1. K. Kathleen O'Neill, Ph.D.
kateoneill222@gmail.com
+1.319.743.5856
Skype: kateinabudhabi
https://www.linkedin.com/in/kkathleenoneill
https://scholar.google.ae/citations?user=nef3Gc4AAAAJ&hl=en
https://www.researchgate.net/profile/K_Kathleen_ONeill
Academic Background
Ph.D. Antioch University, OH, USA, Leadership and Change [specialization Culture,
Communication & Leadership], 2011.
M.A. University of Alaska-Anchorage, AK, USA, Interdisciplinary Studies: TESL/TEFL
and Adult Education [specialization Curriculum & Instruction], 1998.
B.A. Indiana University-Bloomington, IN, USA, Spanish [minor English], 1991.
Awards & Honors [selected]
Nominee: 2015, "Top 100 GCC Women Leaders of Tomorrow", 19th Global Women Leaders
Conference, WOIBEX, Dubai, United Arab Emirates.
Winner: 2015 (inaugural), 2014-2015 Teaching Innovation Award. College of Business, Zayed
University, Abu Dhabi, United Arab Emirates.
Nominee: 2014, Best Woman in the Non-Profit Sector. Woman in Business Award, AmCham
Abu Dhabi [American Chamber of Commerce]. Abu Dhabi, United Arab Emirates.
Nominee: 2013-2014, Outstanding Faculty Award. Zayed University, Abu Dhabi, United Arab
Emirates.
Winner: 2012-2013, Provost's Research Fellowship ["Khaleeji Perspectives on Leader
Effectiveness"]. Office of the Provost, Zayed University, Abu Dhabi, United Arab Emirates.
Winner: 2008, Best College or University Teacher Project [Learning 2.0]. UAE Educational IT
Challenge, Higher Colleges of Technology, Abu Dhabi, United Arab Emirates.

2. Winner: 2006-2007, Faculty Member of the Year. Zayed University, Abu Dhabi, United Arab
Emirates.
Winner: 2001-2002; 2002-2003; 2004-2005; 2005-2006; 2007-2008; 2009-2010; 2010-2011
[2012-2016 ineligible], Exemplary Faculty Award, College of Business, Zayed University,
United Arab Emirates.
Leadership and Management Experience
Director, Master of Strategic Leadership program, Graduate Studies, Mount Mercy
University, Iowa, United States of America (July 2016-present)
Spearhead innovation in curriculum, assessment and evaluation, delivery models, and marketing
of foremost strategy-focused graduate program in the region for senior- and executive-level
leaders to ensure continued accreditation with HLC and accreditation eligibility with program-
specific agencies (e.g., ACBSP, IACBE)
Lead strategic planning process for Business graduate programs (MSL, MBA, MiM, DBA).
Conduct market analysis and environmental scan to project areas of program growth and
development; Write and present plans for increased efficiency and effectiveness in Graduate
School via collaboration and leveraging un-utilized synergies between existing program
resources; Design plan to ensure accreditation with HLC maintained and to attain accreditation
eligibility with discipline-specific accreditors; Initiate knowledge management system; Design
and propose rationalized organizational structure for graduate programs in Business and
Graduate school; Propose and champion expanded marketing opportunities in absence of
university Marketing Department; Propose faculty teaching and learning development program
to ensure use of best practices in Graduate and Accelerated Programs; Utilize data to inform
decision-making
Initiate, research, design, and lead implementation of new programs. Direct development of
Master in Management (MiM) program; Spearhead development of Doctor of Business
Administration (DBA) degree; Introduce and shepherd Graduate certificates in Business;
Manage introduction of Credit for Prior Learning program and competency-based degree model;
Propose MSL with Healthcare emphasis and MSL with Criminal Justice emphasis (MPA-style)
Manage review and revision of existing MSL and MBA programs to ensure program quality and
improvement. Conduct complete program reviews for MBA and MSL programs; Design
inaugural program-level assessment and evaluation plans for MSL and MBA; Create multi-year
assessment and evaluation cycle calendar for MSL and MBA to align with accreditor
requirements; Propose and oversee introduction of dual-delivery course and program framework;
Write program learning outcomes and program philosophy for MBA and MSL; Map MBA and
MLS curricula; Update MBA and MSL curricula to meet current needs and standards; Write

3. course learning outcomes for MSL and MBA, in collaboration with teaching faculty; Oversee
program-wide implementation of new learning management system (Brightspace) including
peer-teaching and instructional design support in the classroom, dual-delivery, and online
environments; Champion student support and success initiatives
Coordinate with, and support, Undergraduate Business programs. Collaborate with faculty to
design Leadership certificate program; Attend faculty meetings; Encourage cross-program
collaboration (i.e., teaching in Graduate programs, research); Cooperate to ensure alignment and
longitudinal matrixing between Graduate and Undergraduate curricula
Engage in service to university. Design and deliver inaugural development program for
professional and administrative staff, at request of HR Director; Coordinate with non-affiliated
Graduate program directors to offer extra-curricular events (i.e., New Year Ice Cream Social,
Interdisciplinary learning session); Participate in community outreach to support program,
Graduate School, and university goals
Manage and administer daily program operations. Recruit faculty and monitored faculty
performance; Review course, program, university, environmental, and marketing data;
Coordinate with Bookstore to ensure complete and timely availability of course materials;
Participate in Graduate School management (i.e., Directors' meetings, liaise with university
departments); Remain up-to-date on internal and external requirements and regulations;
Collaborate with affiliated university departments and leadership to ensure adherence with
internal and external requirements, regulations, and directives; Oversee program administrative
and support staff; Ensure clear and frequent communication with internal and external
stakeholders
Director, eMBA, MSIB, & MMIB programs, College of Business, Zayed University, Abu
Dhabi, United Arab Emirates (June 2013-January 2016)
Managed leading professional development program with 30+staff and revenue in excess of
AED6.5 million annually including selection of participants, review and updating of curriculum
with faculty and the business community to meet employer requirements, coordination and
performance management of 20+ faculty members, and budgetary accountability resulting in an
increase in program quality in order to provide work-ready leaders for government and industry
Oversaw strategic communication plan. Communicated with program applicants and participants
via face-to-face, telephone, and computer-mediated technologies to ensure understanding of
program requirements, policies, and procedures; Provided clear and professional feedback
utilizing contextually-appropriate communication channels; Safeguarded high-quality experience
for all program candidates beginning with the very top of the admissions funnel through program
completion; Provided friendly and culturally-appropriate advising; Increased awareness of
affiliated stakeholder groups (e.g., sponsoring employers, accrediting organizations, institutional
leadership, funding bodies) to ensure regulatory and financial support

4. Ensured quality of instructional delivery and learning outcomes meet professional accrediting
body (CAA, MSCHE, AACSB) standards. Collaborated with teaching faculty to monitor
performance of program participants; Resolved problems affecting delivery of courses in
accordance with regulations; Developed quality assurance framework within the College’s
overall framework, including validation and revalidation of courses, and student assessment;
Verified quality of learning and instruction utilizing a variety of tailor-made and commercially
available assessment and evaluation tools; Conducted face-to-face and video-mediated
interviews with program applicants to verify applicant communication skills and English-
language ability to successfully complete graduate-level academic study; Fostered inter-
disciplinary team work; Ensured staff are suitably qualified to work within their own area;
Conducted, wrote-up, and distributed program reviews; Updated program learning outcomes
(PLOs) and course learning outcomes (CLOs) while ensuring curricular matrix is vertically and
horizontally aligned with Undergraduate program and met requirements of accrediting bodies
(CAA, AACSB, MSCHE) and best practices in discipline areas
Implemented knowledge management program. Developed a comprehensive system to capture,
organize, share, and retain data and information sources; Developed monitoring and evaluation
framework for tracking and assessing progress and performance of programs; Created a
mechanism for capturing and documenting key successes and package them into knowledge
products such as newsletters for dissemination to internal and external stakeholders; Developed a
fully operational knowledge management system in which relevant information and knowledge
are systematically acquired, and continuously upgraded; Ensured internal and external
stakeholders had an up-to-date and easy-to-access database of comprehensive program data;
Created a systematic approach for guiding on-going analyses needed to address observed gaps
and for identifying opportunities for innovation and policymaking drawing on data and
information from evaluations, lessons learned, and best practices from within the country and
abroad; Oversaw capacity building and support for internal knowledge acquisition, management
and sharing; Ensured relevant communities of practice were developed and strengthened;
Supported development of staff, faculty, and key partners to ensure a pipeline of professional
expertise; Led and developed internal and external networks to foster collaboration and sharing
of information and ideas; Implemented course file system
Updated and expanded LMS and course delivery options. Researched best practices and future
trends in LMS, and e- and m-delivery; Consulted with internal and external stakeholders in
course design and delivery decisions; Made recommendations to senior administration
concerning purchase of software and renewal of contractors and licensing; Continued
development of knowledge and skills in traditional, e- and m-delivery; Trained and supported
faculty in knowledge and skills in traditional, e- and m-delivery including course design and
delivery; Transferred knowledge including practical skills, methods and techniques

5. Liaised with partner institutions. Explored and expanded institutional and program relationships
with external institutions, vendors, and governments; Wrote, negotiated, coordinated, and
oversee MOUs with current and future external partners; Oversaw course design, delivery, and
instructional quality of subcontract faculty
Managed multi-cultural work force. Ensured policies and procedures fairly represent culturally
diverse staff, faculty, and students; Provided ongoing development opportunities to enhance
stakeholder knowledge of culturally inclusive practices and responsibilities in implementing
culturally appropriate services; Included a cultural diversity component in all stakeholder
orientations; Integrated cultural diversity training into existing programs; Reviewed training and
assessment programs for cultural bias; Ensured faculty were trained in cultural awareness and
appropriate communication; Understood cultural influences on work values and practices and
address them in a culturally appropriate manner; Promoted collegial approach and developed
team spirit and team coherence; Managed contracts; Provided leadership as member of College
of Business Council (management team)
Initiated curricular and programmatic innovations to meet market demands that meet KPIs.
Ensured content and methods of delivery responded to student needs; Carried out independent
research and acted as principal investigator and project leader; Met or exceeded enrollment
targets pertaining to headcount and profile quality; Developed and communicated a clear vision
of unit’s strategic direction; Collaborated with faculty colleagues and university administration
to design and development curricula, and develop and deliver a range of programs of study
(sometimes for entirely new courses) at various levels; Encouraged development of innovative
approaches to course design and delivery; Led development of new and creative approaches to
respond to teaching and research challenges; Integrated data-driven management into strategic,
tactical, and operational decision-making; Introduced Graduate Teaching Assistant program
Coordinated with university administration to ensure adherence to university and government
regulations, policies, procedures, and legal requirements. Worked cross-functionally with faculty
and staff including Admissions, Registrar, Office of Graduate Studies, Facilities Management,
Human Resources, Marketing Communications, and Alumni Relations; Contributed to
management of quality, audit, and other external assessments; Participated in strategic decisions
at College-level regarding staff, student, and college-wide issues; Oversaw contracting and
performance of 15-20 faculty; Worked with personnel from sister programs to develop and
execute tactical recruitment, curriculum, and policy plans to support departmental, school-wide,
and institutional strategies; Led team and managed recruitment process of 25-40 participants for
2-4 cohorts annually including interviewing, evaluation of application materials, and participant
selection; Chaired committees and participated in College decision-making and governance;
Forecasted budgetary and resource needs; Troubleshot course and program issues; Ensured
appropriate risk management processes were operational; Represented College of Business on
Graduate Council; Served on University Graduate Studies Standing Committee

6. Liaised with business community. Developed corporate sponsorship outreach domestically and
internationally to create pipeline of sponsored candidates; Represented Zayed University at local
and international functions, activities and outreach events ensuring highest quality representation
and professionalism; Communicated effectively orally and in writing with culturally-diverse
stakeholders; Led bids for research, consultancy, and other additional funds; Led research and
collaborative partnerships with other educational institutions or other bodies; Participated in
complex and important negotiations both within the College and with external bodies; Prepared
and submitted proposals and applications to external bodies (e.g. for funding and accreditation
purposes); Provided advice to external bodies; Promoted work of the programs both nationally
and internationally
Administered day-to-day program operations. Created program schedules; Ordered program
materials; Managed storage and distribution of teaching resources; Ensured program and course
records up-to-date; Recruited faculty; Oversaw all aspects of faculty contract process; Ensured
timely and accurate payment to vendors, partner institutions, and contract faculty;
Communicated clearly and frequently with internal and external stakeholders using a variety of
media to ensure cross-cultural comprehension; Maintained positive relationships with internal
and external stakeholders; Ensured positive reputation of programs; Oversaw logistics; Oversaw
procurement; Made travel arrangements; Completed required documentation in accurate and
timely manner; Audited informational and marketing materials for accuracy; Analyzed
quantitative and qualitative metrics to assess achievement of KPIs
Acting Dean, College of Business, Zayed University, Abu Dhabi, United Arab Emirates
(2014, 2012, 2011, 2010: summers)
Oversaw day-to-day management of College operations and resources in absence of College
Dean and Associate Dean
Served as liaison between College and University departments (e.g., HR, Facilities) during move
to new campus. Oversaw logistics and procurement during move to new campus; Ensured key
College assets in-situ and available for start of semester; Provided status reports to College,
University divisions, and Senior Administration as requested.
Assisted with on-boarding of new, overseas hire faculty. Served as first point-of-contact between
recently arrived expatriate faculty and College; Provided material, knowledge, and emotional
support during re-location and orientation period
Addressed student complaints. Followed College and University guidelines, policies, and
procedures to ensure timely and fair adjudication of student problems and complaints; Liaised
with Student Services, Academic Advisors, and Registrar's Office as needed

7. Resolved faculty issues and problems
Complied with senior administration requests
Maintained availability as point of contact for internal and external inquiries
Program Director, Abu Dhabi Directorate of Police/Center for Outreach-Zayed University,
Abu Dhabi, United Arab Emirates (May 2007-August 2007)
Delivered custom-designed English language training course for Abu Dhabi Directorate of
Police
Conducted needs analysis and used qualitative and quantitative findings to design and implement
tailor-made English language training course for Abu Dhabi Directorate of Police traffic division
to improve staff ability to provide support, problem-solve, and interact successfully with internal
and external clients including public. Provided instructional feedback on oral and written work,
and verified quality of learning and instruction utilizing a variety of tailor-made and
commercially available assessment and evaluation tools; Monitored performance of 50 program
participants
Administer day-to-day program operations. Wrote budget and forecasted resource needs;
Procured program materials; Oversaw logistics and operations
Curriculum Supervisor, Summer English Challenge Camp - Abu Dhabi Educational
Zone/Ministry of Education/College of Education, Abu Dhabi, United Arab Emirates (May
2003-July 2006) Summer position
Led creation, development and maintenance of a positive, coordinated educational program
designed to meet English for Academic Purposes (EAP) needs of Emirati secondary school
students in anticipation of university study
Supervised 20+ teaching faculty instructing 200+students. Conducted faculty and staff training
and professional development; Managed multi-cultural work force; Engaged in continuous
improvement efforts by integrating feedback from staff, parent, student, and community
members regarding curriculum, instruction, materials, delivery, and evaluation; Guided program
team through development, implementation, and evaluation of curriculum, materials, and
instruction; Analyzed data and employed data-driven decision-making
Completed administrative tasks ensuring on-time completion and accuracy of student, staff, and
program documentation. Oversaw staffing and materials procurement; Oversaw logistics;
Managed contracts; Wrote budgets

8. Assessment Supervisor, English Language Center - Zayed University, Abu Dhabi, United
Arab Emirates (January 2003-August 2004)
Supervised classroom assessment and curricular evaluation of 100+ teaching staff, 800+
student, high-stakes, university English for Academic Purposes program located on Dubai and
Abu Dhabi campuses
Oversaw development and implementation of new English for Academic Purposes program
(curriculum, materials, evaluation) to meet College, employer, and community needs. Oversaw
standardization, validity and reliability of assessment tools and adoption of benchmarks and
KPIs while monitoring phase-out of 2001-2003 English for Academic Purposes program;
Initiated Equivalency Examination resulting in reduction of waste of program resources,
efficiencies in resources allocated, and faster student progress through University pipeline;
Managed Progress Tests, End-of-Course exams, Placement Tests, TOEFL exam, External
Proficiency exams, and Level 8 Equivalency Exams including; Participated in faculty
recruitment and interviews; Updated program communication strategies including production
and editing of assessment handbook with faculty and student versions and launching of online
computer-mediated communication with internal and external stakeholders; Created assessment
data archive -- paper and electronic -- including catalog of past assessment materials; Analyzed
data and employed data-driven decision-making; Coordinated with university administration to
ensure adherence to university and government regulations, policies, procedures, and legal
requirements
Resolved student appeals. Investigated program irregularities and took appropriate measures
ensuing confidentiality and adherence to university and government regulations, policies,
procedures, and legal requirements
Mediated conflict issues between faculty members. Managed multi-cultural work force
Managed daily operations. Completed administrative tasks ensuring on-time completion and
accuracy of student, staff, and program documentation; Oversaw staffing and materials
procurement; Oversaw logistics; Managed contracts; Wrote budgets and forecasted resource
needs
Coordinator and Program Developer, Self-paced Learning Lab - Seminar
Department/English Language Center - Zayed University, Abu Dhabi, United Arab
Emirates (June 2002-August 2002)
Designed, supervised, and delivered first Zayed University summer school program for
academically at-risk students

9. Designed, created, and implemented student-specific individualized learning plans for 23 multi-
level participants across 14 areas of study. Achieved 90+% pass rate at end of 5-week program
allowing students to continue academic studies at Zayed University; Monitored performance of
program participants; Created instructional materials; Provided friendly and culturally-
appropriate academic advising; Planned, prepared and delivered classroom instruction; Verified
quality of learning and instruction utilizing a variety of tailor-made and commercially available
assessment and evaluation tools
Oversaw program administration and operations. Wrote budget and forecasted resource needs;
Ensured adherence to university and government regulations, policies, procedures, and legal
requirements; Completed administrative tasks, such as keeping student registers and attendance
records; Worked cross-functionally with operational staff; Oversaw materials procurement;
Analyzed data and employed data-driven decision-making; Oversaw logistics; Coordinated with
university administration to ensure adherence to university and government regulations, policies,
procedures, and legal requirements
Program Designer and Coordinator, Arabic-English Bilingual Communication program,
College of Business, Zayed University , United Arab Emirates (August 2001-September
2008)
Designed, implemented, and managed region's first Arabic-English bilingual Business
Communication program then led university-wide, field-specific expansion via multi-campus,
cross-disciplinary faculty team to become university's Communication Across the Curriculum
(CxC) program and 'Language' learning outcome, one of six learning outcomes required by
students to be graduated from the university
Designed program curriculum. Conducted environmental scan; Benchmarked international
standards; Wrote learning units; Created materials; Recruited and trained faculty; Conducted
program evaluation and made data-driven revisions
Led university-wide implementation of Communication Across the Curriculum (CxC). Advised
university colleges and departments on discipline-specific design and implementation; Chaired
university-wide Professional Communication Programs review: gathered data, supervised
research team, wrote report; Championed introduction of Developmental English courses; Gave
presentations and consulted internationally
Chaired cross-campus, multi-disciplinary faculty team developing Arabic and English 'Language'
learning outcome. Introduced pre- and post- university-wide student language benchmarking and
assessment
Academic Director, Shironishi Language Circle, Furukawa, Miyagi-ken, Japan (September
1998-March 2001)
Led recreational English language education program for primary school aged children

10. Conducted environmental scan.
Oversaw academic delivery. Led needs analysis; Wrote curriculum; Created materials; Recruited
and hired teaching staff; Supervised teaching staff; Gathered satisfaction data
Advisor, English Language Pedagogy/ALT, Ministry of Education/JET Programme,
Sendai, Japan (July 1998-July 2001)
Provided in-house and externally-located, individualized and group professional development to
Japanese and expatriate teachers of English
Assisted with materials and instructional delivery re-design integrating current methods and
research findings. Delivered direct classroom instruction to Japanese secondary students;
Engaged in culturally-appropriate professional practices and social behavior
Participated in social and community activities to promote cross-cultural understanding and
social justice
Designed and provided professional development initiatives for Japanese and expatriate
educators
Coordinator, Credit for Prior Learning Program, University of Alaska, Anchorage, United
States of America (September 1996-June 1998)
Administrated program to assist seasoned professionals to convert experience into academic
credit to aid expedited completion of Bachelor degree programs
Implemented strategic communication plan. Marketed program to internal and external
audiences; Conducted industry specific research; Delivered recruitment seminars;
Communicated with program applicants via face-to-face, telephone, and computer-mediated
technologies to ensure understanding of program requirements, policies, and procedures;
Increased awareness of affiliated stakeholder groups (e.g., sponsoring employers, university
faculty, accrediting organizations, institutional leadership, funding bodies, government
departments) to ensure regulatory and financial support; Participated in informational interviews;
Collaborated with senior administrators to analyze program metrics, assess KPIs, and formulate
strategic communication and recruitment plan; Ensured positive reputation of programs;
Communicated effectively orally and in writing with culturally-diverse stakeholders
Mentored participants from recruitment through to graduation. Ensured program participants'
understanding of program requirements, policies, and procedures; Provided clear and
professional feedback utilizing contextually-appropriate communication channels; Safeguarded
high-quality experience for all program candidates beginning with the very top of the admissions

11. funnel through program completion; Provided friendly and culturally-appropriate academic and
career advising; Conducted in-depth interviews to determine applicant suitability for program
and participant needs; Created individualized education plans; Guided participant portfolio
writing; Provided academic advising; Investigated participant options and made
recommendations
Led Academic Review Taskforce. Audited policies and procedures to cultural mitigate bias;
Coordinated with university administration to ensure adherence to university and government
regulations, policies, procedures, and legal requirements; Ensured policies, procedures, and
operational activities met professional accrediting body standards; Collaborated with faculty to
monitor progress and performance of program participants; Resolved problems in accordance
with regulations; Used project management principles to develop quality assurance framework
within University's overall framework, including validation of assessment; Verified degree of
participant subject-specific mastery utilizing a variety of tailor-made and commercially available
assessment and evaluation tools; Fostered inter-disciplinary team work; Ensured qualified faculty
engaged in auditing; Recruited faculty volunteers to audit participant portfolios; Conducted and
wrote-up participant progress audits; Engaged in professional development to remain informed
of legal, research, and career updates in Adult Education and Assessment; Ensured program
records organized and up-to-date; Communicated clearly and frequently with internal and
external stakeholders using a variety of media to ensure cross-cultural comprehension;
Maintained positive relationships with internal and external stakeholders; Promoted collegial
approach and develop team spirit and team coherence; Worked cross-functionally with faculty
and staff including Admissions, Registrar, College Deans, Marketing Communications, and
Student Services; Representative to University Graduate Studies Standing Committee; Mediated
conflict issues between faculty and participants
Operations and Training Manager, JADES, S.A., Antigua, Guatemala (October 1992-May
1994)
Served executive function in multinational Central American jade quarrying firm with retail
outlets
Improved operational systems, processes and policies in support of organization’s mission –
specifically information flow and management, business processes, and organization planning.
Managed and increased effectiveness and efficiency of production room; Oversaw quality
control functions; Maintained customer satisfaction as per set targets; Ensured all departments
achieved agreed targets; Drove initiatives in management team and organization that contributed
to long-term operational excellence including initiative including creation of currency exchange
division; Ensured business operated to highest standards in line with mission statement and
values

12. Supervised and coached division managers
Inventory Controller, Seahawk Seafoods, Valdez, Alaska, USA (May 1992-September
1992)
Oversaw all aspects of product inventory management from vessel docking to production line
entry
Ensured efficient operations. Prepared materials and crew for inventory arrival; Minimized
overstocks and removal of obsolete / redundant materials; Managed control measures to ensure
mistakes, inaccuracies and discrepancies highlighted, addressed and resolved
Documented inventory. Developed the company’s inventory management strategy; Provided
routine management information on inventory performance; Prepared documentation
Assistant Manager, Ballard Farm, Vermont Youth Farm Corps (June 1991-August 1991)
Performed all operational activities required for maximum performance and profitability
including ensuring the health and safety of staff, herd, and clients
Ensured safety and welfare of crew, herd, and farm resources including feeding, injury
prevention and care, and equipment maintenance and storage
Performed daily tasks such as milking, plowing, bailing hay, gardening, moving herd, inventory
control, and completion of business and legal documents
Intern (Administration), United States Peace Corps/United States Department of State,
Jamaica (August-December 1990)
Served as 1 of 25 State Department-selected university student interns
Assisted with administrative tasks in Head Office including filing, report editing, information
gathering, and resource allocation for projects such as New Volunteer Training, RPCV
Orientation, and Mid-Assignment Meeting
Conducted site visits
Teaching Experience

13. Associate Professor of Strategic Leadership, Mount Mercy University, Iowa, USA (July
2016-present)
Provide classroom and online graduate instruction in Master of Strategic Leadership (MSL) and
Master of Business Administration (MBA) programs, conduct research, and participate in
service and administrative activities
 Change Management (BN 580)
Faculty Member, Zayed University, Abu Dhabi, United Arab Emirates (August 2001-
present)
Provided undergraduate and graduate instruction, conducted research, offered academic
advising, provided peer coaching, and participated in service and administrative activities that
supported College, University, and UAE government strategies and goals to enhance
employability and employment of Emiratis
College of Business (2001-2002; 2004-present)
 Introduction to Business (BUS 125)
 Business Communications (BUS 207)
 Business Writing Lab I (BUS 217)
 Business Writing Lab II (BUS 417)
 Introduction to Management (BUS309)
 Internship (BUS 499)
 Language in the Workplace (BUS 407)
 Leadership (BUS 401)
 Supervised Research (BUS 499)
 Organizational Behavior and Leadership (MSIB - BUS 663)
 Cross-cultural Management (MMIB - BUS669)
College of Communication (2013-present)
 Advanced Research (MACSPR - COM 551)
 Advanced Research Project II (MACSPR - COM 552)
 Internal Communications (MACSPR - COM 514)
University College/Colloquy/General Education (2004, 2006)
 Composition I (COL 140)
College of Family Sciences (2002)
 Supervised Research (FCS 499)

14. English Language Center/Academic Bridge Program (2001-2003)
 Career Success (Level 8/8)
 EAP Reading (Level 3/8)
 EAP Writing (Level 3/8)
 EAP Grammar (Level 3/8)
 EAP Reading (Level 4/8)
 EAP Listening (Level 4/8)
Collaborated with faculty colleagues and university administration to design and development
curricula, and develop and deliver a range of programs of study (sometimes for entirely new
courses) at various levels. Developed quality assurance framework within the College’s overall
framework, including validation and revalidation of courses, and student assessment;
Encouraged development of innovative approaches to course design and delivery and ensured
that teaching design and delivery comply with the quality and educational standards and
regulations; Led development of new and creative approaches in responding to teaching and
research challenges; Initiated new and original solutions to problems, and resolved problems
affecting delivery of courses in accordance with regulations; Contributed to College-wide
planning and strategic development, and departmental-level strategic planning; Developed and
communicated clear vision of unit’s strategic direction
Transferred knowledge including practical skills, methods and techniques. Challenged thinking,
fostered debate and developed ability of students to engage in critical discourse and rational
thinking; Set, marked, and assessed work and examinations and provided feedback to students;
Ensured content and methods of delivery responded to student needs
Led and coordinated research activity including determining relevant research objectives, and
preparing research proposals. Led bids for research, consultancy, and other additional funds;
Contributed to publications or disseminated research findings using other appropriate media;
Sought practical application of research findings; Made presentations at national and
international conferences and similar events; Carried out independent research and acted as
principal investigator and project leader; Acted as a referee and contributed to peer assessment;
Updated knowledge and understanding in field; Disseminated conceptual and complex ideas to a
wide variety of audiences using appropriate media and methods to promote understanding; Led
and developed internal and external networks to foster collaboration and share information and
ideas; Acted as a line manager, supervising work of others, for example in research teams,
projects, or as supervisor when required; Mentored junior faculty
Participated in complex and important negotiations both within the College and with external
bodies. Prepared and submitted proposals and applications to external bodies (e.g. for funding
and accreditation purposes); Chaired committees and participated in College decision-making

15. and governance; Promoted work of the department locally, nationally, and internationally;
Participated in strategic decisions regarding staff, student, and college-wide issues; Contributed
to management of quality, audit and other external assessments
Promoted a collegial approach and developed team spirit and team coherence. Fostered
interdisciplinary team work
Conducted research on intersection of leadership, culture, and communication in the professional
environment. Disseminated conceptual and complex ideas to a wide variety of audiences using
appropriate media and methods to promote understanding; Made presentations at national and
international conferences and similar events
Ongoing Research & Publications in Progress
 O'Neill, K. & France, T. (accepted - editing). "Collaborators not
Competitors: Cases of Expatriate and Host Country National
Cooperation".
 Incardona, J., O'Neill, K., Arin, K, & Garas, S. (R&R). " An Examination
of Test Mode on Achievement in an Introductory Accounting Course: A
UAE Study"
 O'Neill, K. & Arin, K. "Khaleeji Leadership". (Funded Research)
 O'Neill, K., Huang, V., & Albers, R. "Mobile Technology:
Facilitator of Student Self-Motivation in Project-based
Learning" (Funded Research)
 O'Neill, K. & Albers, R. "From Learning Places to
Learning Spaces: Communication Channel Preferences of
Business Communication Students at Zayed University"
(Funded Research)
 Boitano, A. & O'Neill, K."Caracteristicas de lideres y colaboratores"
(Characteristics of Leaders and Followers)
 O'Neill, K. & Hussain, T. "When East Clashes with West: Ethical
Challenges to Conducting Research in the UAE"
 O'Neill, K., Harold, B., & Yates, N. "Case Studies in Blackboard
Collaborate Use in Graduate Programs at Zayed University"
 Zeitzmann, H., O'Neill, K., Arin, K., & Timurcin, D. "Peeking over your
fence. Why do entrepreneurs seek ideas from international markets? Evidence from
Turkey".
 O'Neill, K.. "The Other ‘Otherness’: Expatriate Leaders as Tokens of
Status".

16. Selected Publications
 El-Temtamy, O., O'Neill, K., & Midraj, S. (2016). Undergraduate
employability training and employment: A UAE study. Higher Education,
Skills and Work-based Learning.
 O'Neill, K., Hodgson, S., & Al Mazrouei, M. (2015). Employee
Engagement and Internal Communication: A United Arab Emirates Study,
Middle-East Journal of Business, 10(4).
 O'Neill, K. (2015). Capturing Everyday Leadership - Everywhere,
Anywhere, In C. Gitaski and T. Waller (Eds.), Recipes for the Wireless
Classroom: Mobile Learning Activities. Dubai: TESOL Arabia.
 Rashedi, N., Al Shamsi, A., Rashed, M., Sinczak, T., Hodgson, S., &
O’Neill, K. (2015). Social Marketing, Education and the Female
Workforce: A Comparison of United Arab Emirates and Kingdom of
Saudi Arabia. Middle East Journal of Business, 10 (1), 39-49.
 O’Neill, K. (2011). Antioch University, United States of America.
Communication Channels Utilized by Emirati Females to Enact
Leadership
 Munley, A., Couto, R., & O'Neill, K. (2010). Leadership
Cultures, Political and Civic Leadership
 O'Neill, K. (2009). Leadership and Discourse at Work: Interactions of
Humor, Gender, and Workplace Culture. Discourse Studies
 O'Neill, K. & Buckingham, J. (2008). The use of ICT in the education of
pre-service business professionals, In P. Davidson, J. Shewell and W.J.
Moore (Eds.), Educational Technology in the Arabian Gulf: Theory,
Research and Pedagogy. Dubai: TESOL Arabia
 O'Neill, K. (2009). Leadership and Discourse at Work: Interactions of
Humor, Gender, and Workplace Culture. Discourse Studies
 O'Neill, K. (2007). Teaching with wikis and blogs. The Blend, 1 (3), 1
Selected Presentations
 O'Neill, K. (2015). Leadership Communication: Perspectives from
Emirati Women. International Leadership Association Annual Conference,
Barcelona, Spain.
 O'Neill, K. (2015). No More Stereotypes: Leadership Today in the
Arabian Gulf. International Leadership Association Annual Conference,
Barcelona, Spain.
 O'Neill, K. (2015). Leaders Listen. Qeyadi Leblady Leadership Program.
Zayed University, Abu Dhabi, United Arab Emirates.
 Roberts, D., Al-Kuwari, F., & O'Neill, K. (2011). The Effective Leader: A
Qatari Perspective. International Leadership Association Annual
Conference, London, Great Britain

17.  O'Neill, K. (2011). The 'Effective' Leader: A Khaleeji Perspective. The
INSEAD Abu Dhabi Academic Socio-Economic Research Conference,
Abu Dhabi, United Arab Emirates
 O'Neill, K., Hippensteele, S., Menck, C., Couto, R., & Booysen, L.
(2010). Leadership and Culture. International Leadership Association
Annual Conference, Boston, Massachusetts, USA
 O'Neill, K. (2009). Globalized Networked Learning Environments:
Transforming Education to Develop Global Leaders. International
Leadership Association Annual Conference, Prague, Czech Republic
 O'Neill, K. (2006). The Essence of Effective Leadership: Micro-messages.
Women as Global Leaders, Abu Dhabi, United Arab Emirates
 O'Neill, K. (2006). Communication for Business Leaders. Women and the
Business World, Abu Dhabi, United Arab Emirates
Communication, Leadership, and Culture Consultant; Researcher and Professional Writer
(1998-2016)
Provided customized consultancy and advisory services on a range of subject matter, including
communication, leadership, and cross-cultural management strategy. Clients came from the
public and private sector: Critical National Infrastructure Authority (UAE), Cleveland Clinic
(USA-UAE), Ministry of Education (Japan), TrueEvolution (UAE), Emirates Foundation (UAE),
Oliver Wyman (Worldwide), Ferrari World (UAE), Ventures Middle East (UAE), American
Chamber of Commerce-AmCham (USA-UAE), RasGas (Qatar), Mercer Leadership &
Organisation Performance (UK), Raytheon (Worldwide)
Coached executives on culturally-appropriate interpersonal communication. Analyzed
professional, socio-cultural, organizational, and political contexts to identify areas of strength,
threat, and opportunity in order to design, create, and implement tailor-made, client-specific
solutions including communication plans; Maintained client confidentiality; Taught in-house
seminars and make large-group presentations on cultural aspects of employee recruitment, on-
boarding, retention, and cross-cultural employee relationships
Supervised graduate theses
 Internal Communication Preferences in a Family Owned Multinational
Corporation. M.A. in Communication, Zayed University (2016)
 Employee Engagement and Internal Communication: A United Arab
Emirates Study. M.A. in Communication, Zayed University, United Arab
Emirates (2013)

18.  Communicating Engagement: Have the Rules Changed in Today’s
Globalized Workplace? MSc. in Business Management, University of
Glamorgan, Wales (2013)
 Evaluating Western Corporate Social Responsibility Descriptions and
Frameworks in an Islamic Context, MSc. in Business Management,
University of Glamorgan, Wales (2013)
 Starting Up a Business in Abu Dhabi – Human Resource Management
Challenges, MS in Global Human Resource Management, University of
Liverpool, England (2012)
Associate Faculty, Thunderbird Educator Network, Thunderbird School of Global
Management, Glendale, Arizona, United States of America (June 2012-December 2014)
Delivered research and professional expertise to a network of approximately 200 educators on
five continents with the capability and capacity to deliver dynamic global learning solutions to
government, NGO, and private sector organizations
The core of the Thunderbird Educator Network is its global array of distinguished full-time
faculty at Thunderbird School of Global Management and affiliated faculty members, industry
experts, coaches, and trainers from around the globe. These top-quality educators have
consistently been ranked among the best Executive Education faculty by Financial Times.[
http://www.thunderbird.edu/executive-education/educator-network]
Helped clients fix issues, or deliver strategic priorities, that they otherwise could not do by
themselves. Assisted with issues that can be solved by education on problems or strategies that
have complex global aspects
Offered a whole client experience where executive participants prepared well, learned new ideas,
made sense for their unique context, and embedded those new ideas in their work in ways that
created value for the organization. This in turn, created value and prosperity in the communities,
societies, and countries within which client companies operated
Faculty Member, University of Alaska, Anchorage, Alaska, United States of America
(January 1996-July 1998)
Provided undergraduate instruction, offered academic advising, and participated in service and
administrative activities that support College and University mission and vision
World Languages Department
 Spanish I (SPAN 101)
 Spanish II (SPAN 102)

19. English Department
 ESL Life Skills (ALC 003)
 Oral Fluency (ESL 103)
 Vocabulary Enhancement I (ESL 108)
 Vocabulary Enhancement II (ESL 109)
Developmental Education Department
 Grammar Fundamentals (ENGL 067)
 ESL Reading (ESL 094D)
 Speaking & Listening (ESL 094B)
Classroom Teacher (Pre-Kindergarten), Congregation Beth Shalom, Anchorage, Alaska,
USA (September 1994-January 1996)
Anchorage School District-approved education program focusing on social-emotional learning,
communication and language, gross and fine physical activity, and cognitive development
Delivered individual and group academic instruction. Provided guidance in completing classroom
activities; Supported students to achieve academic and personal goals in preparation for entry to K-12
classroom environment (e.g., numeracy, literacy); Performed data collection for Administrative team
and to meet government regulation; Updated parents and Administrative team on student progress;
Coached students; Advocated for students as required; Ensured confidentiality; Provided utmost care
to children needing special attention; Handled tense and challenging situations affectionately and
effectively; Reported to appropriate authority issues and concerns; Remained informed of
conventional and modern educational methods; Remained approachable and friendly with all children
and school faculty and staff; Maintained open-mindedness; Exercised patience; Demonstrated
excellent communication skills; Possessed solid interpretational skills; Maintained flexibility,
adaptability, and sense of humor; Adhered to guidelines and worked towards objectives of school;
Attended and participated in required meetings; Engaged in collateral contact with therapists and other
members of student support teams a professional manner; Assisted Head Teacher in development of
individual student and class goals and objectives; Prepared and maintained appropriate learning
environment; Complied with rules and policies in regards to safety; Supervised teaching staff; Created
learning materials
Social skills training. Identified opportunities for students to learn to adapt to and face challenges of
environment while conscious of situations that required assistance; Maintained respectful
relationships; Modeled appropriate behavioral expectations; Coached students on necessary tools to
better cope in different social situations; Assisted development of awareness of self and of others;
Aided children to identify and manage emotions; Supported positive social interactions challenges;
Reinforced perspective-taking and social communication skills; Aided students to become more aware

20. of peers and environment and build social skills to equip students with right tools to adjust to social
situations as well as to develop and maintain friendships; Facilitated social integration; Supported
physical and occupational therapy development; Assisted to overcome fears and resistance of
everyday phenomena; Built self-confidence; Built self-direction; Encouraged basic developmentally
appropriate skills and practices
Classroom Teacher (Education), United States Peace Corps, Republic of Kiribati
(September 1991-March 1992)
Provided technical assistance and development opportunities to socio-economically under-
served communities
 Physical Education
 Biology
 History
Removed from post for personal security (Non-disciplinary discontinuance of service)
Volunteer & Service Activities [selected]
Member, UAE Relations Committee, AmCham-the American Chamber of Commerce in
Abu Dhabi, UAE (2013-2015)
Member, Women in Business Committee, AmCham-the American Chamber of Commerce
in Abu Dhabi, UAE (2013-2014)
Organizer/Moderator, Annual Roundtable Summit, AmCham-the American Chamber of
Commerce in Abu Dhabi, UAE (2011-2013)
Member, Association-Board Communications Committee, American Community School of
Abu Dhabi, UAE (2007-2011)
Volunteer, Zayed University, UAE (2001-2016)
 Member, Educational Technology Committee (2011-2015)
 Member, College of Business' Strategic Steering Committee/ College Council
(2009-2015)
 Developer & Organizer, Zayed University Leadership Programs (2006-2015)
 Organizer, Women as Global Leaders Conference (2005-2012)
 Chair, Accreditation/Assurance of Learning Committee, College of
Business/AACSB Accreditation (2005-2011)
 Steering Committee Member/Standard Chair, Middle States Commission for
Higher Education Accreditation (2005-2010)

21.  Chair, University-wide Language Development Taskforce (2004-2010)
 Chair, University-wide Student Affairs Committee (2003-2006)
 Facilitator, Athena Leadership Workshop Series (2002-2003)
 Advisor, English Language Educator Performance Tool, UAE Ministry of
Education (2001-2002)
Instructor, Miyagi-Australia Exchange Program, Japan (1999-2000)
Musician, Taiko Fire, Furukawa, Japan (1998-2000)
Coach, Anchorage Junior Nordic, Alaska, USA (1995-1998)
President (Pledge Class) & Member, Alpha Gamma Delta, Indiana University, USA (1988-
1991)
Interpreter & Host, Vermont Refugee Assistance, USA (1986-1987)
Coach (Track), Special Olympics, Vermont, USA (1986)
Founder & Organizer, Hands Across Vermont, USA (1986)