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#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
CHOOSING METRICS THAT
MATTER
DANA DITOMASO
#stateofsearch @dfwsem @danaditomaso
Yay, you signed a big client!
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
What are you going
to measure?
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
Picking the right metrics
may be the most important
decision you make.
#stateofsearch @dfwsem @danaditomaso
Choosing the wrong metrics
leads to bad decisions.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
Sometimes it’s obvious.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
But not always.
#stateofsearch @dfwsem @danaditomaso
Why do SEOs still report on
rankings?
#stateofsearch @dfwsem @danaditomaso
Why does bounce rate
matter?
#stateofsearch @dfwsem @danaditomaso
Is time on site something
that matters?
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
Start these conversations
early.
#stateofsearch @dfwsem @danaditomaso
Try to fix the metrics
before signing the contract.
#stateofsearch @dfwsem @danaditomaso
What if…
Tracking likes instead of
engagement?
#stateofsearch @dfwsem @danaditomaso
What if…
“We must rank higher than
that competitor!”
#stateofsearch @dfwsem @danaditomaso
What if…
Prioritizing AdWords volume
over conversions.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
How can you turn goals into
metrics?
#stateofsearch @dfwsem @danaditomaso
#stateofsearch @dfwsem @danaditomaso
Choose the right tactics to
match KPIs.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
Clients don’t have the same
goals that we do.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
(If they did, they wouldn’t
need us.)
#stateofsearch @dfwsem @danaditomaso
Your report needs to be built
for your audience(s).
#stateofsearch @dfwsem @danaditomaso
Yup, that means multiple
reports.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
How do you build a good
report?
#stateofsearch @dfwsem @danaditomaso
Use the 8 core principles of
data visualization.
#stateofsearch @dfwsem @danaditomaso
1. Simplify.
#stateofsearch @dfwsem @danaditomaso
2. Compare.
#stateofsearch @dfwsem @danaditomaso
3. Attend.
#stateofsearch @dfwsem @danaditomaso
4. Explore.
#stateofsearch @dfwsem @danaditomaso
5. View diversely.
#stateofsearch @dfwsem @danaditomaso
6. Ask why.
#stateofsearch @dfwsem @danaditomaso
7. Be skeptical.
#stateofsearch @dfwsem @danaditomaso
8. Respond.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
Don’t stuff reports to hide
bad data.
#stateofsearch @dfwsem @danaditomaso
Be honest when things
aren’t going well.
#stateofsearch @dfwsem @danaditomaso
Give credit where
credit is due.
#stateofsearch @dfwsem @danaditomaso
Don’t give your ad groups
weird names.
#stateofsearch @dfwsem @danaditomaso
Data is without ego.
#stateofsearch @dfwsem @danaditomaso#stateofsearch @dfwsem @danaditomaso
THANK YOU!

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Choosing Metrics That Matter, State of Search 2015

Editor's Notes

  1. Pest control company story here
  2. And don’t fool yourself to thinking that the person you give the report to, or the presentation to, is the person who will be reading your report.
  3. Keep this in mind – reports are a task for us, but should be a delight to the client.
  4. Think of an artist creating emotion with just a few lines. How can you do that in your reports?
  5. Don’t make people compare two pieces of data on two different pages. It’s hard to hold that data in your memory.
  6. Only focus on what is important. People are easily distracted by shiny things.
  7. PDFs make it really hard to explore. How can you build some interactivity into your tool so people can explore what they want to see?
  8. Show the same data two different ways. It can help to illustrate different insights.
  9. Reports aren’t “what’s happening” but “why it’s happening”.
  10. Sometimes the data is wrong. Don’t just take it at face value.
  11. Don’t just answer questions for yourself. How do others in the organization see this data?