The document discusses the delivery of customer experience for digital applications through performance assurance using intelligent automation and the creation of a data lake. It highlights various challenges in performance testing, such as coverage, time, and data analytics, and proposes solutions like cloud farms and advanced testing methodologies. Furthermore, it emphasizes the importance of tools and real-time analytics in enhancing application performance and user experience.

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Delivering CX for Digital Applications
- through Continuous Performance Assurance using intelligent Automation & creation of Data Lake
14th 15th Dec 2019
By Sijo Joy & Bulu Sahu

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Customer Experience
Features
Performance
Usability

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FIRST MILE VISIBILITY LAST MILE VISIBILITY ??
Performance – Science of First Mile to Last Mile
ReliabilityScalability Experience
Experience across
 Devices
 OS/Browser
 Network
 Locations
Availability

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Challenges in Delivering Performance
Coverage Time
Data Analytics
API Testing Functional Testing
CXTestingTM
Performance Testing
Test Results
APM Data
H/w Logs
Comparison Reports
Historical Trend
Auto Performance Hotspots
Devices OS
Browsers
Network
Crash Logs
Application Logs
Defects
Changes
Auto Baselining

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Overcoming Coverage Challenge
Cloud Farm
 Device Pool
 Mix of High, Mid Low range devices
 OS (IOS + Android)
 Browser Pool
 Load Injectors
 Network Virtualization

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Overcoming Time Challenge
Functional
Testing
Load Testing
(Low Volume)
CXTestingTM
Early Performance Testing
Application
Monitoring
Reuse

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Overcoming Data Challenge
Data Lake
C1 C2 C3 C4 Cn
Dynatrace/
AppDynamics
Jira GIT
Selenium/
Appium
Jmeter **
*
Tools
Collector

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Overcoming Analytics Challenge
Performance Hotspot Analysis
Real time incident management
Pattern Based Discovery on historical Data
AI Power
Presentation
Layer
Unified
Reports
Historical
Reports
Comparison
Reports
Hotspot
Reports
Defect
Logs
Trend
Analysis
Report Generation

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Anything Still Missing??

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Continuous Performance Assurance Platform
Application
Monitoring
Load Testing
(Full Volume)
Continuous Testing Continuous Monitoring
Data Lake
Functional
Testing
Load Testing
(Low Volume)
CXTestingTM
Early Performance Testing
Analysis and Reporting
Pre
Production
Post
Production
API
Testing
Environment
Orchestration Layer
Data Layer
Analytics &
Presentation Layer

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Overcoming the Challenges
Coverage Time
Data Analytics
Cloud Farm Early Performance Testing
Data Lake
AI Driven

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Q & A