SlideShare a Scribd company logo
© botsplash.com
Give consumers a platform to interact
with agents and bots seamlessly!
© botsplash.com
Live Chat or Chat Bot ?
LIVE CHAT CHAT BOT
Time consuming & expensive  One Time build/automate/train 
Easy to switch context or topic  Simple workflow based. Cannot change path or
switch context easily. 
Can provide necessary training, expensive but
doable and effective.  
Lack of natural language understanding and
business domain. 
Easy to switch context or topic  Constraint to one channel. 
A fixed % of work is too manual and redundant  Bot (service) are great for redundant, repetitive
tasks 
So a suitable solution: Live Chat + Bot
© botsplash.com
Our Solution
Chat Platform
Bot PlatformEngage customers over
web, facebook and text
(sms) channels
 Agents chat
 Customer profiles
 Call to action triggers
Bot Platform
Automated interactions
with switching between
bot and agent
 Form driven flows
 Campaigns
 Integrations
 Off-Hour Support
 Analytics
Intelligence
Domain focused bots to
understand context and
language
 Natural language
 Context Aware
 Business Domain
 KPI based model training
 Self learning
© botsplash.com
Request for
Demo
botplash.com/contact
© botsplash.com
How it works
© botsplash.com
Features
• Setup a new account with chat features in less than a minute!
• Fluent conversation for existing domains using ML + deep learning trained
models
• Complement prevailing helpdesk and customer management solutions
© botsplash.com
New domain learning
Explore
Domain Gathering
Explore various forms of
data to understand and
train topic, entities, user
intents and knowledge
base using NLP and
machine learning tools.
Build Flows
Develop Flows
Create the flows with
retrieval based rules and
trained models to predict
the context, intent and
generate answers
accurately
Release
Business Integration
Integrate with business
process to engage the
bot & agent.
© botsplash.com
Vertical
Industries
Target Audience
Real Estate Agencies
Insurance Companies
Car Dealerships
SAAS Companies
© botsplash.com
Questions?
Write to us at hello@botsplash.com

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botsplash deep dive

  • 1. © botsplash.com Give consumers a platform to interact with agents and bots seamlessly!
  • 2. © botsplash.com Live Chat or Chat Bot ? LIVE CHAT CHAT BOT Time consuming & expensive  One Time build/automate/train  Easy to switch context or topic  Simple workflow based. Cannot change path or switch context easily.  Can provide necessary training, expensive but doable and effective.   Lack of natural language understanding and business domain.  Easy to switch context or topic  Constraint to one channel.  A fixed % of work is too manual and redundant  Bot (service) are great for redundant, repetitive tasks  So a suitable solution: Live Chat + Bot
  • 3. © botsplash.com Our Solution Chat Platform Bot PlatformEngage customers over web, facebook and text (sms) channels  Agents chat  Customer profiles  Call to action triggers Bot Platform Automated interactions with switching between bot and agent  Form driven flows  Campaigns  Integrations  Off-Hour Support  Analytics Intelligence Domain focused bots to understand context and language  Natural language  Context Aware  Business Domain  KPI based model training  Self learning
  • 6. © botsplash.com Features • Setup a new account with chat features in less than a minute! • Fluent conversation for existing domains using ML + deep learning trained models • Complement prevailing helpdesk and customer management solutions
  • 7. © botsplash.com New domain learning Explore Domain Gathering Explore various forms of data to understand and train topic, entities, user intents and knowledge base using NLP and machine learning tools. Build Flows Develop Flows Create the flows with retrieval based rules and trained models to predict the context, intent and generate answers accurately Release Business Integration Integrate with business process to engage the bot & agent.
  • 8. © botsplash.com Vertical Industries Target Audience Real Estate Agencies Insurance Companies Car Dealerships SAAS Companies
  • 9. © botsplash.com Questions? Write to us at hello@botsplash.com