Health Professions Students in FQHCs - Creating a Process that Works for You: Infrastructure for a Successful Student Training Program In this webinar, we discussed how to evaluate your FQHC infrastructure for successfully hosting health professions students. This discussion included what stakeholders need to engage both inside the FQHC and outside the FQHC to insure success. Participants were guided through the successes and challenges of hosting health professions students by highlighting model programs. The webinar took place March 22, 2016 at 3:00 PM ET

1. Health Professions Students in FQHCs
Creating a Process that Works for You: Infrastructure for a
Successful Student Training Program
Tuesday, March 22nd

2. Community Health Center, Inc.
Foundational Pillars
1. Clinical Excellence- fully Integrated teams, fully
integrated EMR, PCMH Level 3
2. Research & Development- CHC’s Weitzman Institute is
the home of formal research, quality improvement, and R&D
3. Training the Next Generation: Postgraduate training
programs for nurse practitioners and postdoctoral clinical
psychologists as well as training for all health professions
students
CHC Profile:
•Founding Year - 1972
•200+ delivery sites
•130k patients

3. The Community Health Center, Inc. and its Weitzman Institute will provide
education, information, and training to interested health centers in:
Transforming Teams
• National Webinars on advancing team based care
• Invited participation in Learning Collaboratives to advance team based care at
your health center
Training the Next Generation
• Two National Webinar series on developing Nurse Practitioner and Clinical
Psychology residency programs and successfully hosting health professions
students within health centers
• Invited participation in Learning Collaboratives to implement these programs at
your health center
Email your contact information to nca@chc1.com and visit www.chc1.com/NCA.

4. Learning Objectives:
1. Participants will identify two key stakeholders inside and outside of the
FQHC imperative to engage in building a successful student training
program.
2. Participants will describe three key components for a successful student
training program.

5. Get the Most Out of Your Zoom Experience
• Send your questions using Q&A function in Zoom
• Look for our polling questions
• Live tweet us at @CHCworkforceNCA and #FQHCStudents and #HRSAnca
• Recording and slides are available after the presentation on our website within one week
• CME approved activity; requires survey completion
• Upcoming webinars: Register at www.chc1.com/nca

6. Current student process at CHC
200 students annually
Departments Affected:
- Educational Partners
- Human Resources
- IT
- Providers/Preceptors
- Executive Administration
Initial Challenges identified:
- Communication/ Follow-Up
- Orientation
- Training
- Tracking

7. Improvement Strategy
Team assembled
Leader and Facilitator assigned
Weekly meetings scheduled
Work Group Meeting Content
Established common purpose and goal
Process mapping
Challenges, Testing Process
Communication
Letters, emails and phone calls
Surveys – Students, Preceptors/Providers
Intranet Page dedicated to Students/Trainee
Information

8. The Playbook
Captures the type of “play”, roles involved and a step by step guide for that stage of the process.
Healthcare Students Improvement Team Playbook:
Each department worked together with the improvement team as well as independently to
construct the section of the playbook that pertained to their specific area and the new process
designed by the team.

9. The Playbook
Captures the type of “play”, roles involved and a step by step guide for that stage of the
process.
 Introduction and background
 Purpose and goal
 The team
 Table of Contents
 Each “play” includes:
 Play #
 Roles
 Title of Play
 Overview
 Key Steps
 Screen Prints/ Process Map
 Playbook includes any other appropriate documentation
 PDSAs
 Data Displays
 Survey Results

10. Why is Having a Designated Point of Contact
for Schools Important?
• Creates a centralized process where contracts and agreements can be tracked
• Streamlines the communication between schools and the organization
• Relives the providers from collecting additional paperwork and fielding
school requests

11. Collecting Contracts is a Two-Step Process:
• Step 1: Determine interest in establishing an agreement with an interested
university based on an established set of criteria
• Step 2: If an agreement is established, requiring schools to submit “student
addendum” for each contract for all students interested in placement at
CHC.
• Important to note: CHC will not onboard any student unless the proper
paperwork is delivered on time

12. Sample “student
addendum”

13. Collecting contracts is a two-step process:

14. Challenges:
1. Communicating to the universities and training them in the new process
2. Communicating to the providers within the organization and training them
in the new process
3. Working with all departments within the organization to ensure they
receive the necessary information within a timely manner (from HR to IT
to Operations)

15. 1. Human Resources receives notice of an approved
student and sends a welcome email.
2. Notify students of an official start date and training
information.
3. Request all necessary access for student and notify all
departments.
4. Follow up with student to assure all paperwork has been
completed.
5. Student is added to Human Resources Information
System for tracking purposes and shared with leadership.
6. On start date, student meets with Human Resource
Representative or assigned delegate.
Human Resources Process

16. 1. Two weeks prior to assignment completion, Human Resources will email
student a final survey to gain insight on total student experience.
2. Survey responses are collected and shared with leadership.
3. Once the student rotation is complete, the preceptor notifies HR that student
has ended their assignment. Human Resources then enters a ticket to IT
department for network access to be turned off.
Student Exit Process

17. Student/Trainee Post-Experience Survey

18. Precepting the Students
• Criteria for preceptors
• Championing the preceptors
• Preceptor Availability
• Student Assignment
• Challenges and Looking Forward

19. Kristine Gonnella, MPH
Program Manager
267.350.7632 Direct Phone
kristine@chpfs.org Email
………………………………………………………………………
Community Health Partners for Sustainability
a program of the National Nursing Centers Consortium
Strengthening Healthcare for Residents of Public Housing
Centre Square East
1500 Market Street
Philadelphia, PA 19102
www.chpfs.org
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20. Caroline Lloyd Doherty, AGACNP-BC, AACC
Advanced Senior Lecturer, AGACNP Program,
Director of Implementation: CMS/Graduate
Nursing Education Demonstration
phone: 215-898-0296
email: ctl@nursing.upenn.edu
Claire M. Fagin Hall,
Room 357
418 Curie Boulevard
Philadelphia, PA 19104

21. Trisha Mims, MSN, MBA/HCM
Health Center Director
Johnson City Community Health Centers
East Tennessee State University
College of Nursing Community Health Centers
365 Stout Drive, Box 70403
Johnson City, TN 37614
P 423-929-6932
C 423-946-0981
MimsTL@etsu.edu
www.etsu.edu/nursing/practice/sites
Johnson City Community Health Center
ETSU CON has 14 nurse-led practice sites, that consist of school
based clinics, 5 FQCHCs, and 1 RHC
Student Affiliations:
Nurse Practitioner (DNP and MSN)
Medical
Pharmacy
Speech/Audiology
Physical Therapy
Physician Assistant
Bachelor of Nursing
Bachelor/Master Social Work
Psychology
Public Health
Dental Assistants
Dental Hygiene
Certified Medical Assistants
Radiology Students (Fall ’16)

22. Open Space for Discussion

23. Reminders
Sign up for our next webinar in this series:
How to Make it Work for the Students
Tuesday, April 12th 3–4 p.m. EST
Complete our survey!
Sign up at www.chc1.com/NCA

24. Speakers
From Community Health Center, Inc.:
Margaret Flinter, APRN, PhD, Senior Vice President & Clinical Director
Kerry Bamrick, MBA, Senior Program Manager
Veena Channamsetty, MD, Chief Medical Officer
Patti Feeney, MS, Manager of Quality Improvement Education
Mandy Lamb, MA, Executive Assistant
Tara Santamaria, MA, Human Resources Recruitment Coordinator
From National Nursing Centers Consortium:
Kristine Gonnella, MPH, Program Manager, Community Health Partners for Sustainability
From Johnson City Community Health Centers:
Trisha Mims, MSN, MBA/HCM, Director
From University of Pennsylvania School of Nursing
Caroline Lloyd Doherty, AGACNP-BC, AACC, Advanced Senior Lecturer, AGACNP Program, Director of
Implementation: CMS/Graduate Nursing Education Demonstration