Kate O'Neill taught a well-organized business communication class that was observed by Dr. Richard Mapstone. Kate prepared the classroom in advance and outlined the class objectives. She reviewed previous work and engaged students in a discussion to relate the current lesson to the overall course context. Kate introduced new concepts around culture and communication noise, illustrating them with examples. She used her own doctoral research to further explain areas. Kate demonstrated enthusiasm for the subject that kept students engaged and the class lively and enjoyable.