This document discusses the intersection of environmental psychology and user experience (UX) in architecture. It provides an overview of key concepts from environmental psychology like territoriality, wayfinding, and legibility. It also discusses how UX can learn from factors that influence human behavior and perception of the built environment. Finally, it considers how new technologies are blurring the lines between physical and virtual spaces, and the opportunities for UX to enhance the experience of buildings and cities.

1. User experience in real architecture
Linda van de Sande
19th June 2013
ARCAM

2. 1. Introduction to environmental psychology
2. Environmental psychology vs UX
3. What can UX learn from environmental psy?
4. What can environmental psy learn from UX?

3. My experience
• Design strategy
• Design evaluation
• Building strategy
• Building evaluation
• User research
• Cultural benchmark
• Guest lecturer
• Service design
• City marketing

4. Environmental psychology
Architectural psychology
Cognitive ergonomics
Urban psychology
psychotechnique
human factors science
environmental design research
environmental social sciences
socio-architecture
ecological psychology
ecopsychology
behavioral geographyenvironment-behavior studies
person-environment studies
environmental sociology
social ecology
psychological ecology
environmental perception

5. http://www.fastcodesign.
com/1671735/infographi
c-the-intricate-anatomy-
of-ux-design#1

14. Perceived control
Behaviour setting
Activity based working
Creativity
Crowding
Eyes on the street
Cognitive mapping
Territory
Visibility
Crime and safety
Healing environment
PlacemakingSocial cohesion
Wayfinding
Place identity
Affordances
Broken window theory
Communication
Littering
Atmospherics
hotdesking
Legibility
Visual stimulation
Diffusion of responsability
Accessibility
Behaviour setting
Navigation
Experience design
Usability
New ways of working

15. • Physical
• Bodily presence
- territorial
- stable
- visible
- tangible
- spontaneous
• Virtual
• Tele presence
- networked
- mobile
- invisible
- intangible
- programmed
Linking virtual and physical worlds

17. Changing boundaries between virtual & physical worlds
Internet sites
Private
- Protected access
- Individual or collaborative workspaces
Virtual Physical
Invited
- Invited access
- Collaborative project and meeting spaces
Public
- Open access
- Informal interaction and open workspaces
Knowledge systems
Extranet sites
Knowledge communities
e.g. cafes,
hotel lobbies,
the street
the city
e.g. clubs,
airport lounges,
Institutes, schools
e.g. head office,
serviced offices,
incubator spaces,
home working
e.g. information
sources,
chat rooms,
e.g. VPN,
corporate intranet
e.g. collaborative, virtual
environments, project
extranet, video conferences

18. How Buildings Learn (Stewart Brand, Phoenix, 1994)
Time

19. Experience Behaviour
Perception
Environment
Individual

27. A2 volgen,
voorbij afslag [transferuim | Oudekerk
] linkerbaan aanhouden.
S110 [centrum] volgen tot aan de brug
Over de brug [utrechtse brug]
bij stoplichten rechtsaf
Eerste straat rechts
829 is direct aan de linker kant

38. Working together
Psychology and UX
Gamification
What could UX do for buildings?
Share your examples

40. The Future of Place – the internet of things
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International
Transport Hub
Secondary
Town Centre
Business nodes
Accessible
Suburban
Location
Home
CB D
Corporate centre
Neighbourhood centre
Operations centre
Personal centre
Central
Transport
Hub

41. linda@plotform.co
@plotformdotco