The document discusses the evolving challenges and priorities in storage management for businesses, emphasizing the importance of self-service portals and managing increased complexity, security, and performance demands. It highlights perspectives from CIOs on the transformation driven by flash storage and converged infrastructure, revealing trends in operational pain points and the need for a seamless integration of services. Furthermore, it underscores the significance of adapting IT strategies to support innovation while managing risks associated with big data and cybersecurity.

1. What is your highest
priority for improving
storage management
capabilities?
Q:
Self-service portal
What do you see as the biggest
challenge for your business’ storage
infrastructure in the future?
Q:
Managing
increasing
complexity
Addressing
security
concerns when
moving data
outside of the
data center into
“public clouds”
Achieving the
performance
needed to keep
pace with
business
demands
Managing cost
in the face of
massive data
growth
11.3%
LEADERS
EDGEHighlights from CIO Summit I LAS VEGAS I May 6-8, 2013
INDUSTRY
BREAKDOWN:
CIO TENURE AT CURRENT
COMPANY:
15
OR MOREYRS
10-14
YEARS
5-9
YEARS14.5%
6.5%
4.8%
22.6%
LESSTHANONEYEAR
1-4
YEARS
51.6%
SNAPSHOT OF CIO SUMMIT ATTENDEES
STORAGE
PANEL:
“We’re seeing new performance tiers emerging rapidly. So, we’re
putting a very concerted, focused effort around Flash, and how it’s
starting to transform applications, processes, and the data center.”
Zahid Hussain, SVP, Flash Storage Division, EMC
“We have this technology called Federated Live Migration, that
can non-disruptively move workloads between two Symmetrix.
We’re extending that concept across our portfolio.”
Rich Napolitano, President, Unified Storage Division, EMC
IT18%
24%
Financial
Services
14% Health
SciencesManufacturing
Media
16%
4%
Education 5%
Transportation
Consulting
Telco
Public Sector
Energy 5%
4%
3%
4%
3%
Self-tuning,
self-healing
40.4%
Faster
provisioning
21.1%
Tighter
integration with
VMware
17.5%Better storage
analytics
15.8%
5.3%
47.2%
26.4%
15.1%
“We’re looking for more fluidity between
our products, and ViPR will provide the
orchestration.”
Brian Gallagher, President, Enterprise Storage Division, EMC

2. “As differentiators, we want to put more of our energy into
leveraging the applications and data in our business, and less
focus on trying to be unique in the infrastructures that we use.
For this reason, converged infrastructure is inevitable.”
Matt Eastwood, IDC
“We looked at the IT services that touch our customers.
Converged infrastructure allowed us to look at compute,
network, and storage as separate service teams and
changing our mindset to a service delivery model.”
CIO from Healthcare Service Provider
“In the end, our decision around converged
infrastructure became a risk equation:
How do we introduce great change while
still having to keep the lights on?”
CIO from Airlines Company
CONVERGED
INFRASTRUCTURE:
“Our number-one competitor
is our customers building it
themselves. So, we focus on
a great user experience and
delivering on service levels. In
the end, we’re enabling fewer
people to do more by removing
variances and providing
greater efficiencies.”
Frank Hauck
President, VCE
52%
4%8%
20%
16%
Lack of standard
platform
Trying to reverse earlier
outsourcing decisions
Excessive dependence
on one or more vendors
Lack of brittle
automation
Siloed teams
that don’t
integrate and/or
consolidate easily
What is your
biggest source of
operations and
infrastructure
pain?
Q:
72.2%
0%11.1%
16.7%
Absence of
reliability,
governance and/
or compliance
issues
OPEX efficiency
improvements
CAPEX reduction/
efficiency
Rapid provisioning
of compute –
delivery of new
services/applications
What are the
biggest wins your
infastructure can
deliver to your
business
stakeholders?
Q:
41.5%
7.3%
19.5%
31.7%
Departmental/
line-of-business
pilot
New applications first
Dev/test only
until proven
Application-
specific (database,
web farm, etc.)
What do you feel is
the most effective
adoption model for
converged
infrastructure?
Q:
SURVEY: WORLDWIDE CONVERGED
SOLUTIONS GROWTH
SERVER/STORAGE/NETWORK
$17.8Billion
$4.6Billion
2016
2012
versus >2% CAGR
Non-converged
Source: IDC
40%
CAGR
INTEGRATED
SYSTEMS MARKET
INTEGRATED SYSTEMS
MARKET
Source: Gartner - Market Share Analysis:
Data Center Hardware Integrated Systems,
1Q11-2Q12, 30 Nov 2012
INTEGRATED
INFRASTRUCTURE SYSTEMS
MARKET SHARE
Integrated
Infrastructure
Systems
39%
26%
35%
57%
VCE
24%
HP
15%
HITACHI
2%DELL
1%IBM1%OTHER
Integrated
Workload Systems
Integrated Reference
Architectures

3. SOFTWARE-DEFINED
DATACENTER:
“We took CEOs business strategies, and built an IT strategy that featured
accountability, discipline, change management and a challenge to make
the software-defined data center part of our DNA.”
CIO From Transportation Company
BILLIONS OF USERS
3RD PLATFORM
DISTRIBUTED
Mobile Big Data Social
LAN/Internet Client/Server
MAINFRAMES
Mainframe, Mini Computer
2ND PLATFORM
1ST PLATFORM
HUNDREDS OF MILLIONS OF USERS
MILLIONS OF USERS
MILLIONS OF APPS
TENS OF THOUSANDS OF APPS
THOUSANDS OF APPS
CLOUD
“The challenge of the software-defined data center model is change.
It’s a change in skill sets, it’s a change in process, it’s a change in
technology and tools. And then most important, what we did was
address change management.”
CIO From Service Provider
“We had to align our IT operating model to
our business operating model and to transform
our role to that of an IT service broker.”
Chief Engineer from Large Auto Manufacturer
“Today we’ve talked a lot about velocity of change;
constant change is now the steady state. We don’t do
boring at VMware.”
Paul Chapman, VP of IT Infrastructure, VMware
THE THIRD PLATFORM
Q: What is your greatest challenge in moving
to a software-defined architecture?
New operations and management
approaches
Politics, IT credibility, other
organizational issues
IT-as-a-Service technical implementation–
descriptions, catalog, interface, & SLAs
Availability of trained staff
Finance and accounting: moving CAPEX to
OPEX, show-back or charge-back models
38.9%
16.7%
16.7%
5.6%
Other technical or
implementation issues 5.6%
16.7%
Adapt how we operate to become an
engine for innovation
Run a secure, compliant business
Embrace external providers as a
platform for innovation
Break free from KTLO/
maintaining current operations
Reduce CAPEX/acquisition costs
Q: What is the most important outcome to drive?
17.4%
8.7%
4.3%
4.3%
Reduce TCO/OPEX, increase efficiency 4.3%
60.9%
Demonstrate increased IT value through
financial measurement and benchmarking
Increase agility to speed-up delivery
of new products and services
Embrace and govern use of external
cloud providers
Actively serve the business instead
of simply KTLO
What is the desired state of your IT?Q:
11.1%
44.4%
0%
11.1%
33.4%Deliver increased value in most
cost-efficient way

4. BIG DATA MEETS
BIG SECURITY
“The key difference between a
20th and a 21st century
business is that of closed vs.
open business model. Open
organizations are more nimble.”
Chris Anderson
Former Editor in Chief, WIRED
“Boundaries exist, yet cyber respects no
boundaries. If NSA captures malware info, why
can’t they share with corporate America? The
rules to enable are not in place today. There
needs to be sharing within corporate America,
and between the government and corporations.”
Dave Martin, CSO, EMC
What’s common
between leading
platform companies
like Google, Amazon,
and Facebook?
EMC2
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“What we’ve seen with cloud, mobility, the sheer number
of applications, and Big Data, is a giant expansion of the
attack surface.”
“Nation states are starting to cooperate with criminals.
Criminals are bundling up IP and selling it to nation states.”
Art Coviello, Executive Chairman, RSA & EVP, EMC
“Risks will be magnified in ways we
haven’t imagined.”
“The attack surface is broadening
and perimeter defense is just about
impossible today.”
Art Coviello, Executive Chairman, RSA & EVP, EMC
“We need legislation to harness what
we know and act on it with speed.
We need CIOs to support these
comprehensive bills.”
Dave Martin, CSO, EMC
What is the biggest potential benefit
of Big Data?
Q:
79.3%
Improving
efficiency
0% 0%
Managing
security
& risk
20.7%
Segmenting
customers &
delivering
customized
actions
Innovating
business models,
products & services
BIG DATA
& FAST DATA
ITinThe
Future
ofIT
2020:
“By 2014, 80 percent
of new apps will be
delivered as software
as a service.”
Vernon Turner, IDC
Consumer-grade has become
the new standard versus
enterprise.
What is Pivotal’s role? To enable
our customers to build new, big,
fast apps where data is arriving
in real time, respond in new
time, in an independent way.
– Devising cost-effective
methods of extracting value
from Big Data
– Maintaining a rigid discipline
of standardization and
operations
– Creating a culture of agility