Claire Smith has over 20 years of experience in sales, customer service, administration and project coordination roles. She has a background in theatrical performance and holds qualifications including 5 GCSEs grade C or above. Her most recent role was as an SME Scotland Sales Project Coordinator for Severn Trent Services, where she coordinated the development and implementation of an SME proposition. Prior to this she worked in various administrative, customer service and sales roles for organizations including the Jewellery Quarter Development Trust and The Resort Group. She has a track record of exceeding sales targets and receiving promotions.

1. Claire J. Smith
Moseley, Birmingham. B14 7AT● 07980 130 797 ● ClaireJ.Smith@hotmail.co.uk
Personal Profile
I am a very well presented, confident and outgoing person who has channelled over twenty years of experience in office-
based, sales and customer-facingprofessional environments into the varied and demanding area of working in a Business
Improvement District.
Outsideof work I’m a Musical Theatre actress and havestarred in several productions atthe New Alexandra Theatre and I
won “Best Performance of 2014” as one of the lead rolein “The Full Monty” atthe Crescent Theatre, Birmingham.
Achievements
 5 GCSEs grade C and above
 Awarded “Employee of the Year” for 2009 (The Resort Group)
 Builtand developed the midlands repeat sales accounts for 8 individual tool hirebranches.(Speedy Hire)
 Jointly won the business of Muller and Barclaysbank with an estimated annual worth of £500,000 in total group sales (FAST)
 Builtand developed an Automotive FranchiseAccountgenerating an annual valueof £650,000 in discounted sales (Auto
Exchange)
 Achieved all teamtargets and individual bonuses setin linewith all agreed KPIs
 Career progression and promotion in every company
 Lead vocalistfor 'The Rough Diamonds'
 Musical and theatrical performer with BirminghamMusical Operatic Society (BMOS)
 Nominated and shortlisted for “Best Newcomer” Award at the BUAFTA Awards (University of Birmingham)
 Winner of “Best Performance of 2014” from BMOS Musical Theatre Company
Skills
 Over 20 years’experience in sales,clientand key accountmanagement, senior administration and personal development
 Highly IT literate- extensive knowledge of the MicrosoftOfficeSuite and Excel Databases and bespoke packages
 Adaptable, flexibleand ambitious
 A meticulous attention to detail and excellent organisational skills
 Excellent communication skillswith people on all levels
 Extensive musical and theatrical experience
Employment History
SME SCOTLAND SALES PROJECT CO-ORDINATOR MARCH 2015 - DEC 2016
SevernTrent Services,Birmingham BusinessPark, Birmingham (FIXED TERM CONTRACT)
Due to a company reorganisation, I amnow currently working in a newly created roleas a SME Scotland Project Manager
reporting to my former Retail Director who is nowHead of Sales. My duties are:
 Being the central point for developing and maintaining the SME Scotland proposition;
 To work cross-functionally with all heads of departments to support and co-ordinate activities required to develop and
implement the SME proposition.
 Work with the Telesales Team to provide Credit Checking scores for new opportunities.
 Create customer contracts and upload returned signed contracts onto the CRM system.
 Ensure that a high After Sales customer service standard is delivered at all times and to ensure customer needs and
expectations are met.
 Being involved in the recruitment process for the Telesales Team.
 Presenting SME figures and progression at monthly Sales meeting.
 Holding monthly meetings with heads of departments of the SME Project to ascertain any problems and progression.

2. EXECUTIVE P.A. TO BOTH THE BUSINESS DEVELOPMENT DIRECTOR APRIL 2014 - FEB 2015
& THE RETAIL DIRECTOR (TEMPORARY CONTRACT)
SevernTrent Services,Birmingham BusinessPark, Birmingham
I was a P.A. for two Directors,the Business Development Director and the Retail Director. I organiseall aspects of their day to
day work schedules and calendars.
 Organising and arrangingcontinually changingcalendars.
 Setting up meetings insideand outsidethe company, includingMonthly Director’s meeting and Quarterly Sales Meeting:
booking rooms and lunches,sendingout invitations,preparingand sendingoutagendas and organisingmeeting paperwork ,
takingnotes and distributing nextactions.
 Managinginboxes,evaluatingcontents, dealingwith confidential and sensitiveemails and responding accordingly.
 Being the main pointof contact for both Directors internally and externally.
 Arrangingand booking flights,travel and accommodation on a daily basis.
 Collatingreceipts and processing monthly expenses usingthe Concur system.
 Updating and responsiblefor the ongoingmaintenance of company Referral Register for work brought in from ST Water
 Calculatingand raisingmonthly company Invoices for work carried outin the Networks Workstream.
BID PROJECTS COORDINATOR / P.A. to BID MANAGER& APRIL 2013 - MARCH 2014
EXECUTIVE DIRECTOR
JewelleryQuarterDevelopmentTrust,JewelleryQuarter,Birmingham
I was responsiblefor all officeadministration and projectcoordination duties for the JQDT. This involved:
 P.A to the BID Manager and Executive Director involvingorganisingtheir appointments and diary management. It also
involved the efficient runningof the office, answeringall correspondence(written, verbal and telephonic), data inputting,
record keeping, organisation of data and information files, organisation of meetings with external companies (specifically the
Board Meeting, Heritage meeting, BID Management Meeting, PlanningCommittee), minute-taking and production and
circulation of minutes, letters and official documentation.
 Excellent customer service-facingskills,as a representativeof the JQDT to members of the public,city council employees and
small businessowners.
 Responsibility of projectorganisation and implementation,as advised by BID Manager and Executive Director.
 Initial setup and ultimate control of management of BID levy & non levy payer database.
 Personal interaction with levy & non levy payers.
 Organisingefficient,physical and electronic systems and managingeasily accessibleinformation in theBID database.
 Continuous monitoringof and implementing improvement strategies for office duties.
 Supervision of a team of JQDT customer-facingambassadors. This involves recruitment,training,daily liaison to assign tasks,
maintainingcommunication throughoutthe working day, moni toringperformance and welfare issues and recording
feedback.
 Maintenance of staff holiday and sicknessrecords.
 Development of a productivefeedback system.
 Being firstpointof office contact for levy payers and other stakeholders and exploring opportunities to secure new
customers.
 Coordinatingthe distribution and regular delivery of the JQDT magazine to external stakeholders.
 Monitoringand reconcilingthe monthly petty cash report.
 Involvement with specific BID projects:deep street cleaning, floral arrangements in the Jewellery Quarter, Locality,
Apprenticeship Scheme.
 Organisation and attendance of external networking events hosted by the JQDT (includingthe 2013 Jazz Awards at St. Paul's
Church).
 Organisation and implementation of the Jewellery Quarter BID Christmas Floatthat took part in the BirminghamCity Centre
Christmas Lights Switch On 2013 (includingridingin the floatitself).
This rolerequired me to be positiveand enthusiastic,flexible, self-motivated,organised and efficient at all times.

3. UNIVERSITY OF BIRMINGHAM ROLES
SENIOR TEACHING ADMINISTRATOR (MSC CLINICALONCOLOGY) AUG 2012 - MARCH 2013
CANCER SCIENCESDEPT. (FIXED TERM CONTRACT)
My role was specific to the administration of the MSc Clinical Oncology programme.
 The MSc Clinical Oncology programme incorporated 19 modules, for which I oversaw and organised all aspects,includingthe
responsibility of being the primary contactfor the students and speakers.
 I contacted both external and internal speakers to confirmtheir availability to deliver teachingsessions.I secured venues and
organised the timetables. I also maintained thestudent blackboard by obtainingpresentations fromspeakers and uploading
the files to WebCT.
 I created module information folders for up to 40 students to ensure that all students were equipped with the teaching
materials they required.
 I organised all aspects of exams,which involves formattingand draftingnew exam papers, securingthe venues, arranging
invigilators,the setting up of the room on the day of the exam. Post exam, I collated and distributed the papers to the
markers and external examiners and then upon receipt of the marked papers I then distributed the results to the students.
 I created and maintained a databaseof all peoplethat are involved with the programme i.e. speakers,module leads etc.
which includes all contactdetails and specific notes. I also handled all newand existingstudent questions and queries and
liaisewith the academic programme lead to ensure that they are all answered promptly. I also haveexperience and
knowledge of WebCT, BIRMS, (where I also uploaded studentexam grades) and the Portal. I used all of these systems on a
regular basis.
ADMISSIONS OFFICER MARCH 2012 - JULY2012
CENTRAL ADMISSIONSDEPT. (TEMPORARY CONTRACT)
My role was to process all undergraduateand postgraduate applications.
 I assessed and processed incomingpostgraduateapplications –checkingall details of the application to ensure that the
transcriptgrades provided arewithin the grade required for them to be considered for entry. I checked overseas
applications,ensuringthattheir places of study fell within the requirements of entry. I checked that all further required
paperwork submitted was correct, and forwarded the completed applicationsto the programme lead for review and
decision.
ADMINISTRATOR FEB 2012 - MARCH 2012
SCHOOL OF GEOGRAPHYEARTH AND ENVIRONMENTALSCIENCES (TEMPORARY CONTRACT)
 This roleinvolved administration duties in relation to Undergraduate Students, includingdata imputingand copy typing.
ADMINISTRATOR SEPT 2011 - FEB 2012
PRIMARY CARE DEPARTMENT (TEMPORARY CONTRACT)
 This position involved administration duties in relation to Year 1 & 2 medical students, includingrecordingabsences,advising
students of exam dates and days of their rotation. I also compiled and sent out letters to the Medical Practice.
ADMINISTRATOR JULY 2011 - SEPT 2011
PUBLIC HEALTH DEPARTMENT (TEMPORARY CONTRACT)
 Inputting data in relation to the ELSIPS Project.
LANGUAGECOORDINATOR FEB 2011 - JUNE 2011
CENTRE FOR MODERN LANGUAGESDEPARTMENT (TEMPORARY CONTRACT)
 This roleinvolved reporting to the CML Manager, arrangingSummer Language Courses includingrooms,marketing,tutor
liaison and timetabling. I also dealtwith general administration,studentenquiries both on the phone and on reception. I
also gained a vastknowledge of the BIRMS system and On-Line shop.

4. CONTRACT EXAM INVIGILATOR NOV 2011 - FEB 2011
(TEMPORARY CONTRACTS)
 Aston University (10 daysin January 2011)
 Home Office (10 days during January 2011)
 Netcom (Microsoft) Training (10 days during December 2010)
 Home Office (10 days during November 2010)
 This roleincluded preparation of trainingrooms,computers and all materialsin linewith company instructions.I welcomed,
registered, instructed and supervised all candidates beforeand duringexams. I also assisted ‘non English speakingapplican ts
and registered/non-registered disabled candidates by typingor writingup their exam answers in front of a 2nd Invigilator.
(Aston University only).
EUROPEAN CLIENT ACCOUNTMANAGER JUNE 2008 - NOV2010
The Resort GroupPlc
 Workingfor an international property developer of thehighestquality who developsworld-classresorts thatdeliver first-class
investment returns for their clients specialisingin selectingprimedevelopment land in emerging markets, offering investors
the opportunity to buy a luxurious overseas property ‘off-plan’for maximum return.
 Being primary and singlepointof contact whilstmanagingthe leaseto purchasingprocess for a European portfolio of 400
new properties per annum with a net worth of £62million GBP.
 Being primary contactand European representative for the client(s) until theproperty purchasehad been completed.
 Escortingclients to visittheEuropean sites to ensure total customer quality,careand satisfaction.
 Liaisingwith European legal services ateach stage of the lease/purchasingprocess.
 Ensuringall sales to purchasedocumentation was correctly interpreted into the English languageand checked for errors.
 Ensuringthat the entire agreed leaseto purchaseagreements were in placeand monthly payments were regularly met so to
achieveset KPIs,strictmonthly targets and deadlines.
 Liaisingwith partnering development companies such as Group SANJOSE and Sol Meliã Hotels and Resorts who have a
combined net turnover of €2.35 billion across 300 resorts throughoutEurope, America, Africa and Asia.
 Exceeding every monthly target to achieve quarterly bonus.
Earlier Roles
HEAD LEASE MANAGER JUNE 2008 - NOV 2010
Punch Taverns
AREA SALES MANAGER JUNE 2004 - APRIL 2005
Transax Ltd
AREA OFFICER JAN 2002 - MAY 2004
Federation against Software Theft
SENIOR SALES EXECUTIVE, JUNE 2000 - DEC 2001
FRANCHISE ACCOUNT MANAGER & ASSISTANT BRANCH MANAGER
Auto Exchange Magazine
AREA OFFICER JUNE 1999 - MAY 2000
Federation against Software Theft
SALES EXECUTIVE OCT 1997 - JUNE 1999
Speedy Hire Tool Hire Centres (Midlands)project skills
excellentcommunicationskills,ambitious,conscientious, ITliterate,adaptable,flexible.