Christopher Boyd is an Information Technology Specialist and Operations Engineer with over 15 years of experience in software and hardware implementation, system administration, quality assurance, customer service, and broadcast support. He currently works as a Broadcast Information Technology Specialist at Turner Broadcasting/CNN providing tier 1-2 help desk support and live news content support. Previously he was an Operations Engineer at Turner Broadcasting/CNN responsible for quality control of incoming and outgoing signals and commercial ingestion utilizing specialized software and hardware. He has experience leading engineering projects involving structured cabling, hardware installation, and software configuration.

1. Christopher Boyd
5 Sundrop Watch, Ormond Beach, FL - 386-235-8929 (C) - chrisboyd83@gmail.com
Career Overview
Technically-advanced Information Technology Specialist and Operations Engineer, successful in
software and hardware implementation, system/network installation and administration, quality
assurance and control, customer service, leadership, service management and broadcast support.
Experience with Remedy ITSM, VoIP, Bomgar, TeamViewer, Nagios, Windows XP, 7, 8, Server 03/08,
MAC, iOS, Android, Active Directory, DNS/DHCP, TCP/IP, Group Policy, LAN/WAN/SAN/VLAN, Cisco,
VMware, Various broadcast software, MS Suite including Visio, Access and MS Project, VB.net, Florical,
Evertz, MVP, Euphonics, DNF, RTS Intercom, Structured Cabling, Leadership and Customer Service.
Work Experience
Turner Broadcasting/CNN September 2014 to Current
Broadcast Information Technology (BIT) Specialist
Atlanta, GA
Information Technology Specialist in the BEST Command Center providing Tier 1-2 Help Desk support
with initial response for ON-AIR broadcast emergencies, live news content support, system and
application administration, desktop and application support, event monitoring and control for various
systems including issuing companywide alert notifications; required to troubleshoot, resolve and establish
preventive measures while suggesting process improvements.
Turner Broadcasting/CNN January 2009 to September 2014
Operations Engineer
Atlanta, GA
Operations Engineer responsible for live content Quality Control ensuring the highest quality of all
incoming and outgoing signals from the CNN Center. Commercial/Promotional video Ingest utilizing
specialized software and hardware to maintain a top quality standard. Event monitoring of commercial
servers and content to protect the commercial revenue stream, engineering support, structured cabling
Involvement in Major Engineering Projects as listed below:
CNN HD A-Control Room Build out – structured cabling, installation of all hardware components,
connectivity testing and initial functional testing, configuration of Evertz MVP and Euphonics hardware
Master Control HD Upgrade – structured cabling, installation of all hardware components, connectivity
testing and initial functional testing, configuration of Evertz MVP and Sony Switcher
Florical Commercial Ingest and Playback Systems - (Revenue Based Content Storage and
Playback Systems) - structured cabling, installation of all hardware components, connectivity testing and
initial functional testing, software deployment and end user training.
Roof Bright of Volusia County January 2002 to December 2008
General Manager and Lead Technician
Port Orange, FL
Duties included - lead technician for roof cleaning services, equipment maintenance, estimate
bidding, customer service calls, and general office duties.
Education and Training
ITT Technical Institute 2015
Bachelor of Science: Project Management and Administration with emphasis on
Information Technology, Alpha Beta Kappa Honor Society, 3.81 GPA
Duluth, GA
ITT Technical Institute 2008
Associate of Science: Information Technology - Computer Network Systems,
Salutatorian, National Technical Honor Society, 3.79 GPA
Lake Mary, FL