Presentation on how DVLA customer needs have changed by Anthony Bamford at the DVLA Discovery Day held on 2 July 2014 at the Department for Communities and Local Government.
Presentation on how DVLA customer needs have changed by Anthony Bamford at the DVLA Discovery Day held on 2 July 2014 at the Department for Communities and Local Government.
Best Practices in Quality Assurance Using Speech AnalyticsCallFinder
While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Monitoring the voice of your customers to measure and improve quality assurance standards will help you extract customer insights to leverage and use to change customer service processes, quality assurance standards, and more to improve their experiences. Most recently, analytics can be leveraged to automate the QA process and make it more objective and accurate.
In 2019, organizations are still struggling to prove the value of their Customer Experience (CX) efforts. Learn how you can build an effective Voice of the Customer program and quantify the business impact.
How to Deploy Speech Analytics for Enhanced Customer ExperienceUniphore
In a contact center eco-system, speech analytics is integral to business analytics. This presentation underlines the ease with which companies can deploy speech analytics for enhancing customer experience.
How to Use Net Promoter Score to Transform the Customer JourneySatmetrix
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.
Customer Churn. Everyone loves talking about how to calculate it, how to reduce it, and how bad it is (us included!). But isn’t it time to sit down and figure out how we can actually influence it, and what actions we can actually take, given certain characteristics?
The Actionable SaaS Metrics series goes beyond measuring and calculating. It takes a deeper look at some characteristics of common subscription metrics, with the goal of identifying key actionable steps to optimize them for your business.
A typical user gives you about 3-5 seconds to catch her attention and take an action let that be an Email or a Landing Page. A good design grabs the attention of visitors and compels them to complete a conversion. Refer to this presentation to learn how you can create a winning landing page with simple tips.
In this presentation covers:
1) What are the principles of good landing pages
2) How to integrate your mail campaigns to make landing pages even more effective
3) What you should be measuring
Multi Armed Bandits and Optimized Online MarketingMarkus Ojala
Deep dive to optimized online marketing in Facebook. Explaining both current optimization features in Facebook as well as optimization built by Smartly.io on top of Facebook. Metrics Monday, 2015-11-02
Delivered this presentation in a Learn with Google publisher event in Sydney & Melbourne, Australia in November 2013. It focuses on growing the audience of publishers with the help of Google Analytics data especially focusing on engagement and loyalty elements.
Driving Value for Utilities using Speech AnalyticsPam Jeffries
Speech analytics can turn your call center recordings into insights that yield real business benefits. Built by our experts for a live webinar, these slides will share how speech analytics “as-a-service” capabilities can help your utility increase first-call resolution, lower cost to serve, and increase overall customer satisfaction.
Path Towards Conversational Service AutomationUniphore
Global Survey of Speech Analytics & Conversational Service Automation: Destination 2020. This global survey documents the business impact of Speech Analytics technologies to enable a path to digital transformation and address immediate customer issues.
Expertise Hour: The Dos and Don'ts of Web Chat with Johan JacobsMoxie
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?
Learn how HR chatbots help recruiters simplify recruitmentHirePro
HR chatbot, powered by AI and NLP, is a great tool for recruiters. Chatbots can be used for candidate engagement, high volume data collection and verification.
Best Practices in Quality Assurance Using Speech AnalyticsCallFinder
While call center quality assurance (QA) has traditionally focused on monitoring and improving internal agent quality and compliance, solutions have been expanded to help uncover valuable insights to improve business operations and customer satisfaction. Monitoring the voice of your customers to measure and improve quality assurance standards will help you extract customer insights to leverage and use to change customer service processes, quality assurance standards, and more to improve their experiences. Most recently, analytics can be leveraged to automate the QA process and make it more objective and accurate.
In 2019, organizations are still struggling to prove the value of their Customer Experience (CX) efforts. Learn how you can build an effective Voice of the Customer program and quantify the business impact.
How to Deploy Speech Analytics for Enhanced Customer ExperienceUniphore
In a contact center eco-system, speech analytics is integral to business analytics. This presentation underlines the ease with which companies can deploy speech analytics for enhancing customer experience.
How to Use Net Promoter Score to Transform the Customer JourneySatmetrix
In a recent survey, McKinsey found that organizations that focused on maximizing satisfaction along the entire customer journey can increase customer satisfaction by 20%, lift revenue by up to 15%, and lower the cost of serving customers by as much as 20%.
In this presentation, Deborah Eastman, Chief Customer Officer of Satmetrix, shares insights on how you can build a customer experience program that drives customer loyalty, increases word of mouth, and delivers improved business performance.
Customer Churn. Everyone loves talking about how to calculate it, how to reduce it, and how bad it is (us included!). But isn’t it time to sit down and figure out how we can actually influence it, and what actions we can actually take, given certain characteristics?
The Actionable SaaS Metrics series goes beyond measuring and calculating. It takes a deeper look at some characteristics of common subscription metrics, with the goal of identifying key actionable steps to optimize them for your business.
A typical user gives you about 3-5 seconds to catch her attention and take an action let that be an Email or a Landing Page. A good design grabs the attention of visitors and compels them to complete a conversion. Refer to this presentation to learn how you can create a winning landing page with simple tips.
In this presentation covers:
1) What are the principles of good landing pages
2) How to integrate your mail campaigns to make landing pages even more effective
3) What you should be measuring
Multi Armed Bandits and Optimized Online MarketingMarkus Ojala
Deep dive to optimized online marketing in Facebook. Explaining both current optimization features in Facebook as well as optimization built by Smartly.io on top of Facebook. Metrics Monday, 2015-11-02
Delivered this presentation in a Learn with Google publisher event in Sydney & Melbourne, Australia in November 2013. It focuses on growing the audience of publishers with the help of Google Analytics data especially focusing on engagement and loyalty elements.
Driving Value for Utilities using Speech AnalyticsPam Jeffries
Speech analytics can turn your call center recordings into insights that yield real business benefits. Built by our experts for a live webinar, these slides will share how speech analytics “as-a-service” capabilities can help your utility increase first-call resolution, lower cost to serve, and increase overall customer satisfaction.
Path Towards Conversational Service AutomationUniphore
Global Survey of Speech Analytics & Conversational Service Automation: Destination 2020. This global survey documents the business impact of Speech Analytics technologies to enable a path to digital transformation and address immediate customer issues.
Expertise Hour: The Dos and Don'ts of Web Chat with Johan JacobsMoxie
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?
Learn how HR chatbots help recruiters simplify recruitmentHirePro
HR chatbot, powered by AI and NLP, is a great tool for recruiters. Chatbots can be used for candidate engagement, high volume data collection and verification.
Combining the Power of AI Chatbot with RPA for addressing challenges in Manuf...Arindam Sen
A case study on the INDIAN MANUFACTURER – DEALER NETWORK AND THE possible opportunity that AI CHATBOTS & RPA can bring to efficiently manage a vast distributed dealer network and handle dealer complaints, enquiries and effectively measure & forecast product demand
Outsourcing service by CA Sivakasi branch of ICAICA Dhaval Paun
1. Reasons for Diversifying to Outsourcing Practice over Traditional Practice.
2. Myths About Outsourcing Practice!
3. Skill Alignment for starting Outsourcing Practice.
4. How to start Outsourcing Practice from your own current setup!
• Best Freelancing Platform to Start and Why?
• Right Strategy to success on Any Outsourcing Channel? (Freelancing Platform or otherwise)
• Successful Service Delivery Secrets!
• Next steps to source clients directly beyond Freelancing Platforms.
5. Practice Management Tools to Support/Enable Outsourcing Practice. And How to Make sure your Traditional Practice is on Auto-Mode without your regular monitoring.
The New Tech Experience: Innovation, Optimization, and CollaborationAggregage
Learn how to streamline productivity and efficiency with machine learning and artificial intelligence in this exclusive webinar with expert innovator Paul Weald. Embrace automation, collaborate with new technology, and watch how you can thrive!
Contact Center 09 – Not Just Surviving But Thriving In A Down EconomyRightNow Technologies
Keynote speaker, Donna Fluss, president of DMG Consulting, shares key strategies to help you:
- Improve productivity by reducing expenses
- Provide an outstanding customer experience
- Generate incremental revenue
- Retain customers
Next you’ll here from RightNow's Director of Product Marketing, Stephen Bell. Steve will unveil technologies that will help you deliver on the recommended strategies.
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
Best WhatsApp Business API For DevelopersBriteBrands
Abracket is a robust platform that offers organizations a ready-to-go WhatsApp Chat/Conversational Platform. This feature-rich application has been thoroughly tested and linked with official WhatsApp Business APIs, making it the ideal choice for companies wishing to onboard clients on their own brand's software. Businesses can use this platform to give their clients great services while generating recurring revenue.
The WhatsApp Chat/Conversational Platform includes a number of advanced capabilities, such as personalized messaging, chatbot integration, multimedia messaging, and others. It is simple to use, and firms can tailor it to their own requirements. Businesses can use this solution to swiftly establish a fully functional WhatsApp Chat/Conversational Platform and offer their clients the required assistance.
Overall, the white-label tool is a great solution for organizations wishing to give exceptional service to their consumers while generating recurring money.
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
Navigating the Metaverse: A Journey into Virtual Evolution"Donna Lenk
Join us for an exploration of the Metaverse's evolution, where innovation meets imagination. Discover new dimensions of virtual events, engage with thought-provoking discussions, and witness the transformative power of digital realms."
Enterprise Resource Planning System includes various modules that reduce any business's workload. Additionally, it organizes the workflows, which drives towards enhancing productivity. Here are a detailed explanation of the ERP modules. Going through the points will help you understand how the software is changing the work dynamics.
To know more details here: https://blogs.nyggs.com/nyggs/enterprise-resource-planning-erp-system-modules/
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...Juraj Vysvader
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I didn't get rich from it but it did have 63K downloads (powered possible tens of thousands of websites).
GraphSummit Paris - The art of the possible with Graph TechnologyNeo4j
Sudhir Hasbe, Chief Product Officer, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Top 7 Unique WhatsApp API Benefits | Saudi ArabiaYara Milbes
Discover the transformative power of the WhatsApp API in our latest SlideShare presentation, "Top 7 Unique WhatsApp API Benefits." In today's fast-paced digital era, effective communication is crucial for both personal and professional success. Whether you're a small business looking to enhance customer interactions or an individual seeking seamless communication with loved ones, the WhatsApp API offers robust capabilities that can significantly elevate your experience.
In this presentation, we delve into the top 7 distinctive benefits of the WhatsApp API, provided by the leading WhatsApp API service provider in Saudi Arabia. Learn how to streamline customer support, automate notifications, leverage rich media messaging, run scalable marketing campaigns, integrate secure payments, synchronize with CRM systems, and ensure enhanced security and privacy.
AI Pilot Review: The World’s First Virtual Assistant Marketing SuiteGoogle
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
✅With one keyword, generate complete funnels, websites, landing pages, and more.
✅More than 85 AI features are included in the AI pilot.
✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
✅99.99% Up-Time Guaranteed
✅30 Days Money-Back Guarantee
✅ZERO Upfront Cost
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
Enhancing Research Orchestration Capabilities at ORNL.pdfGlobus
Cross-facility research orchestration comes with ever-changing constraints regarding the availability and suitability of various compute and data resources. In short, a flexible data and processing fabric is needed to enable the dynamic redirection of data and compute tasks throughout the lifecycle of an experiment. In this talk, we illustrate how we easily leveraged Globus services to instrument the ACE research testbed at the Oak Ridge Leadership Computing Facility with flexible data and task orchestration capabilities.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
Developing Distributed High-performance Computing Capabilities of an Open Sci...Globus
COVID-19 had an unprecedented impact on scientific collaboration. The pandemic and its broad response from the scientific community has forged new relationships among public health practitioners, mathematical modelers, and scientific computing specialists, while revealing critical gaps in exploiting advanced computing systems to support urgent decision making. Informed by our team’s work in applying high-performance computing in support of public health decision makers during the COVID-19 pandemic, we present how Globus technologies are enabling the development of an open science platform for robust epidemic analysis, with the goal of collaborative, secure, distributed, on-demand, and fast time-to-solution analyses to support public health.
In the ever-evolving landscape of technology, enterprise software development is undergoing a significant transformation. Traditional coding methods are being challenged by innovative no-code solutions, which promise to streamline and democratize the software development process.
This shift is particularly impactful for enterprises, which require robust, scalable, and efficient software to manage their operations. In this article, we will explore the various facets of enterprise software development with no-code solutions, examining their benefits, challenges, and the future potential they hold.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
4. Why consider Chat?
Speed, High intent customer
Shift in consumer behavior
New and Young workforce
Multi-task , Short to the point
Re-engage, Outbound, Escalations
More channels to connect
5. Chat Engagement Channels
Web Chat
Facebook Messenger
SMS
Apple Business Chat
Google RCS
Amazon Alexa
7. SMS / Chat based Marketing (outbound)
Photo and numbers credit: txtsignal.com
91% of Americans have Text
ready mobile phones
98% text messages are read
in 2 minutes
8. Challenges with Chat Engagement
Human / Agent Support
Best practices to Engagement
Business Integration
Business Commitment & Process Transformation
Lack of Automation data
9. Chatbots, use cautiously
WHAT is a Chatbot?
WHY would a business implement Chatbot strategy?
WHERE are chatbots most efficient?
Are all chatbots automated machine responses?
Best Practices and Use Cases
Customer initiation
Customer re-engagement
Customer campaign engagement
10. Human vs Chatbot
Live Chat Chatbot
High value transactions Task focused, Low intent
Time consuming and expensive One Time build/automate/train
Easy switch between context Simple workflow based. Cannot
change path or switch context easily.
Can provide necessary training,
expensive but doable and effective.
Lack of natural language
understanding and business domain.
A fixed % of work is too manual and
redundant
Bot (service) are great for redundant,
repetitive tasks
11. Engagement Features to Consider
Route and engage customers with Agents
CRM Integrations
Marketing Campaigns
Team Engagement Transfers
Co-browse / Screensharing
Knowledgebase
Automated Escalations
Analytics and Predictions
Voice and Video engagement
12. Analytics to Measure and Improve
Intent Detection
Customer Engagement
Trends and Behavior
Content and Sentiment
Spam/Anomaly
Self Help
Re-engagement
Scheduling
Enhanced Interaction
13. Know Channel Restrictions
Facebook
Uses 24 hours + 1 policy
SMS
TCPA Restrictions
Promotional content could get number blocked
Rate limiting
Apple Business Chat and Google RCS
To follow Facebook
14. Follow Best Practices
On-board one channel at time
Create channel best practices
Setup TCPA requirements. Include “Stop to End” conversation
Continuously measure and optimize.
Use Knowledgebase over Chatbot only solution (except for Alexa)
Extract opportunities from conversations.
https://www.careerprofiles.com/blog/hiring-innovative-talent/blog-interactive-vs-digital-vs-online-marketing-jobs/
Online Marketing Job Examples: banner advertising, remarketing/retargeting, SEO (search engine optimization), SEM (search engine marketing), social media, blogging, microsites, forums, and splash pages.
Digital Marketing Job Examples: mobile website, mobile application, mobile ads, email marketing, video marketing, texting campaigns, and podcasting.
Interactive Marketing Job Examples: A Rich Media banner add which triggers you to enter your zip code so it can render a unique landing page providing a list of nearby stores in your location, a two way exchange twitter conversation, online gaming, commenting on a blog post.
Give customers the control
Faster response will lead to more conversations
Better experience and consumer trust