Community Health Center, Inc. (CHCI) provides education and training opportunities for healthcare students and trainees. The document outlines CHCI's comprehensive program for tracking, monitoring, and educating students during their time learning at CHCI. It describes the process for approving school partnerships, determining student capacity based on preceptor availability, onboarding and training students, documenting student information, and offboarding students at the end of their experience. The goal is to build a world-class primary care system by training the next generation of healthcare professionals.

1. COMMUNITY HEALTH CENTER, INC.
Education and Training for the Next Generation

2. E D U C A T I O N & T R A I N I N G F O R T H E N E X T G E N E R A T I O N
Healthcare Student Playbook
Community Health Center, Inc.
675 Main Street
Middletown, CT 06457
USA
860/347-6971

3. Community Health Center, Inc. Healthcare Students Playbook
Introduction and background
Community Health Center, Inc. (CHCI), is a major center of education and training for the next generation of the health care workforce,
both clinical and non-clinical. CHCI has devoted considerable resources to the organization, management, and follow up of the
postgraduate residencies for NPs and post doc psychologists, we have also developed this comprehensive program manual to
encapsulate all tracking, monitoring, training and educating our students and trainees who are granted the opportunity to learn at CHC,
Inc.
Students and Trainees Committee can access documents, process and policy docments at the Sharepoint
Intranet page: http://sharepoint/studentsandtrainees/SitePages/Home.aspx

4. 4
Play #1 – Sr. VP/Clinical Director, School, CHCI
Executive Assistant
Partnership Approval and Communications with Schools
Overview:
The designated school contact person will communicate with the Office of
the Senior Vice President/Clinical Director (SVP/CD) at CHCI regarding all
applications, questions and requests. The designated school contact person
will complete all necessary information within the contract, agreement or
addendum and will submit a signed copy to the Office of the SVP/CD.
The SVP/CD and the appropriate Clinical Chief (CC) review school detail to
determine whether CHCI will accept additional school contracts at that time.
Key Steps for determining School Relationship
 All school requests will be evaluated by the SVP/CD and appropriate CC
 Determine if CHC is interested
 CHC will review for appropriateness and provide feedback
 School acceptance can be based on some of the following:
• Geography
• Reputation
• Strategic partnership
• Present partnerships/relationships
• Multi-discipline
• Model of training/education
• CHC Staff alumni
• Willing to meet all requirements
• Funding
• Criteria (many different types of schools)
• Capacity
• Contributions to pipeline
 Executive Assistant reviews to assure all information is complete
Key steps for initial communications with approved but not contracted school:

5. 5
 School identifies the health professions track or program which they are seeking
clinical rotations
 The school acknowledges that the request for placement at CHCI as an
educational site will be made by the academic program, not the individual student
 The Office of the SVP/CD requests a copy of the standard contract for clinical
rotations for review
 Upon receipt, the office of the SVP/CD will review the contract to assure the
following criteria are met:
• Start/end date or Evergreen
• School assumes responsibility to assure Infection control/immunization/health statement
requirements are met
• Student
• Faculty (if coming on-site at CHC)
• Termination procedure
• Contact information
• Liability insurance
• Emergency process
• Student's learning objectives
• Confidentiality/Privacy
 CHC will provide feedback; that the 1. Contract is acceptable or 2. Requires
revisions
 Once we have an acceptable contract, both parties sign
 Executive Assistant completes face sheet and submits to Meditract cc:
Communications Department
Important Note: if school contacts CHC provider directly, the provider either
refers the individual to the SVP/CD or the provider will contact the SVP/CD with
all information.

6. 6
Play #2 – Executive Assistant, SVP/CD, Clinical Chiefs
MediTract
One can access the current active contracted schools list with CHC by logging into the
MediTract System. Screen print instructions on the pages to follow.

7. 7

8. 8

9. 9
Play #3 – Sr. VP/Clinical Director, Clinical Chief, School
contact
Student Capacity
Overview:
The SVP/CD and the appropriate Clinical Chief review available preceptor
capacity report. The Clinical Chief talks to available preceptors to determine
interest. If willing preceptor, secondary review for available space, day(s) of
the week and time. Preceptor is formally matched to the student.
Key Steps:
 School provides student specific information on CHC’s addendum form and
submits to the Office of SVP/CD
 Student acceptance is based on:
o Timing (shadowing hours per day/per year, Internship hours or clinical
rotation per semester)
o Preceptor availability
o Site/Pod space available
o Training
 Other possible criteria to keep in mind for student acceptance:
• Contracted School
• Student's Mission
• Potential for recruitment
• Languages
• Timing/Availability
• Preceptor capacity
• Physical space
• Prepared for CHC/Primary Care
Setting
• Clinical Chief has approved provider
for precepting
• Budget allotment not exceeded
• Provider requested student/personal
request
• Residency Site
 Acceptance decision is made by the SVP/CD and CC
 SVP/CD signs the addendum
 Executive Assistant emails the addendum to the ‘student on-boarding’
distribution list
o Regional Vice Presidents
o Operations Managers at each site
o IT
o HR Assistant, HR Business Partners

10. 10
o Contracts
Play #4 – Executive Assistant, Contracts Dept.,
HR, Regional VP, Ops Mgr
Initiating the on-boarding of a Student
Overview:
This play exhibits when, how and who to communicate with
regarding all addendums.
Key Steps:
 If the agreement is from an already established school and is only
documenting new students entering the program, these will be named
as “addendums” and be emailed to the CHC student onboarding
distribution list to be entered into Workday system for student tracking
purposes.
Student Position Needs
BH Clinician II
Chiropractor
DA Extern
CHC Sign-on
Informal Ecw Training
Dress Code - Scrubs
Dental Hygienist
Tunxis contract
CHC Sign-on
Informal Ecw Training
Dress code - Scrubs

11. 11
Dental Resident
CHC Sign-on
Ecw Training
Dress Code - Scrubs
Orientation with Dental Director
Laptop
Space/Desk
1-2 days per week - could share supplies
1 Operatory
Dental Student
CHC Sign-on
Ecw Training
Dress Code - Scrubs
Orientation with Dental Director
Laptop
Space/Desk
1-2 days per week - could share supplies
1 Operatory
Finance Extern Sarah is checking on this one.
Health Claims Extern
Branford Hall (Pt Accts) - Externship 180 - 210 hours.
Works for Susan Posmer. CHC log-in. Minimal
training - ECW training
MA Extern
CHC Log-In. ECW Training with Erika. (Branford Hall/
Porter & Chester) Infection control separately. Dress
code policy explanation. Paired with another MA.
(vital signs) No laptop is needed. Would need a
space to sit (stool?)
Medical Student
MFT Student
Middlesex Family Practice
- Faculty
Middlesex Family Practice
Resident
Need laptops, space, ecw training (lite) 2-3 hours.
They should have CHC access. IT does not delete
these students unless they receive a request from HR.
Remote access.
Faculty signs the note and closes it.

12. 12
Nursing Student
Quinnipiac – CHC log in, ECW access and training, Full
non-employee packet, infection control guidelines
sent in as an addendum, no laptops
NB, Meriden and Middletown
8 total and assign the sites based on staffing.
Full day of orientation with nursing staff (RN Mgrs) on
floor paired with another nurse. They would need
space and stool.
Yale School of Nursing
1 month only (same as Quinnipiac) Jean Palin – is it
New Britain or Middletown
Medical Nurse
Practitioner Student
Everything a med student would receive. Same
needs.
Pharmacy Student N/A for now
Psych APRN / MFT/
MSW Students
Space in pod, shared laptop (based on calendar). IT/
Access and log in. ECW Training (Is this necessary?)
Authorize training. Site orientation. Infection
control. School contract/ student contract. BH Dept
training - licensing.
Psych Mental Health
Nurse Practitioner
Student
Social Worker Intern
Summer Student
UCONN Medical Student
Preceptor. Shared laptop. Space to work. Site/HR on
boarding training with non-employee packet. ECW
access and Student training (what is absolutely
necessary in this process? - Veena is checking in with
Dan and Berwyn will check on UCONN)
Wesleyan HOC Student
Wheeler Clinic
Yale Nurse Practitioner
Student
 Human Resources will confirm receipt of request within 24-48 hours
and enter student into Workday system

13. 13
Play #5 – Human Resources, Student, School
contact
Communication with Student
Overview:
After receiving addendum, Human Resources sends each student a
welcome email with important information which will assure
efficient and effective student on-boarding.
Key Steps:
 Human Resources emails student and school representative the
following documents with cc: to assigned Preceptor and Clinical Chief
o Non-Employee packet for student to complete
o Non-Employee manual
o Dress code
o Site details (parking, pods, etc.)
o Request for photo for identification (badge)
o Assigned date and location for eCW and technical training
 One week prior to start date, Human Resources follows up with
student to assure all paperwork has been completed and any
outstanding questions are answered
 Human Resources adds student email to internal CHC distribution list
and sends to Communications Department to add to external email
distribution list

14. 14
Workday Announcement Worklet

15. 15
Play #6 – Human Resources, Student, Preceptor,
Site Safety Representative
Student arrives at CHCI
Overview:
The student will report to Meriden CHCI site/Human Resources
Department (3rd
Floor) or at a designated site where they will be
greeted by an HR Business partner.
Key Steps:
 Student receives identification badge and information regarding specific
site assignment ( information regarding assignment should be received
prior to start by school.)
 Student reports to assigned site location and completes site safety
orientation with designated CHCI staff
 Student reports to assigned preceptor and area of the site he/she will
be working

16. 16
Play #7 – CHCI Trainer, Student
Student is Trained
Overview:
Students and Trainees beginning work at Community Health
Center, Inc. will be trained in all appropriate systems and
functions necessary for their area of work. A systematic
schedule has been designed in order to train in groups in a
consistent method. The schedule is located on the ‘Student
& Trainee’ Sharepoint site on the CHCI Intranet.
Key Steps:
 The Clinical Chief and/or Human Resources Department will assign
the student to the appropriate training classes per the posted training
schedule on the ‘Student & Trainee’ Sharepoint site
 Clinical Chiefs and the Human Resource Department will
communicate with the school and/or student relating to their specific
dates of training
 Students will attend training classes as scheduled. If they are unable to
attend the dates assigned, they will be assigned to the next designated
training date for their area.

17. 17
Play #8 – Human Resources
Student Documentation & Reporting
Overview:
As the student begins their CHCI experience, the Human Resource
team updates all of the information in the student file. This is vital
information which will be compiled to create a report to track
students here at CHC. This data can be sent on a regular basis to
the Healthcare Students work group as well as the CHCI Leadership
Team.
Key Steps:
 Human Resources updates Workday information:
o Actual start date
o Personal Info
o Location
o Preceptor
o End Date
 Human Resources will create a custom report to automatically be
distributed CHCI Leadership Group.
 Regularly scheduled meetings of the ‘Student & Trainee’ committee will
occur on a monthly basis to review students/schools and available
preceptors per site via the capacity spreadsheet

18. 18
Play #9 – Human Resources, Student
Off-Boarding
Overview:
The student experience ends with the preceptor collecting all
CHCI property which was in use by the student for the
duration of assignment. The preceptor has a key role in
assuring all appropriate departments are notified of the
student’s departure including IT, HR and Clinical Chief. The
preceptor will also assure the final evaluation of the student is
sent to the school and to the CHCI Human Resources
Department. Human Resources will send out the Survey
Monkey questionnaire via personal email for the student to
complete regarding their experience at Community Health
Center, Inc.
Key Steps:
 Two weeks prior to assignment completion, Human Resources will
email student a final survey to gain insight on total student experience
 Preceptor assures the following have been collected from student:
o CHCI ID badge
o Laptop if applicable
o Any equipment borrowed
 Preceptor enters Footprint ticket to IT for network access to be turned
off
 Preceptor Notifies HR that employee has ended their assignment
 IT deactivates access to network
 Preceptor submits a final evaluation to school and maintains and sends
internal copy to HR

19. 19
CHC, Inc. Student/Trainee Post-Experience Survey
(Will be sent to students via SurveyMonkey)
CHC, Inc. is pleased that we were able to provide you with an education/training experience in our organization. We
are very committed to building a world-class, primary-care system. Training the next generation is a critical element
of that commitment.
Many people worked together to create your training experience. It is important for us to understand the experience
from your perspective.
Please, take a few moments to complete the following survey.
Rate your satisfaction with the following elements of your experience on a scale of one (1) to five (5). (1) Reflects that
you were very dissatisfied with the experience and (5) reflects that you were extremely satisfied.
Name: _______________
Clinical Experience Start and End Date: ________________
Department
Type of student
Name of Preceptor/Supervisor: _____________________________
Do we have your permission to anonymously share feedback with your preceptor/supervisor: YES or NO
Are there any comments regarding your preceptor/supervisor that you would like to share?
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________
Satisfaction with communication and planning with CHC prior to starting your clinical experience:
1. Very dissatisfied
2. Somewhat satisfied
3. Satisfied
4. Somewhat satisfied
5. Extremely satisfied
Comments:
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________
Satisfaction with training to CHC, technology, site, and systems:
1. Very dissatisfied
2. Somewhat satisfied
3. Satisfied
4. Somewhat satisfied
5. Extremely satisfied
Comments:
________________________________________________________________________________________________

20. 20
________________________________________________________________________________________________
_______________________________________________________________
Satisfaction with the degree to which your experience met the learning objectives established by your school for this
rotation:
1. Very dissatisfied
2. Somewhat satisfied
3. Satisfied
4. Somewhat satisfied
5. Extremely satisfied
Comments:
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________
Satisfaction with your preceptor/ supervisor and his/her attention to your needs as a student/trainee:
1. Very dissatisfied
2. Somewhat satisfied
3. Satisfied
4. Somewhat satisfied
5. Extremely satisfied
Comments:
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________
Satisfaction with the exit process (evaluation, wrap up, return of badge etc.):
1. Very dissatisfied
2. Somewhat satisfied
3. Satisfied
4. Somewhat satisfied
5. Extremely satisfied
Comments:
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________
Please answer the following (2) questions:
Based on my experience I would be likely to consider CHC as a place to work/practice following completion of my
education and training.
1. Strongly disagree
2. Disagree
3. Agree
4. Strongly agree
5. N/A (will be relocating, not my intended field, etc.)

21. 21
Based on my experience, I would be likely to recommend CHC to my friends and colleagues as a place to
work/practice/train.
1. Yes
2. No
Is there any other aspect of your experience on which you would like to comment or do you have any suggestions of
what could have improved your experience and/or enhance the experience of future student?
________________________________________________________________________________________________
________________________________________________________________________________________________
_______________________________________________________________