Independent Validation Services



                                       For:
                              July 5, 2012
Agenda

  • Corporate Overview
     – Service Offerings
     – Global Presence
     – Customers

  • Independent Verification Service Offerings
     – Consulting/Execution
     – Managed Testing Service
     – T-a-a-S – Testing as a Service
     – Methodology
     – Resource Models

  • Case Study
About Us

   Corporate Overview                    Our Mission

   Founded in 1994, Company        To be our Clients’ Partner of
    Headquarters in Dayton, OH           Choice through our
                                              Centers of
     Specializing in Advisory
       Services, Outsourcing           Transformation, and to
    Process, and IT Led Business          drive continuous
            Enablement                  improvement through
                                       the professional growth
   Multi-shore Delivery Model        and active involvement of
   Providing Services Globally               our people.
Global Locations
Sample Clients
Why do clients partner with Corbus?

             Competitive                                    Headcount
                                          Low Cross         Delay/Shift
             Positioning
                                           Country
              in Market
                                           Sourcing
                                          Advantage
                                                                            Complete
                                                                          Transparency
                                  Self
                                Funding
  Focus on Quality,              Model
   Cost, Delivery
  and Compliance                               Access to ‘Best in
    through SCL’s                                Class’ Global
      and KPI’s                                    Practice
                                                 Procurement


                           Flexibility
Our Services



           Web Application       Spend Analytics          Social Media
            Development




           Mobility Solutions      Independent           Maintenance
                                Validation Services   Repair & Operations




          Project Management     Business Analytics         Strategic
                  Office                                    Sourcing
Independent Validation Services
  Key Capabilities
    Testing/Independent Validation Services Focus Areas/Specialties
    •    Advisory Consulting – CoE Set-up, Test           •      Functional Testing
         Process Assessment and Tool                      •      Automation Testing
         recommendations                                  •      ERP Testing (SAP, Siebel & CRM)
    •    Testing As a Service – Develop Testing           •      E-Commerce Testing
         processes and deliver ongoing testing
         service                                          •      Performance Testing
    •    End-to-end Testing – From assessment to          •      Business Intelligence Testing (COGNOS,
         set-up to maintenance                                   INFORMATICA, Micro Strategy)
    •    Specialized Testing – Industry specific and      •      Mobile Applications Testing
         SDLC specific services
    •    Talent Supply

    PEOPLE                           PROCESS                       TOOLS
        • CSTE Professionals                                         • QTP
                                      • ISO 9001 Certification
        • CMST Professionals                                         • Rational products
                                      • SEI CMMI Level 5
        • ISTQB Certified                                              (Functional Tool,
                                        Certification
                                                                       Functional Tester,
          Professionals               • TMMI Certification
        • HP Certified                                                 Performance Tool)
                                      • Six Sigma
                                                                     • SilkTest & SilkPerformer
          Professionals – QTP, QC,    • ITIL
          LoadRunner                                                 • Selenium
        • Segue Certified SilkTest                                   • HP Quality Center
          professionals                                              • LoadRunner
Independent Validation Services
Our proven methodology for manual testing
         Input

     • Learning from previous releases   •   Use Cases                          •   Use Cases                  •   Build                    • User Acceptance Test
     • Project Documents & Use Cases     •   Project Documents                  •   Traceability Matrix        •   Integration Test Cases     Cases
10   • High Level Project Schedule       •   FP Estimates                       •   HLD                        •   System Test Cases
                                         •   Project Schedule                   •   LLD                        •   Test Data
                                                                                •   Build/Release Code




                                                                  Defect Verification                                                        Test Closure


                                                                                                                      Test Execution


                                                                                        Test Design


                                                 Test Planning


                    Requirement

       Activities

       • Participation in                •   Testing Phase Kick Off             • Preparation of Integration   • Test Execution             • Support UAT
         Requirement Gathering           •   Test Plan Preparation                and System Test Cases        • Execution of System        • UAT Defect Verification
       • Use Case Review                 •   Team Onboard                       • Test Data Design               Test Cases                 • Post Release Defect
       • Preparation of User             •   Test Schedule                      • HLD & LLD Review             • Execution of Integration     Analysis
         Acceptance Test Cases                                                  • Code Review                    Test Cases
                                                                                                               • Regression Testing


       Output

       • Use Case Review Report          •   Test Plan                         •    System Test Cases          • Test Results               • Customer Sign Off
       • Traceability Matrix             •   Test Strategy                     •    Integration Test Cases     • Defect Reports             • Post Release Defect
       • UAT Test Cases                  •   Communication Plan                •    Defect Metrics             • Corbus Testing Sign Off      Analysis Report
                                         •   PMC process                       •    Review Reports
                                         •   Risk Log
Our proven methodology for automated testing
         Input

11   •Manual Test Cases            • Automatable Test Cases                 • Automation Coding            • Unit Tested Test Script    • Successful Regression Run
     •Requirement Specification    • Existing PM Standard and                 Guidelines
     Document                        Practices                              • Test Case Review Checklist




                                                              Defect Verification                                                        Test Closure


                                                                                                                 Test Execution


                                                                                    Test Scripting


                                           Test Planning


                     Requirement

        Activities

       • Identification of         • Automation Test Plan                   • Test Case Review for         • Handover the Test Script   • Post Automation
         Automation Candidate        Preparation                              Modularity                     to the Test Execution        Learning's, Best
       • Identification of         • Team Onboard                           • Script Generation              Team                         Practices
         Regression Test Cases     • Automation Effort                      • Unit Testing and Debug of                                 • Reusable Library
       • Identification of Smoke     Estimate and ROI                         Test Script
         and Sanity Test Cases     • Automation Test Schedule               • Batch Run of Test Script


       Output

       • List of Automation        •   Automation Test Plan                •   Test Script                 • Regression Test Result     • Automation Best Practices
         Candidates                •   Communication Plan                  •   Automation Framework        • Smoke Test Result            Guideline
                                   •   PMC process                         •   Reusable Library            • Sanity Test Result         • List of Reusable
                                   •   Risk Log                            •   Test Result                                                Components
                                   •   Effort and ROI Sheet
Sample dashboards and reports that are part of our deliverables


12            Priority of Reported Defects                                                                                                               Severity of Reported Defects
                                                                                                                                         40.00%
     40.00%
                                                                                                                                         35.00%
                                                                                                                                         30.00%
     30.00%
                                                                                                                                         25.00%
                                                                                                                                         20.00%
     20.00%                                                                                                                              15.00%
                                                                                                                                         10.00%

     10.00%                                                                                                                               5.00%
                                                                                                                                          0.00%




                                                                                                                                                            Blocker




                                                                                                                                                                                     Critical




                                                                                                                                                                                                                                  Normal




                                                                                                                                                                                                                                                               Trivial
                                                                                                                                                                                                                  Major




                                                                                                                                                                                                                                                Minor




                                                                                                                                                                                                                                                                                       Enhancement
      0.00%
                  P1                            P2                               P3                    P4               P5
                                                 Total num ber of defects = 145                                                                                                                                Total num ber of defects = 145




                                Bug Classification                                                                                                                                              Pareto Analysis
         40.00%                                                                                                                       120.00                                                                                                                % of defect
         35.00%
                                                                                                                                      100.00                                                                                                                % Cum ulative Num ber
         30.00%
                                                                                                                                       80.00
         25.00%
                                                                                                                                       60.00
         20.00%

         15.00%                                                                                                                        40.00
         10.00%                                                                                                                        20.00
          5.00%                                                                                                                         0.00




                                                                                                                                                                                                                   Functional


                                                                                                                                                                                                                                Exception


                                                                                                                                                                                                                                            Language


                                                                                                                                                                                                                                                        Look and
                                                                                                                                                                                                                                Handling
                                                                                                                                                                      Design Error


                                                                                                                                                                                                Inconsistent
                                                                                                                                                  Programming




                                                                                                                                                                                                                                                                         Performance
          0.00%
                                                                    Functional



                                                                                      Exception




                                                                                                                                                                                                                                              Error
                                                                                                  Language




                                                                                                                                                                                                                                                          Feel
                                                                                                             Look and




                                                                                                                                                                                                                     Error
                                                                                      Handling
                                 Design Error




                                                     Inconsistent
                  Programming




                                                                                                                        Performance




                                                                                                                                                                                                                                                                             Error
                                                                                                    Error




                                                                                                               Feel




                                                                                                                                                      Error
                                                                      Error




                                                                                                                            Error
                      Error
We offer flexible resource models to meet any needs


               Onsite                   “Nearshore”                  Offshore                  “Blended”


    • Work executed at            • Similar to onsite         • TaaS, Managed Services   • 24/7 testing

     client’s premises              engagement                • Operational Efficiency   • Lower Cost

    • Ready availability of       • Project ran from Corbus   • Process Expertise        • Easier Coordination

     skilled resources              locations in client’s     • Maximized Value          • Easy ramp-up ramp-

    • Extension of client’s         geographical area         • Optimized Costs           down of resources

     team                         • Market proximity

    • Direct control over

     project



                              Engagement models can be tailored to meet specific needs
Value Proposition
               •       CSTE Professionals
               •       CMST Professionals
               •       ISTQB Certified Professionals
               •       HP Certified Professionals – QTP, QC, LoadRunner
   People      •       Segue Certified SilkTest professionals


               •       Early Identification of Defect
               •       Reduction in Total Cost of Quality
               •       Automation of Regression Scenarios
               •       Onsite Offshore Model

   Process


                   •    Ability to ramp up in niche technologies using in-house boot camp
                               training capsules
                   •    Domain Expertise
                   •    Centers of Transformation (COT)
  Technology
Case Study

  • Pharmaceuticals industry
  • CRM Dynamics
  • Business Intelligence
Physician Publishing System
                                                                             The Glue Factors
                                                                    User friendly interface to Scan or Upload

                                                                       the PHR

                                                                    Online PHR review, approve, and

                                                                       rejection by Physician

                                                                    Availability of PHR on members portal

                                                                       without any delay
                 Business Process Limitations
                                                                      Data information check of PHR for
•   Generation of PHR on CD’s, and inability to validate the PHR
•   Higher Paper and Mail based process                                integrity

•   Prone to PHI errors due to manual process                       Monitoring of response time for multiple
•   Overall process to receive PHR was time consuming
                                                                       Physicians access at same time
•   File transfer discrepancies due to many manual batch
    processes and lack of automation
MDVIP CRM Dynamics
                                                                                The Glue Factors
                                                                       Creation and execution of Test Cases for the

                                                                          Physician Entity and Sales Cycle Entity

                                                                          which was the main need of the business.

                                                                       Controlling the deployment of builds on the

                                                                          servers and decommissioning the previous

                                                                          version of CRM successfully.

                                                                       Integrity of data by creating cubes and
                  Business Process Limitations                            using high level SQL queries.
•   Environment for testing was executed using Citrix which is used
    for remote access.                                                 Performing load testing and Stress testing
•   Upgrading the existing platform to a newer version of CRM.
•   No documentation or test cases prior to this kind of                  to ensure that the response time for each
    implementation.
•   Outlook integration with CRM and Exchange Server’s response           transaction is quick and smooth.
    time and effectiveness was a challenge.
•   Lots of reports were required to be migrated and modified in
    order to be compatible in the new version.
Business Intelligence (BI) Solutions
                                                                          The Glue Factors
                                                               The primary focus of our DW/BI testing is to
                                                                ensure competent and perfect database
                                                                structures, ETL processes, front-end access and
                                                                BI reports generations processes completely
                                                                support the client requirements.

                                                               we have well defined and structured approach
                                                                to data warehouse testing

                                                               Reporting Efficiency

                                                               Dashboard Report Testing

                                                               Canned Report Testing
•   Data Extraction, Transformation & Cube Testing
•   Independently validate information upstream, downstream    Testing Artifacts:
    and within the ETL                                            1. Test Plan
•   Data Quality Checking                                         2. Test Cases
                                                                  3. Test Execution
•   Data validation at different stages
                                                                  4. Test results
•   Correctness and Completeness Test
                                                               Data security testing can be done
•   Aggregation Level Data check
•   Data Accuracy                                              To increase credibility of BI Reports
•   Non Functional Testing should be performed on Reports.
Questions?


                           2835 Miami Village Drive
                            Miamisburg, OH 45342




        Eugene Breger          Phone: 847-331-5554
        Director, Sales          Fax: 847-205-7219
                          ebreger@chicagobooth.edu

Testing as-a-service capability portfolio corbus 02-07-13

  • 1.
  • 2.
    Agenda •Corporate Overview – Service Offerings – Global Presence – Customers • Independent Verification Service Offerings – Consulting/Execution – Managed Testing Service – T-a-a-S – Testing as a Service – Methodology – Resource Models • Case Study
  • 3.
    About Us Corporate Overview Our Mission Founded in 1994, Company To be our Clients’ Partner of Headquarters in Dayton, OH Choice through our Centers of Specializing in Advisory Services, Outsourcing Transformation, and to Process, and IT Led Business drive continuous Enablement improvement through the professional growth Multi-shore Delivery Model and active involvement of Providing Services Globally our people.
  • 4.
  • 5.
  • 6.
    Why do clientspartner with Corbus? Competitive Headcount Low Cross Delay/Shift Positioning Country in Market Sourcing Advantage Complete Transparency Self Funding Focus on Quality, Model Cost, Delivery and Compliance Access to ‘Best in through SCL’s Class’ Global and KPI’s Practice Procurement Flexibility
  • 7.
    Our Services Web Application Spend Analytics Social Media Development Mobility Solutions Independent Maintenance Validation Services Repair & Operations Project Management Business Analytics Strategic Office Sourcing
  • 8.
    Independent Validation Services Key Capabilities Testing/Independent Validation Services Focus Areas/Specialties • Advisory Consulting – CoE Set-up, Test • Functional Testing Process Assessment and Tool • Automation Testing recommendations • ERP Testing (SAP, Siebel & CRM) • Testing As a Service – Develop Testing • E-Commerce Testing processes and deliver ongoing testing service • Performance Testing • End-to-end Testing – From assessment to • Business Intelligence Testing (COGNOS, set-up to maintenance INFORMATICA, Micro Strategy) • Specialized Testing – Industry specific and • Mobile Applications Testing SDLC specific services • Talent Supply PEOPLE PROCESS TOOLS • CSTE Professionals • QTP • ISO 9001 Certification • CMST Professionals • Rational products • SEI CMMI Level 5 • ISTQB Certified (Functional Tool, Certification Functional Tester, Professionals • TMMI Certification • HP Certified Performance Tool) • Six Sigma • SilkTest & SilkPerformer Professionals – QTP, QC, • ITIL LoadRunner • Selenium • Segue Certified SilkTest • HP Quality Center professionals • LoadRunner
  • 9.
  • 10.
    Our proven methodologyfor manual testing Input • Learning from previous releases • Use Cases • Use Cases • Build • User Acceptance Test • Project Documents & Use Cases • Project Documents • Traceability Matrix • Integration Test Cases Cases 10 • High Level Project Schedule • FP Estimates • HLD • System Test Cases • Project Schedule • LLD • Test Data • Build/Release Code Defect Verification Test Closure Test Execution Test Design Test Planning Requirement Activities • Participation in • Testing Phase Kick Off • Preparation of Integration • Test Execution • Support UAT Requirement Gathering • Test Plan Preparation and System Test Cases • Execution of System • UAT Defect Verification • Use Case Review • Team Onboard • Test Data Design Test Cases • Post Release Defect • Preparation of User • Test Schedule • HLD & LLD Review • Execution of Integration Analysis Acceptance Test Cases • Code Review Test Cases • Regression Testing Output • Use Case Review Report • Test Plan • System Test Cases • Test Results • Customer Sign Off • Traceability Matrix • Test Strategy • Integration Test Cases • Defect Reports • Post Release Defect • UAT Test Cases • Communication Plan • Defect Metrics • Corbus Testing Sign Off Analysis Report • PMC process • Review Reports • Risk Log
  • 11.
    Our proven methodologyfor automated testing Input 11 •Manual Test Cases • Automatable Test Cases • Automation Coding • Unit Tested Test Script • Successful Regression Run •Requirement Specification • Existing PM Standard and Guidelines Document Practices • Test Case Review Checklist Defect Verification Test Closure Test Execution Test Scripting Test Planning Requirement Activities • Identification of • Automation Test Plan • Test Case Review for • Handover the Test Script • Post Automation Automation Candidate Preparation Modularity to the Test Execution Learning's, Best • Identification of • Team Onboard • Script Generation Team Practices Regression Test Cases • Automation Effort • Unit Testing and Debug of • Reusable Library • Identification of Smoke Estimate and ROI Test Script and Sanity Test Cases • Automation Test Schedule • Batch Run of Test Script Output • List of Automation • Automation Test Plan • Test Script • Regression Test Result • Automation Best Practices Candidates • Communication Plan • Automation Framework • Smoke Test Result Guideline • PMC process • Reusable Library • Sanity Test Result • List of Reusable • Risk Log • Test Result Components • Effort and ROI Sheet
  • 12.
    Sample dashboards andreports that are part of our deliverables 12 Priority of Reported Defects Severity of Reported Defects 40.00% 40.00% 35.00% 30.00% 30.00% 25.00% 20.00% 20.00% 15.00% 10.00% 10.00% 5.00% 0.00% Blocker Critical Normal Trivial Major Minor Enhancement 0.00% P1 P2 P3 P4 P5 Total num ber of defects = 145 Total num ber of defects = 145 Bug Classification Pareto Analysis 40.00% 120.00 % of defect 35.00% 100.00 % Cum ulative Num ber 30.00% 80.00 25.00% 60.00 20.00% 15.00% 40.00 10.00% 20.00 5.00% 0.00 Functional Exception Language Look and Handling Design Error Inconsistent Programming Performance 0.00% Functional Exception Error Language Feel Look and Error Handling Design Error Inconsistent Programming Performance Error Error Feel Error Error Error Error
  • 13.
    We offer flexibleresource models to meet any needs Onsite “Nearshore” Offshore “Blended” • Work executed at • Similar to onsite • TaaS, Managed Services • 24/7 testing client’s premises engagement • Operational Efficiency • Lower Cost • Ready availability of • Project ran from Corbus • Process Expertise • Easier Coordination skilled resources locations in client’s • Maximized Value • Easy ramp-up ramp- • Extension of client’s geographical area • Optimized Costs down of resources team • Market proximity • Direct control over project Engagement models can be tailored to meet specific needs
  • 14.
    Value Proposition • CSTE Professionals • CMST Professionals • ISTQB Certified Professionals • HP Certified Professionals – QTP, QC, LoadRunner People • Segue Certified SilkTest professionals • Early Identification of Defect • Reduction in Total Cost of Quality • Automation of Regression Scenarios • Onsite Offshore Model Process • Ability to ramp up in niche technologies using in-house boot camp training capsules • Domain Expertise • Centers of Transformation (COT) Technology
  • 15.
    Case Study • Pharmaceuticals industry • CRM Dynamics • Business Intelligence
  • 16.
    Physician Publishing System The Glue Factors  User friendly interface to Scan or Upload the PHR  Online PHR review, approve, and rejection by Physician  Availability of PHR on members portal without any delay Business Process Limitations  Data information check of PHR for • Generation of PHR on CD’s, and inability to validate the PHR • Higher Paper and Mail based process integrity • Prone to PHI errors due to manual process  Monitoring of response time for multiple • Overall process to receive PHR was time consuming Physicians access at same time • File transfer discrepancies due to many manual batch processes and lack of automation
  • 17.
    MDVIP CRM Dynamics The Glue Factors  Creation and execution of Test Cases for the Physician Entity and Sales Cycle Entity which was the main need of the business.  Controlling the deployment of builds on the servers and decommissioning the previous version of CRM successfully.  Integrity of data by creating cubes and Business Process Limitations using high level SQL queries. • Environment for testing was executed using Citrix which is used for remote access.  Performing load testing and Stress testing • Upgrading the existing platform to a newer version of CRM. • No documentation or test cases prior to this kind of to ensure that the response time for each implementation. • Outlook integration with CRM and Exchange Server’s response transaction is quick and smooth. time and effectiveness was a challenge. • Lots of reports were required to be migrated and modified in order to be compatible in the new version.
  • 18.
    Business Intelligence (BI)Solutions The Glue Factors  The primary focus of our DW/BI testing is to ensure competent and perfect database structures, ETL processes, front-end access and BI reports generations processes completely support the client requirements.  we have well defined and structured approach to data warehouse testing  Reporting Efficiency  Dashboard Report Testing  Canned Report Testing • Data Extraction, Transformation & Cube Testing • Independently validate information upstream, downstream  Testing Artifacts: and within the ETL 1. Test Plan • Data Quality Checking 2. Test Cases 3. Test Execution • Data validation at different stages 4. Test results • Correctness and Completeness Test  Data security testing can be done • Aggregation Level Data check • Data Accuracy  To increase credibility of BI Reports • Non Functional Testing should be performed on Reports.
  • 19.
    Questions? 2835 Miami Village Drive Miamisburg, OH 45342 Eugene Breger Phone: 847-331-5554 Director, Sales Fax: 847-205-7219 ebreger@chicagobooth.edu