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All Things DATA
Cross Device Measurement
w/ Google Analytics
@CharlesFarina #ATDconf
About Me – Charles Farina
 Certified Web Analyst from Digital Analytics Association
 5+ Years of Google Analytics Experience
 Over 100 Enterprise Implementations of Google Analytics
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
 Where are we as an industry
 Example and how to
 Successes and hard learning's
Agenda
What I’ve Tracked with Google Analytics
@CharlesFarina #ATDconf
What is
Cross Device
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Cross Device
Demo
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Goals
@CharlesFarina #ATDconf
Setup
 Bocce Court
 Microsoft Kinect w/ Custom App
 C#
 App Engine (Python)
 D3.js
 Microsite w/ Hubspot
 Measurement Protocol for Universal Analytics
 V1 – C Library
 V2 – Python Library
@CharlesFarina #ATDconf
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
Live Leaderboards
@CharlesFarina #ATDconf
The Data in Google Analytics
@CharlesFarina #ATDconf
Tracking Movement
@CharlesFarina #ATDconf
Tracking Scores and Leaders
@CharlesFarina #ATDconf
Tracking Teams
@CharlesFarina #ATDconf
Tracking Firmographics
@CharlesFarina #ATDconf
Sign Up
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Results
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Why Cross Device
Is Challenging
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Barriers
@CharlesFarina #ATDconf
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
How Would You Track This?
@CharlesFarina #ATDconf
How Would You Track This?
How To:
Effective Cross Device
Measurement
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Start With a Plan
@CharlesFarina #ATDconf
Specifics to Setup
In Google Analytics
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
The Code – Measurement Protocol
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
AP Code Libraries: analyticspros.com/tools/code/
 Python, C PHP (Universal)
 Future: Your project
Roku: https://github.com/thyngster/roku-universal-analytics
Windows 8: https://googleanalyticssdk.codeplex.com/
iOS & Android:
https://developers.google.com/analytics/devguides/collecti
on/mobile/Image Source: Flickr (Mack Male + Torkild Retvedt)
Account Configuration: Two Options
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
 Option 1: Unified views within one property
 Option 2: Roll-Up Reporting (Premium Only)
@CharlesFarina #ATDconf
User-ID
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Turn on User-ID Override
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Actually Read the TOS
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Are You Currently Violating TOS?
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
The Musts
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
 You HAVE to Inform Users
 No PII or Device Identifiers
 Only Stitch Unauthenticated Sessions with Consent or when
Legal
@CharlesFarina #ATDconf
Session Stitching?
(C) 2015 Analytics Pros, Inc. - CONFIDENTIALImage Source: Google Analytics Developer Site
Sending UserId to GTM
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
dataLayer.push({
'event': ’user-authentication',
’userId': ‘123-wDa3',
’join-date': ’20141203',
’purchase-total': ’11',
’lead-status': ’5’
});
Simo Tutorial - http://goo.gl/6nsKR3
@CharlesFarina #ATDconf
Using an Existing Cookie – Preferred Option
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Sending it to Google Analytics
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Default Cross Device Reports
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Adhoc Reports are Everything
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
No Planning
=
No Value
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Advice for
Getting Started
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Advice for Getting Started
 Do Not Ignore The P Word
 Start Small
 Roadmap is Critical
 Google Analytics Can Not Do Everything
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
What The Future Holds
Digital Platforms
Customer Data
Physical
Digital Analytics
Analysis & Insights
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL
Thank You!
@CharlesFarina
#ATDconf
@AnalyticsPros
Read This: http://goo.gl/d5qAWz
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf
Manage with Filters
(C) 2015 Analytics Pros, Inc. - CONFIDENTIAL@CharlesFarina #ATDconf

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Charles Farina - Analytics Pros (All Things Data 2015)

Editor's Notes

  1. Examples of Cross-Device Go Over Where we are at as an Industry Specific How tos for GA (The techniques are Tool Agnostic Share Successes and Some Hard Learnings
  2. Kinect, Mac Apps, More Internet of Things
  3. Why Cross-Device serve targeted advertising to consumers across multiple digital devices Understand and offer better experiences
  4. Real-World Showcase at a conference
  5. At Analytics Pros we are big fans of Optimizely. As of December it is Now Free (Truly Free) When Optimizely announced they were putting on a conference we knew we wanted to be there Presence
  6. For engaging we went with bocce
  7. D3.js
  8. April 2014 Nick Milovski Used to be pipeline limitation Visitors are now users and visits are sessions:
  9. Had an engaging booth were, people volunteered information
  10. Helps us build Personas Insightera, Demandbase, Bizo
  11. Pause for Questions!
  12. Barriers Siloed Teams Limited Resources Sheer Complexity Toolset
  13. Siloed Teams Limited Resources Sheer Complexity Don’t just go fishing Toolset Not Flexible (Users / Account Structure) Send Data Later GA Is not Meant to do anything Recommendations: Focus on the fundamentals Start Small
  14. Barriers Siloed Teams Limited Resources Sheer Complexity Toolset
  15. Differences Only Enter E-Mail Once Mobile Number is a button instead of an automatic input Signup happens automatically on Gender Click What Hit Type in GA Should We Use to Track Whats Our Naming Convention
  16. Barriers Siloed Teams Limited Resources Sheer Complexity Toolset
  17. Siloed Teams Limited Resources Sheer Complexity Toolset Not Flexible (Users / Account Structure) Send Data Later Recommendations: Focus on the fundamentals Start Small
  18. Average Devices Per User Behavioral Change Conversions
  19. One Implementation in Hebrew, One in English
  20. A lot of Work. Just getting a foundational implementation has been a success I can honestly say that in some cases the benefits have been very low. Others have been successful. Depends on Commitment and ability to do fundamentals