This document discusses customer intelligence and provides guidance on gathering information about customers. It introduces customer intelligence as gathering and analyzing customer data to build relationships and improve decision making. It then outlines techniques for understanding the customer, identifying their needs and priorities, organizing a solution, controlling scope, communicating findings, and addressing challenges like limited resources or time. The overall goal is to use customer intelligence to deliver high-quality, well-aligned solutions that satisfy customers.
Building Awareness Of The Business Case Is It A Rule Problem Or Is It Somet...lisaabe
This presentation was given at the CHIEF Fall Symposium 2012, on what the challenges and best practices are for innovation procurement in the health sector.
This presentation describes the technological trends developed to help charities and fund raising organizations overcome the current challenges. The presentation also describes how LINKDev charity solution introduces a competitive advantage to charities by helping them stay current with technological advances
Sales Hacker Conference San Francisco - Jason Lemkin - The 10 Key Revenue Mis...Sales Hacker
The 10 Key Revenue Mistakes I Made Getting to $100 Million Arr by Jason Lemkin
Sales Hacker Conference San Francisco - November 6, 2014
Visit SalesHacker.com for more sales hacks, tips, and tactics.
HCLT Whitepaper: Multi- Tenancy on Private CloudHCL Technologies
http://www.hcltech.com/engineering-rd-services/overview~ More on Engineering and R&D
Advances in cloud computing technology and changes in business models create major paradigm shifts in the way software applications are designed, built, and delivered to end users. The concept of multi-tenancy is one of the key and direct derivatives of cloud computing. Multi-tenancy is an architectural model that optimizes resource sharing. The applications will be deployed and delivered from a shared environment while providing sufficient levels of isolation to the tenants and Quality of Service (QoS) throughout the environment. Like any other paradigm shift, a cloud-based delivery (SaaS) model also comes with a new set of technical challenges.
This paper provides a technical overview on how to convert an application traditionally hosted on-premise to a multi-tenant environment and deliver through an SaaS model. This paper also covers the challenges and benefits of moving this to a cloud infrastructure.
Excerpts from the Paper
The advent of cloud computing boosted a new business model for delivering software, which is generally termed SaaS (Software as a Service). ISVs started realizing the necessity of transforming their traditional on-premise products to the new ―cloud business model. Multi-tenancy is the fundamental design approach that essentially improves the acceptability of SaaS applications. The idea of multi-tenancy, or many tenants sharing resources, is fundamental to cloud computing. Isolation and service assurance are the key elements to be addressed. Isolation ensures that the resources of existing tenants remain untouched, and the integrity of the applications, workloads, and data remain uncompromised when the service provider provisions new tenants. Each tenant may have access to different amounts of network, computing, and storage resources in the shared virtual environment. Tenants see only those resources allocated to them.
Building Awareness Of The Business Case Is It A Rule Problem Or Is It Somet...lisaabe
This presentation was given at the CHIEF Fall Symposium 2012, on what the challenges and best practices are for innovation procurement in the health sector.
This presentation describes the technological trends developed to help charities and fund raising organizations overcome the current challenges. The presentation also describes how LINKDev charity solution introduces a competitive advantage to charities by helping them stay current with technological advances
Sales Hacker Conference San Francisco - Jason Lemkin - The 10 Key Revenue Mis...Sales Hacker
The 10 Key Revenue Mistakes I Made Getting to $100 Million Arr by Jason Lemkin
Sales Hacker Conference San Francisco - November 6, 2014
Visit SalesHacker.com for more sales hacks, tips, and tactics.
HCLT Whitepaper: Multi- Tenancy on Private CloudHCL Technologies
http://www.hcltech.com/engineering-rd-services/overview~ More on Engineering and R&D
Advances in cloud computing technology and changes in business models create major paradigm shifts in the way software applications are designed, built, and delivered to end users. The concept of multi-tenancy is one of the key and direct derivatives of cloud computing. Multi-tenancy is an architectural model that optimizes resource sharing. The applications will be deployed and delivered from a shared environment while providing sufficient levels of isolation to the tenants and Quality of Service (QoS) throughout the environment. Like any other paradigm shift, a cloud-based delivery (SaaS) model also comes with a new set of technical challenges.
This paper provides a technical overview on how to convert an application traditionally hosted on-premise to a multi-tenant environment and deliver through an SaaS model. This paper also covers the challenges and benefits of moving this to a cloud infrastructure.
Excerpts from the Paper
The advent of cloud computing boosted a new business model for delivering software, which is generally termed SaaS (Software as a Service). ISVs started realizing the necessity of transforming their traditional on-premise products to the new ―cloud business model. Multi-tenancy is the fundamental design approach that essentially improves the acceptability of SaaS applications. The idea of multi-tenancy, or many tenants sharing resources, is fundamental to cloud computing. Isolation and service assurance are the key elements to be addressed. Isolation ensures that the resources of existing tenants remain untouched, and the integrity of the applications, workloads, and data remain uncompromised when the service provider provisions new tenants. Each tenant may have access to different amounts of network, computing, and storage resources in the shared virtual environment. Tenants see only those resources allocated to them.
How our product, the HERE Places RESTful API, ripened over time and how our understanding of quality changed over time.
As every distinguished wine is the result of a long refining and ripening process, every software product is subject to a similar evolution, too. Of course along the journey of a product, the understanding of “Quality” is subject to major changes as well.
Lets join the 3-year journey of a software product through its various stages, from planning, seeding to its first wine tasting (that is, the beta offer), to selling the first bottles (that is, the service is used by other internal products), finally to its market readiness (that is, becoming a commercial B2B offer with SLAs).
The product under test is the Places RESTful API (places.demo.api.here.com), which delivers data for Places that are shown in various products, for instance for Nokia’s HERE.com maps.
We concentrate on three different aspects and how they change over time:
* the understanding of what quality means,
* the test strategy, and last but not least
* how to deal with the intrinsic complexity.
We are going to explore the post production deployment part of our process: How we ensure the high availability of this complex service, as well as which test techniques, feedback mechanisms and in particular which visualizations (monitoring 2.0) we leverage for this purpose.
Presented a the Agile Testing Days 2013.
Structure 2014 - The future of cloud computing survey resultsGigaom
Presentation from Gigaom's Structure 2014 conference, June 21-22 in San Francisco
The future of cloud computing survey results
#gigaomlive
More at http://events.gigaom.com/structure-2014/
SITB15 - Qu'est qu'une Data Driven Company à l'heure de la digitalisation ?cyrilpicat
Session jouée au Salon Swiss IT Business le 22 avril 2015
Digitalisation, Big Data, data-driven company : trois buzz words omniprésents dans les stratégies informatiques aujourd'hui, et qui semblent intimement liés. Alors, qu'est qu'une "data driven company" ? Est-ce une entreprise poussant à l'extrême l'utilisation de Big Data afin de se digitaliser ?
Pas seulement... une "data driven company" est une entreprise qui cherche continuellement à améliorer l’ensemble des processus de l’entreprise par l’utilisation qualitative et quantitative de données, tout le temps, partout et sur tout.
Ce sujet nous touche dans notre quotidien, que ce soit au niveau technologique, des processus, de l'organisation, et surtout de la culture, et a des conséquences qui transforment tous les métiers.
Cette session reviendra sur les éléments structurants qui distinguent une data-driven company et détaillera en quoi cette culture peut être un accélérateur de votre stratégie de transformation digitale.
APIs have become ubiquitous and they have profoundly changed the way we connect to the world. They have opened the doors to enterprise back-end infrastructure and made it possible for developers to build innovative mobile applications. But this IT revolution comes with its share of challenges. “If we build it they will come” is no longer an effective API launch strategy. AnyPresence and WIP Factory are joining forces to share valuable best practices on improving API adoption.
Education and Training for The Future WorkforceWISE
Are graduates happy with their career options? What skill do they need to be better prepared for future jobs? Is the future of degrees only in the hand of universities?
The internet will not scale to support >7Bn people and >50Bn things on line, but Clouds and Networks Without Infrastructure will, and they are neither singular nor static. Clouds are entirely dynamic and multi-modal with; public, private, personal, open, closed, government and commercial clouds that are fixed, mobile, long and short lived, permanent and transitory. In addition the new degrees of freedom that Clouds afford makes them inherently more secure and resilient than any network medium we have created before. But, not all clouds are equal, and neither is all data!
The era of IT Departments providing centralised networking and security is drawing to a rapid close in the same way that sitting in front of a PC in an office all day is becoming unworkable. So, it is time to rethink what has to change in order to adapt to rapidly growing BYOD (Bring Your Own Device) and BMOB (Be My Own Boss) cultures. At the same time, ecological, social, commercial and technology demands are pushing toward more and smaller devices, the tagging and tracking of everything, whilst using less material and energy. This all demands more wireless and new modes of networking demanding more optical fibre especially in the last mile where Point to Point systems will replace the outmoded BPON and GPON technologies of the past. In this symmetric wide bandwidth future there is no place or part to plat by the old copper local loop technologies, and the mobile operators @ 3,4,5G will be further relegated to transporting < 1% of the total traffic of the future connected world. New species of WiFi and BlueTooth will emerge to dominate mobile connectivity and transport with the short range hops to a vastly increased number of fibre fed hot spots in room, on floor, in building, and on campus.
Social media is one of those incredibly amorphous things right now that many people are trying to explain. I myself have struggled with the best way to represent what I do and how I do it, without getting to heavy into the details. I like to analogize it in this way, "People know that they need to change their oil every 3,000 miles, they don't necessarily need to know why or how it is done."
Social media is something that companies know they need to do, they just might not know why or how it it all works. I hope this slideshow helps to clarify quickly why social media is important and how I do it.
Please let me know what you think by leaving me comments below.
Lavoro primo classificato al contest "Bassano nel Cuore".
Il presente progetto è frutto di un’ idea basata su uno dei posti più suggestivi e storici di Bassano del Grappa: Il ponte degli Alpini. Il Logotipo è ispirato quindi ad una visione prospettica del Ponte, il quale simbolizza e racchiude la storia, la cultura e l’arte di Bassano.
I quattro pilastri si prestano egregiamente al tipo di realizzazione grafica e sistema di segnaletica pensato in partenza e i quattro colori corporativi sono desunti da una elaborazione del giallo e del rosso ovvero i colori dello stemma di Bassano del Grappa. La decisione quindi di riflettere i luoghi e le attività nei quattro colori elaborati, utilizzando un sistema iconografico realizzato per identificare gli stessi.
For a public API, adoption is key. Finding the right developers can be resource-intensive. Few companies can afford to blanket the web and every conference in advertising. Even if you could, the results might not be nearly as good as the time-tested methods covered in this presentation. From grassroots to traditional, to be successful most providers will likely want to take multiple approaches to growing their APIs. A community approach can pay dividends if you have the resources. Yet some may take a sales- or partnership-based approach. Almost everyone should be creating the right kind of content that speaks to developers. And the open source approach is highly scalable when done authentically.
Key note at Big Data Insight Forum - using Big Data to drive innovation across the enterprise. A different look at big data and how your organisation can drive real value now.
Ken Fulmer's visit to IIBA Canberra Branch
October 2018
Covering both Soft and Hard/Technical skills for a BA
Hard Skills:
1 - Understand Strategic Imperatives
2 - Customer Experience
3 - Business Process
4 - Embrace Agility
5 - Continuous Stakeholder Collaboration
6 - DATA – Evidence Based Decisions
7 - Understand Technology
Soft Skills
S1 - Infuse Customer Empathy
S2 - Envision the Outcome
S3 - Own the product and the outcome
S4 - Value
S5 –Enable Smart Decisions
S6 – LEARN Continuously
S7 – Change & Engagement
How our product, the HERE Places RESTful API, ripened over time and how our understanding of quality changed over time.
As every distinguished wine is the result of a long refining and ripening process, every software product is subject to a similar evolution, too. Of course along the journey of a product, the understanding of “Quality” is subject to major changes as well.
Lets join the 3-year journey of a software product through its various stages, from planning, seeding to its first wine tasting (that is, the beta offer), to selling the first bottles (that is, the service is used by other internal products), finally to its market readiness (that is, becoming a commercial B2B offer with SLAs).
The product under test is the Places RESTful API (places.demo.api.here.com), which delivers data for Places that are shown in various products, for instance for Nokia’s HERE.com maps.
We concentrate on three different aspects and how they change over time:
* the understanding of what quality means,
* the test strategy, and last but not least
* how to deal with the intrinsic complexity.
We are going to explore the post production deployment part of our process: How we ensure the high availability of this complex service, as well as which test techniques, feedback mechanisms and in particular which visualizations (monitoring 2.0) we leverage for this purpose.
Presented a the Agile Testing Days 2013.
Structure 2014 - The future of cloud computing survey resultsGigaom
Presentation from Gigaom's Structure 2014 conference, June 21-22 in San Francisco
The future of cloud computing survey results
#gigaomlive
More at http://events.gigaom.com/structure-2014/
SITB15 - Qu'est qu'une Data Driven Company à l'heure de la digitalisation ?cyrilpicat
Session jouée au Salon Swiss IT Business le 22 avril 2015
Digitalisation, Big Data, data-driven company : trois buzz words omniprésents dans les stratégies informatiques aujourd'hui, et qui semblent intimement liés. Alors, qu'est qu'une "data driven company" ? Est-ce une entreprise poussant à l'extrême l'utilisation de Big Data afin de se digitaliser ?
Pas seulement... une "data driven company" est une entreprise qui cherche continuellement à améliorer l’ensemble des processus de l’entreprise par l’utilisation qualitative et quantitative de données, tout le temps, partout et sur tout.
Ce sujet nous touche dans notre quotidien, que ce soit au niveau technologique, des processus, de l'organisation, et surtout de la culture, et a des conséquences qui transforment tous les métiers.
Cette session reviendra sur les éléments structurants qui distinguent une data-driven company et détaillera en quoi cette culture peut être un accélérateur de votre stratégie de transformation digitale.
APIs have become ubiquitous and they have profoundly changed the way we connect to the world. They have opened the doors to enterprise back-end infrastructure and made it possible for developers to build innovative mobile applications. But this IT revolution comes with its share of challenges. “If we build it they will come” is no longer an effective API launch strategy. AnyPresence and WIP Factory are joining forces to share valuable best practices on improving API adoption.
Education and Training for The Future WorkforceWISE
Are graduates happy with their career options? What skill do they need to be better prepared for future jobs? Is the future of degrees only in the hand of universities?
The internet will not scale to support >7Bn people and >50Bn things on line, but Clouds and Networks Without Infrastructure will, and they are neither singular nor static. Clouds are entirely dynamic and multi-modal with; public, private, personal, open, closed, government and commercial clouds that are fixed, mobile, long and short lived, permanent and transitory. In addition the new degrees of freedom that Clouds afford makes them inherently more secure and resilient than any network medium we have created before. But, not all clouds are equal, and neither is all data!
The era of IT Departments providing centralised networking and security is drawing to a rapid close in the same way that sitting in front of a PC in an office all day is becoming unworkable. So, it is time to rethink what has to change in order to adapt to rapidly growing BYOD (Bring Your Own Device) and BMOB (Be My Own Boss) cultures. At the same time, ecological, social, commercial and technology demands are pushing toward more and smaller devices, the tagging and tracking of everything, whilst using less material and energy. This all demands more wireless and new modes of networking demanding more optical fibre especially in the last mile where Point to Point systems will replace the outmoded BPON and GPON technologies of the past. In this symmetric wide bandwidth future there is no place or part to plat by the old copper local loop technologies, and the mobile operators @ 3,4,5G will be further relegated to transporting < 1% of the total traffic of the future connected world. New species of WiFi and BlueTooth will emerge to dominate mobile connectivity and transport with the short range hops to a vastly increased number of fibre fed hot spots in room, on floor, in building, and on campus.
Social media is one of those incredibly amorphous things right now that many people are trying to explain. I myself have struggled with the best way to represent what I do and how I do it, without getting to heavy into the details. I like to analogize it in this way, "People know that they need to change their oil every 3,000 miles, they don't necessarily need to know why or how it is done."
Social media is something that companies know they need to do, they just might not know why or how it it all works. I hope this slideshow helps to clarify quickly why social media is important and how I do it.
Please let me know what you think by leaving me comments below.
Lavoro primo classificato al contest "Bassano nel Cuore".
Il presente progetto è frutto di un’ idea basata su uno dei posti più suggestivi e storici di Bassano del Grappa: Il ponte degli Alpini. Il Logotipo è ispirato quindi ad una visione prospettica del Ponte, il quale simbolizza e racchiude la storia, la cultura e l’arte di Bassano.
I quattro pilastri si prestano egregiamente al tipo di realizzazione grafica e sistema di segnaletica pensato in partenza e i quattro colori corporativi sono desunti da una elaborazione del giallo e del rosso ovvero i colori dello stemma di Bassano del Grappa. La decisione quindi di riflettere i luoghi e le attività nei quattro colori elaborati, utilizzando un sistema iconografico realizzato per identificare gli stessi.
For a public API, adoption is key. Finding the right developers can be resource-intensive. Few companies can afford to blanket the web and every conference in advertising. Even if you could, the results might not be nearly as good as the time-tested methods covered in this presentation. From grassroots to traditional, to be successful most providers will likely want to take multiple approaches to growing their APIs. A community approach can pay dividends if you have the resources. Yet some may take a sales- or partnership-based approach. Almost everyone should be creating the right kind of content that speaks to developers. And the open source approach is highly scalable when done authentically.
Key note at Big Data Insight Forum - using Big Data to drive innovation across the enterprise. A different look at big data and how your organisation can drive real value now.
Ken Fulmer's visit to IIBA Canberra Branch
October 2018
Covering both Soft and Hard/Technical skills for a BA
Hard Skills:
1 - Understand Strategic Imperatives
2 - Customer Experience
3 - Business Process
4 - Embrace Agility
5 - Continuous Stakeholder Collaboration
6 - DATA – Evidence Based Decisions
7 - Understand Technology
Soft Skills
S1 - Infuse Customer Empathy
S2 - Envision the Outcome
S3 - Own the product and the outcome
S4 - Value
S5 –Enable Smart Decisions
S6 – LEARN Continuously
S7 – Change & Engagement
Minder why invest in a customer innovation presentationInnovation Minder
The explanation, about why to invest in a customer innovation management platform is explained in this video, where we show that crowdsourcing tools are the solution for companies to innovate with their customers. And that the investment in this kind of platform is worth it, compared to the engaged cost and risks!!!
Why to invest in Customer Innovation Management platforms? http://t.co/chGddXGJ & http://t.co/DCAdmO8Y
Presenter: Mukund Seshadri
How do you prioritize features? Do you come up with a new framework every time? Gut feel? This session will provide an overview of 20 well known feature prioritization frameworks and discuss which one is most appropriate for your situation.
"A software engineer turned Technical Product Manager. I work at Schneider Electric helping ensure Life is On across the world.
Life is too short to build products that people don't want."
User Centred Design From An Organisational Perspective by Dr Jianzhong Lu and...Different
This presentation was made at the Human Centred Design revolution workshop organised by Different Solutions. It is a case study on our client, BHP Billiton and using a HCD approach for the redesign of their global intranet. It outlines the challenges an organisation faces when adopting a UCD approach, corporate governance and determining measures of success.
Intro to Product Management and Business Model Canvas (BMC)Mulyadi Oey
A set of slides that I had used to describe what Product Management in general is and how to utilize Business Model Canvas (BMC) to help organizations / startups in finding their product-market fit.
A product development usually starts out with making educated guesses and assumptions of what you think the customer segment wants. However, you are not the customer. It is vital you test the hypotheses in the market. Only validation will ensure a robust foundation of the NPD before going into the design and build phase.
Architects and Designers do understand the principles of design. While delving on Requirements without paying heed to the needs to identify latent needs is a challenge
Communications Challenges in the Decking ChannelIdle Tools Corp
Presntation on the challenges that face the decking distribution channel and the building industry distribution channel in general. Focuses both on business and marketing communications and the affect of rapidly changing communication modes.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Securing your Kubernetes cluster_ a step-by-step guide to success !
Client Intelligence
1. Customer
Intelligence
Mohamed Shaaban| Systems Analyst
June 2011| mohamed.shaaban@mail.link.net
w w w. l i n kd e v. c o m
w w w. l i n kd e v. c o m
2. Test!
• What do you want to know about your
customer?
• What do you do to find information?
• Is it about impressing people? Or there’re
other incentives?
• How would you communicate to the customer
what you’ve known about them?
w w w. l i n kd e v. c o m
3. I. Introducing Customer Intelligence (CI)
Concept
“the process of gathering and analyzing information regarding
customers; their details and their activities, in order to build
deeper and more effective customer relationships and improve
strategic decision making” Source: Wikipedia
Tools: Speech Analytics, Click Tracking, and others
CI and Analysis
“a set of research techniques that help analysts investigate the
current state of their customer business, market trends, and
technology capabilities, so that they could give a context to future
requirements elicitation” Source: Me
Tools: Benchmarking, Document Analysis, and others
w w w. l i n kd e v. c o m
4. I. CI Dynamics
• KNOW
– Your Customer
• Check About us, FAQs sections
• Goals and desired outcomes of the project
• Align with their goals
• Prioritize features accordingly
– Get familiar with terminologies and abbreviations
– Find history of similar projects/portfolios/vendors
– Your customer’s customer
• Achieve better usability
• Demonstrate ownership
w w w. l i n kd e v. c o m
5. I. CI Dynamics
• IDENTIFY
– Metrics and KPIs: to support benefit management
and reporting
– Solution Approach: the general approach taken to
delivery of new solutions required by the business
– Assumptions and Constraints
– Priorities: time–based, business need, user group
needs… etc
– Risks: to assess potential risks that may impact the
solution, and the associated costs, early enough
– Best source(s) of requirements
w w w. l i n kd e v. c o m
6. I. CI Dynamics
• ORGANIZE
– Solution: Functional Decomposition
• Make the best out of stakeholders experience and time
– Come up with Accurate Plans Based on:
• Prioritized modules
• Involvement of the right stakeholders
• Well-defined scope
w w w. l i n kd e v. c o m
7. I. CI Dynamics
• CONTROL
– Scope
• By handling potential creeps proactively
– System Integration
– Reports
– Data Migration
– Others
– Users Buy-in
• You’re not ‘selling’, you’re consulting
w w w. l i n kd e v. c o m
8. I. CI Dynamics
• WIN
– Customer Satisfaction (and Involvement)
• Strategic alliance
– High-Quality Requirements – SMART
– Generate Leads!
• Advise on new, yet relevant, features
• Further solutions
• Be careful: Scope must be considered
w w w. l i n kd e v. c o m
9. I. CI Dynamics
• TECHNIQUES
– Study
• Customer
• Technology e.g. SP, DNN, MS Commerce, RMS
• Business/Market
• Existing solutions: snapshots. documentation. log files.
satisfaction surveys. support reports
– Benchmarking
• Against industry standards. Example: Telco, Airlines, BPM
• Against competitor’s advantages
– Brainstorming – capture a 360 view of the solution
– Invent!
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10. I. CI Dynamics
• COMMUNICATE
– Findings come in the form of perceptions that are
to be validated
– Come in the form of suggestions, not instructions
– Uphold high professional standards
• Example: mentioning pitfalls
– Exhibit neatness and accuracy in presenting data
• Example: which competitor does what, when, and how
– Consider intellectual property rights
• Example: considering the fire back of your skills
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11. I. CI Dynamics
• CHALLENGE
– Lack of Resources
• Usually about customer, not business
• Insist on a good presales handover session
• Study similar customers (within the same location/domain)
– Lack of Time
• First Things First
1. Solution and technology
2. Customer
3. Business
4. Market
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