The document discusses success factors for cloud/SaaS product delivery including: 1) Using agile project management principles like short release cycles and test-driven development. 2) Ensuring high code quality through techniques like continuous integration, regression testing, and code quality analysis on nightly builds. 3) Adhering to stringent service level agreements by automating performance and scalability testing with each release build.

1. Success factors of Cloud/SaaS Product Delivery
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2011 © Symphony Service Corp. | Proprietary & Confidential

2. Engineering process to Deliver Success factors
• Agile Project management
Shorter release cycles • XP – practices : CI, Automate Build-Deploy-Test cycle
• Requirement Tracking & Traceability
• Code quality analysis with every nightly build
Ensuring high code quality • Regression testing along with every nightly build
• Automated Performance every release build
Adhering to Stringent SLA • Scalability Testing with every release build
Collaboration between distributed • Collaborative platform
teams • One common environment for all the stakeholders
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3. Proposed Delivery Approach
A tool & best practices driven approach to ensure high quality & predictable
releases at optimum cost
Iterative development based on Symphony
Global Agile Practice
Test Driven Development approach to ensure
full coverage of existing functionalities
Continuous Integration to improve the code
quality and 1st pass rate
Symphony Standard Adoption program to
ensure higher code Quality
Symphony Product Quality Management
Framework to ensure higher product quality
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2011 © Symphony Service Corp. | Proprietary & Confidential

4. What is SymISP?
• SymISP is an integrated end to end Key Modules
Application Life-cycle Management
solution bundled with Symphony IP s Requirement
and best practices. Management
Team Project
Collaboration Management
• The SymISP Solution includes multiple
ALM solutions in a single data
repository, is 100% Web based for Document Workflow
global access, has built in workflow Management Management
process and policy engines for reviews
and escalations, document Sym ISP(Symphony Integrated
Software Platform Suite)
attachment capabilities for a global
review and approval of documents, Deployment Test
excellent reporting capabilities with Management Management
dashboards, Word, Excel – Integrated
with third party tools, and SOA based
Enterprise Service Bus “Omnibus” Release Defect
integrations with any third party Management
Build
Management
development tools. Management
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2011 © Symphony Service Corp. | Proprietary & Confidential

5. Code quality Assessment through
Symphony Standards Adoption
Symphony Standards Program ( SSA) is the organization mandate for institutionalization
of systematic code quality checks, unit testing and measurement through tools and
metrics.
• Code Quality Assessment # Metrics .Net Benchmark
– Code quality & effectiveness 1 Cyclomatic Complexity Less than 15
– Code complexity
– Performance & scalability 2 Depth of Inheritance Less than 4
• Methods followed 3
Naming convention
adherence
Follow Standards
– Tools for code quality
– Coding standard guidelines Level of Comments vs.
4 25-30%
KLOC
– Manual code review
– Score card dashboard 5 Maintainability Index Greater than 0
6 Class Coupling Less than 10
Code Coverage through
7 80% & higher
Unit tests
 Daily automated build with code quality check
 50% less defects got in System Testing in 10 programs piloted
 Decreasing post release / production maintenance costs up to 50%
 Improving first pass rate > 80%
 Reducing development & testing cycle up to 20%
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2011 © Symphony Service Corp. | Proprietary & Confidential

6. Framework that drive higher product Quality
PQM Framework Quality Analysis
•Smoke Tests
Build Workflow, Build, and •Code Coverage Customer
Requests Test Automation •Static Analysis
Deployment
•Coding Standards
Global Web Portal
Role Based Security •Unit Testing
•Performance Tests
Infrastructure on Cloud
•Capacity Mgmt
PQM DB •Smart Scheduling
•Workflows •Parallelization
Visibility
•Status •Procedures •Distribution
•Metrics •Users •Scalability
•Analysis •Roles •Fault Tolerance
•Historical Data
•Integrated Tool Data
External Tool Integrations
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2011 © Symphony Service Corp. | Proprietary & Confidential

7. SaaS Modernization Enablers
Accelerated strategy planning and Cloud Maturity Model
roadmap creation • A framework for aligning investments in cloud engineering
with business objectives and avoid over or under engineered
solutions to maximize the ROI
• There are four levels defined along the continuum of the
CMM. These levels are characterized by business scenarios on
continuum of growing revenues, reducing costs and
improving customer stickiness.
Shorten time to market Multi-Tenant SaaS Framework
• Cut down development cycle time by 30%
• Based on .NET Technology
• Robust Architecture & easily extensible
• Includes SaaS plumbing components such as Tenant
Provisioning, Subscription Management, Metering etc
Reduce release cycles on the cloud Integrated Cloud Engineering Solution Platform
• Solution accelerators like SymISP shorten the post migration
release cycle by 20%
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2009© Symphony Services Corp. | Proprietary & Confidential
2011 © Symphony Service Corp. | Proprietary & Confidential