Vandaele Machinery's sales team utilizes Microsoft Dynamics CRM to enhance client management and streamline their sales processes. Net IT installed and maintains the CRM system, facilitating better communication and planning among team members, resulting in improved client interactions and increased efficiency. The company aims to further automate its sales processes in the coming years.

1. tel. +32 (0)9 361 82 33
sales@net-it.be
country: Belgium
sector: wholesale (agricultural) plant machinery
profile
challenge
The Vandaele Machinery sales team uses Microsoft
Dynamics CRM as its central work environment for fast
access to each client’s contact details and history. Net IT
installed the software and ensures continuity of the CRM
system by systematically monitoring the team’s requirements.
Microsoft Dynamics CRM helps the sales team work in a
structured and methodical way, sharing information with
colleagues and constantly staying up-to-date. More efficient planning improves contacts with clients. Thanks to
CRM, the sales team also works in a more focussed way;
they have a clearer view of the tasks and opportunities
that need prioritising, which results in better canvassing.
Systematic monitoring and reporting helps the sales process even further. The direct marketing campaigns and
quote requests are also processed faster and in a more
streamlined way.
With the help of Net IT, Vandaele Machinery wants to
automate its sales processes further over the coming
years.
Microsoft Dynamics CRM

2. solution
advantages
Û
Û
Û
Û
Û
Û
Û
Û
Û
software&services
Business Solutions
Microsoft Dynamics CRM 2011

4. Kristof Jansseune
for more information
For more information about the Microsoft products
and services described, call +32 (0)2 503 31 13 or
visit http://www.microsoft.be/cases. There you will
find other companies that use similar applications.
For
more
information
about
Net
IT,
call
+32 (0)9 361 82 33 or visit www.net-it.be
For more information about Vandaele Machinery,
visit www.vandaele-machinery.be