decide these sales targets.
Why You Should Hire A Salesforce Consultant For Your BusinessCloud Analogy
Hiring a certified Salesforce Consultant can add more value to your post-implementation. Want to know the reasons? Watch this presentation to clear all your doubts and learn more about the benefits to hire Salesforce Consultant.
Checklist for successful Salesforce Data migrationCloud Analogy
The migration of data from one place to another is just like traveling from one place to another but it needs proper planning and preparation to avoid any misconception.
Salesforce Loyalty Management empowers companies across industries, including retail, consumer goods, manufacturing, travel, and accommodations, to create engaging and efficient click-through loyalty programs. It provides a 360-degree view to enhance customer experience and improve loyalty programs.
Benefit of introducing consultant partner in Appexchange.Cloud Analogy
Salesforce, the #1 CRM provider of the world, introduced new features for customers and app vendors that would help in growing their business to a higher level of success.
Top Salesforce Winter '22 Release FeaturesCloud Analogy
In Summer ‘ 19 release, you will find lots of new exciting features, as well as, new enhancements related to Lightning Experience, Lightning Flow, Lightning App Builder, Reports and Dashboards. For detailed information about the new features, check out this presentation.
Best Practices For Salesforce Data Lifecycle ManagementCloud Analogy
In this presentation, we will discuss the Best practices for salesforce data lifecycle management.
Salesforce Data Lifecycle Management is a policy-based approach that manages the path of data throughout its entire lifecycle, including creation to deletion. Data lifecycle management policies enable businesses to manage the volume, variations, and velocity of input and processed data.
5 Reasons Why Partner Communities Are Important To Your SuccessCloud Analogy
In order to stay relevant, success-driven organizations can rely on partner communities with Salesforce Community Cloud to create and maintain the highest standards of product and brand awareness.
In this presentation, we will discuss Customer Success Platforms.
Customer Success is the business methodology in which a company ensures that customers achieve their desired outcomes while using their products or services.
Introduction to Salesforce Connected AppsCloud Analogy
A Connected App is a framework that integrates external applications into Salesforce using standard APIs and protocols such as SAML, OAuth, and OpenID Connect.
Salesforce launched the Work.com platform, loaded with specially built tools, solutions, and resources to help businesses and communities safely and quickly reopening workplaces.
Work.com solutions empower organizations to reopen safely and manage to return to work while putting employee and visitor health and safety first.
Enhanced Customer Experience with IoT CloudCloud Analogy
Cloud analogy Launched new documentation on IoT cloud, Salesforce introduced its Cloud-based IoT Cloud platform. Cloud Analogy Provides wide Range of Services. Cloud Analogy having 100+ salesforce Certified Developer and Consultant.
Grant management is a crucial aspect of helping grant organizations manage funding programs and work with peers. Salesforce Grants Management allows donors to simplify their approach to raise vital funds for their community quickly. The personalized engagement platform provides features such as budgeting, training, and support to support the government’s grants program management lifecycle through enhanced collaboration, communication, and coordination.
What You Need To Know About Salesforce Cloud ProductsCloud Analogy
Salesforce is a top cloud-based CRM software provider in the world. It allows users to communicate with consumers and prospects. Salesforce has a number of CRM-based products. They are well-known for assisting in the improvement of business operations and sales.
In this presentation, you will get detailed information about different Salesforce Cloud Products.
With Revenue Cloud, your cross-functional teams can communicate easily with each other with the common catalog and streamlined processes. Check out these slides to know the importance of Salesforce Revenue Cloud for your business.
Gaing New Business Intelligence with Salesforce IQ (Salesforce World Tour NYC)carlos_frias
SalesforceIQ is all the rage, but what can it do for your business? Learn how Salesforce admins can put SalesforceIQ to work with your org to move faster and gain deeper insights into customers
How Salesforce CPQ With Billing Optimize The Relationship Between Finance And...Cloud Analogy
In this presentation, we will get to know the advantages of Salesforce Billing that optimize the relationship between Finance and Sales teams. Configure, price, and quote solution (CPQ) software denotes a suite of services and capabilities that assist sellers to quote configurable and complex products with just a few clicks.
When sending the document, we add our email address as the customer's primary contact email address. We have received the contract to sign it. We enter the mandatory fields in the contract and then sign the document.
Now the contract has been returned to the owner of the opportunity to sign it. As soon as the owner of the opportunity signed the document, the signature status was modified in the related Conga de Send / Pending Signature Transaction related object.
Conga Sign integrates with Contracts for Salesforce, allowing you to use Conga Sign for your signed transactions. Integration simplifies the process flow for customers who use both products. The Conga Sign button is available in the Send for a negotiation user interface in Contracts for Salesforce.
Today, Salesforce CRM software has become one of the top five fastest-growing enterprise software companies all around the world. And one of the main reasons for this growth is the massive Salesforce App Market place it has to offer to its clients. This marketplace app helps ease third-party integrations and in addition, its sheer size makes it the most viable option for scalability. So, in this way, your business is likely to outgrow that of your competitors by using the Salesforce CRM. Having said that, it’s now time to look at why Salesforce is such a robust CRM software.
Every business aims to increase sales and has a specific sales target. Each organization holds numerous meetings and discussions to decide these sales targets.
Why You Should Hire A Salesforce Consultant For Your BusinessCloud Analogy
Hiring a certified Salesforce Consultant can add more value to your post-implementation. Want to know the reasons? Watch this presentation to clear all your doubts and learn more about the benefits to hire Salesforce Consultant.
Checklist for successful Salesforce Data migrationCloud Analogy
The migration of data from one place to another is just like traveling from one place to another but it needs proper planning and preparation to avoid any misconception.
Salesforce Loyalty Management empowers companies across industries, including retail, consumer goods, manufacturing, travel, and accommodations, to create engaging and efficient click-through loyalty programs. It provides a 360-degree view to enhance customer experience and improve loyalty programs.
Benefit of introducing consultant partner in Appexchange.Cloud Analogy
Salesforce, the #1 CRM provider of the world, introduced new features for customers and app vendors that would help in growing their business to a higher level of success.
Top Salesforce Winter '22 Release FeaturesCloud Analogy
In Summer ‘ 19 release, you will find lots of new exciting features, as well as, new enhancements related to Lightning Experience, Lightning Flow, Lightning App Builder, Reports and Dashboards. For detailed information about the new features, check out this presentation.
Best Practices For Salesforce Data Lifecycle ManagementCloud Analogy
In this presentation, we will discuss the Best practices for salesforce data lifecycle management.
Salesforce Data Lifecycle Management is a policy-based approach that manages the path of data throughout its entire lifecycle, including creation to deletion. Data lifecycle management policies enable businesses to manage the volume, variations, and velocity of input and processed data.
5 Reasons Why Partner Communities Are Important To Your SuccessCloud Analogy
In order to stay relevant, success-driven organizations can rely on partner communities with Salesforce Community Cloud to create and maintain the highest standards of product and brand awareness.
In this presentation, we will discuss Customer Success Platforms.
Customer Success is the business methodology in which a company ensures that customers achieve their desired outcomes while using their products or services.
Introduction to Salesforce Connected AppsCloud Analogy
A Connected App is a framework that integrates external applications into Salesforce using standard APIs and protocols such as SAML, OAuth, and OpenID Connect.
Salesforce launched the Work.com platform, loaded with specially built tools, solutions, and resources to help businesses and communities safely and quickly reopening workplaces.
Work.com solutions empower organizations to reopen safely and manage to return to work while putting employee and visitor health and safety first.
Enhanced Customer Experience with IoT CloudCloud Analogy
Cloud analogy Launched new documentation on IoT cloud, Salesforce introduced its Cloud-based IoT Cloud platform. Cloud Analogy Provides wide Range of Services. Cloud Analogy having 100+ salesforce Certified Developer and Consultant.
Grant management is a crucial aspect of helping grant organizations manage funding programs and work with peers. Salesforce Grants Management allows donors to simplify their approach to raise vital funds for their community quickly. The personalized engagement platform provides features such as budgeting, training, and support to support the government’s grants program management lifecycle through enhanced collaboration, communication, and coordination.
What You Need To Know About Salesforce Cloud ProductsCloud Analogy
Salesforce is a top cloud-based CRM software provider in the world. It allows users to communicate with consumers and prospects. Salesforce has a number of CRM-based products. They are well-known for assisting in the improvement of business operations and sales.
In this presentation, you will get detailed information about different Salesforce Cloud Products.
Salesforce IoT - Using low code orchestrations to achieve immediate resultsScalefactory.eu
Why Servitisation ?
Manufactured goods, whether it are machinery and equipments are becoming more and more commoditised. Globalisation and use of technology has enabled such products to be produced at much lower costs and the speed of imitation and copying has only increased significantly.
It is no longer sufficient to justify the capital cost of the produced goods with the standard explanation of features & benefits it offers. The customer demands today the product to be supported with lifetime service agreements and guaranteed cost of operation.
This requires a servitisation transformation which is not easy to realize and therefore may scare of certain organizations…
How can Salesforce & IoT help to realize this roadmap by Jan Van Den Broeck - Cloud Architect at Salesforce
Die Anforderungen an den Kundenservice nehmen stetig zu. Wenn Sie den Ansprüchen Ihrer Kunden gerecht werden wollen, müssen Sie in vielen Fällen persönlichen Service bieten, der weit über den Standard hinausgeht.
Darüber hinaus nutzen Kunden heutzutage die traditionellen Kanäle wie Telefon oder E-Mail immer weniger. Stattdessen werden soziale Medien immer wichtiger, in denen Kunden ihre Meinung über Ihre Marke äußern. Ihr Support muß daher alle Kanäle übergreifend bedienen, um genau dort mit Ihren Kunden zu kommunizieren, wo diese sich auch wirklich aufhalten. Lernen Sie, wie Sie mit Salesforce einen Kundenservice schaffen, der mit Vertrieb und Marketing auf einer gemeinsamen Plattform vernetzt ist und mit Hilfe künstlicher Intelligenz Ihre Kunden begeistert.
Slides from my keynote at the NHS Conference talking about health clouds and marketing clouds, and how digital technology is connecting patients (and customers), keeping people out of hospital and saving lives.
Appnovation Accelerate Conference - November 18, 2015
Presenter: Chris Tiernan
As a $5 billion company growing 30% YoY, Salesforce prioritizes agility and scalability in everything they do. In this session learn why and how Salesforce leverages open technologies like MuleSoft to create faster time-to-market, increased scalability, and fundamentally change how data is delivered
in their organization.
NOW BOX
EVERYTHING SERVICENOW®
24TH MAY EDINBURGH
A morning with exciting offerings from multiple ServiceNow® partners & an afternoon of case studies & best practice
Talk given by Tyson Lutz, Senior Director - Infrastructure Engineering at Salesforce, at AWS ReInvent on December 2016
Helping developers deliver innovations faster Salesforce is one of the most innovative enterprise software companies in the world, delivering 3 major releases a year with 100's of features in each release. Come learn how we enable 1000's of engineers within Salesforce to utilize a flexible development environment to deliver these innovations to our customers faster. We will show you how we enable engineers at Salesforce to test not only individual services they are developing but also large scale service integrations. Also, learn how we can achieve setup of a representative production environment in minutes and teardown in seconds using AWS.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
2. Forward-Looking Statements
Statement under the Private Securities Litigation Reform Act of 1995
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements
we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability,
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements
of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements
3. The Fourth Industrial Revolution is Impacting Everything
Technological and societal shifts are shaping customer and employee expectations
Next-Gen Mobile Technology
AI and IoT Gig Economy
80%
Source: State of the Connected Customer, Second Edition
of the global workforce
does not sit at a desk
4. Mobile Employees Represent Your Brand Every Day
Face to face with
customers in the field
Great field
service experience
Customer loyalty &
increased revenue
Chris Rolf
Customer Solutions & Contained
Home Operations Director,
The Container Store
2.7B
+ =
Source: Emergence, “The Rise of the Deskless Workforce”, 2018
of the global workforce
does not sit at a desk
5. Source: Emergence, “The Rise of the Deskless Workforce”, 2018
Every Moment is an Opportunity for Service
Retail Financial Services Healthcare
Professional
Services
ManufacturingManufacturing
of the workforce will
be mobile in 202075%
6. Equip Everyone with the Right Tools to Feel Empowered
Field service has evolved to elevate and connect the entire service journey
Want to be known
and informed
Customers
Want to optimise
schedules
Dispatchers
Want to work faster
and smarter
Mobile
Employees
Want to reduce cost
and increase revenue
Managers
7. Bring Everything Together on One Platform
Integrated Platform
Service Sales Community Integration IoT Trailhead Einstein Industries Analytics
Connected
Customers
Intelligent
Field Service
Empowered
Workforce
8. Transform Every Field Service Moment
Field Service Lightning
Dispatcher Console
iOSAndroid
Seamlessly Connect to Your Business & Customers
Manage service appointments and track work orders and
inventory across the complete customer service cycle
Intelligently Schedule Work & Resources
Dynamically schedule the right jobs for the right employee,
contractor, crew and asset
Deliver Guided Mobile Experiences
Empower all mobile workers to access the right
information with an offline-first, easy-to-use app
Provide Proactive Service with Platform Power
Integrate with other systems and leverage IoT data in
context to anticipate service needs
9. Trailblazers are Transforming Service
Rob Corrao
LAC Group
Judy Tang
OpenTable
Nicole Sult
Lippert
Components
Vicki Cook
The Gap
Milin Mathur
Pearson
14. Become a Trailblazer Today!
Continue learning about FSL
bit.ly/fsl-uk
Take the next step on Trailhead
bit.ly/fsl-trailhead
Join the Trailblazer Community
success.salesforce.com
Kate Bentley
Manager, Customer Care
Operations, Wendy’s
Damian O’Farril
Product Manager, AI, Salesforce
Automation & Analytics, Autodesk
1
2
3
15.
16. Our Path Together
Campground
Live theaters,
demos, and
partner stationsBreakout Sessions
MuleSoft,
myTrailhead and
more
Keynotes
Fireside chat with
David Walliams
Trailhead
trailhead.com
