The document discusses how to build an effective team by first establishing clear processes. It argues that defining the process comes before defining the team, as the process will determine the skills and roles needed. It identifies seven key factors for building a successful process: clear expectations, feedback, coaching, training, tools/resources, performance support, and motivation. The document provides guidance on implementing these principles, such as getting buy-in, involving employees, communicating context, and identifying barriers. The overall message is that processes must be established first to then build the right team to execute them effectively.

1. Iacquire.com @iacquire
@thecindyboyntoncindy@iacquire.com
Busting barriers
If you Build the Process you will Build the Team
Cindy Nieves Boynton
Director of Operations

2. Iacquire.com @iacquire
Which comes first: the chicken or the egg?
Does the team define the process or vice versa?
When you scale an operation it begins with a single process and the connections that process to other parts of the
business. Build the process first and you will know the type of team you will need to execute the process

3. Iacquire.com @iacquire
Any Volunteers?
This exercise is designed to challenge the execution of a simple process in the absence of the 7 factors that are
necessary to building a successful process (7 factors on slide 6)

4. Iacquire.com @iacquire
Scaling Processes at iAcquire
Engagingteam members
Building teams
Busting barriers
A couple key points to scaling process at iAcquire

5. Iacquire.com @iacquire
These instructions are very
clear. What is the problem?
VS.
What is the defect with this
process and what is getting
in your way?
Two ways to say the same thing

6. Iacquire.com @iacquire
Seven Factors to Building a Process
Attack the process by removing barriers and engaging
your team
1. Clear Expectations
2. Feedback
3. Coaching and Mentorship
4. Training & Skillset
5. Tools & Resources
6. Performance Support
7. Motivation & Incentive

7. Iacquire.com @iacquire
Clear Expectations

8. Iacquire.com @iacquire
Feedback

9. Iacquire.com @iacquire
Coaching & Mentorship

10. Iacquire.com @iacquire
Training & Skillset

11. Iacquire.com @iacquire
Tools & Resources

12. Iacquire.com @iacquire
Performance Support

13. Iacquire.com @iacquire
Motivation & Incentive

14. Iacquire.com @iacquire
The B+ team with A+ Tools & resources iS an “A+ team”
An a+ team with b+ tools & resources is just a “b+ team”

15. Iacquire.com @iacquire
Now that I know the keys to building a successful Process how do I Implement
this in my organization?
• Get buy in
• Make employees
part of the solution
• Communicate with
context of big picture
• Understand the
connection
between processes
first
• Identify barriers to
success
• Repeat

16. Iacquire.com @iacquire
Cindy Nieves Boynton
Director of Operations
cindy@iacquire.com @thecindyboynton