Charlatta Francis has over 12 years of experience in information technology and management. She has worked in IT roles for tribal casinos and healthcare organizations, where her responsibilities included help desk support, application support, and managing IT departments. She has a wide range of technical skills, including experience with Windows, SQL, Crystal Reports, and various healthcare and casino software.

1. Charlatta J Francis
PO Box 3773
Tuba City, Arizona 86045
520-310-0663
Cj-francis@live.com
SUMMARY OF QUALIFICATIONS
 Information Technology 12 years experience
 Management experience 10 years - Assistant Manager 5 years – Lead – 4 years
 Gaming experience 12 years
 Secretarial/Management skills - typing65-70 wpm, filing, bookkeeping and 10 key.
 Good public relations skills
 Dependable and trustworthy individual
COMPUTER EXPERIENCE
 Active Directory
 Server Experience
 Computer knowledge, knowledgeable with different kinds of windows environment
 Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10
SOFTWARE EXPERIENCE
 HospitalSoftware – Stockell, Alert, Orchard, HMS, Oracle, Cloverleaf, Propharm/WinPharm, RPMS, Plexis, Dentrix
 SQL 2012,
 CrystalReports 2011
 Web page design
 Payroll Software – Peoplesoft, Kronos, Ultipro
 Casino Software - Aristocrat - Oasis Black Bart, FloorLogix, Bally’s, Universal Desktop – InfoGenesis, KENO Optima
 Microsoft softwareprograms - Word, Excel, Power Point, Access, Front Page, Publisher, Projects, Visio
 Accounting Software - Quick Books, Peachtree
 Cobalt working environment
TRAININGS

 CrystalReports XI 2011 Level I
 CrystalReports XI 2011 Level II
 Administering Microsoft SQL Server 2012 Database
 Query Microsoft SQL Server 2012
 Alert Healthcare Application
 Zumba Fitness Instructor Certified
 Mixxedfit Dance Fitness Instructor Certified
BOOKKEEPING EXPERIENCE
 Accounts Receivable
 Accounts Payables
 Payroll Management: PeopleSoft and KRONOSexperience
 Data Entry
 Retail and inventory control

2. EMPLOYMENT HISTORY
Twin Arrows Navajo Casino, (928)856-7300, 22181 Resort Blvd-Exit 219, Flagstaff, AZ 86004
Information Technology Manager
03/2013 – 03/2016
Duties:
 Review of all reports pertaining to the IT department.
 Budgets
 Projects
 Delegating assignments to team members.
 Tier I support to end users both internal and external - printers, desktops, telephones, softwareinstalls, hardware
installs
 Tier II support to end users both internal and external - Application upgrades, Remote communication with vendors,
server patches, server updates, printer configurations, telephoneconfiguration, wireless, interface experience, active
directory, sql, crystalreports.
 Daily Vendor communication
Tuba City Regional Health Care Corporation, (928) 283-2040, PO Box 600, Tuba City, AZ 86046
Tier Two – Information Technology Application Support Technician
10/2011 - Present
Tier One - Information Technology Helpdesk Support Technician
07/2010 – 10/2011
Duties:
 Review of all contracts with new vendors and projects.
 Budgets
 Projects
 Delegating assignments to tier I team members
 Tier I support to end users both internal and external - printers, desktops, telephones, softwareinstalls, hardware
installs
 Tier II support to end users both internal and external - Application upgrades, Remote communication with vendors,
server patches, server updates, printer configurations, telephoneconfiguration, wireless, interface experience, active
directory, sql, crystalreports.
 Daily Vendor communication
Desert Diamond Casino, (520) 294-7777 ext 2000 PO Box 22230, Tucson,AZ 85734
12/2004 – 07/2010
IT System Slot Administrator 10/2008 – 07/2010
Duties:
 Responsible for bringing slot equipment on and off thefloor.
 Modifications for moves. Work with Slot technicians.
 Work with IT teams in areas AD, People soft, • Casino Software - Aristocrat - Oasis Black Bart, FloorLogix, Universal
Desktop – InfoGenesis, KENO Optima, Bingo,
 Review of all contracts with new vendors and projects.
 Tier I support to end users both internal and external - printers, desktops, telephones, softwareinstalls, hardware
installs
 Tier II support to end users both internal and external - Application upgrades
 Remote communication with vendors, server patches, server updates, printer configurations, telephone configuration,
wireless, interface experience, active directory, sql, crystalreports.
 Daily Vendor communication
Payroll Clerk 08/2005 - 10/2008
Duties:
 Process and calculated payrollbiweekly
 941
 W-2
 Payroll taxes
 Explained in detail pay stubs to employees
Lead Revenue Audit Clerk 12/2004 - 12/2004 - 08/2005
Duties:
 Reviewed daily paperwork from different departments
 Researched discrepancies
 Adjustments per approvalof controller

3. Auto Trader Publishing Co, (520) 326-2886, 3860 S Palo Verde Rd-Suite 313, Tucson,AZ 85714
10/2004 - 12/2004
Composing (Data Entry), Photo Processor
Bass & Associates PC, (520) 577-1544 3935 E Ft Lowell, Tucson,AZ
06/2003 - 09/2004
Data Entry Clerk, Titles Specialist
Morris K Udall Foundation,130 South Scott Ave., Tucson,AZ 85701
02/2003 - 05/2003
General Office Support - Work Study
Classic Auto Body, 913 Pine St, Page, AZ 86040
06/1997 - 05/2003
Office Manager/Bookkeeper
EDUCATION
University Of Arizona
2000 - Current
Major: Computer Engineering
Pima Community College
2000- Current
Field Of Study: Engineering
ITT Technical Institute,1455 W River Rd, Tucson,AZ 85704
2005 - Current
Page High School, Page, AZ
Graduated 05/1987
CLUBS AND ORGANIZATIONS
AISES (American Indian Science and Engineering Society)
Southern Arizona Darts Association
Tucson Dart Club
REFERENCES
Joyce Lily
Desert Diamond Casino
Tucson,AZ
520-419-2154
Marc Rowley
To’Odham Tribal Regulatory
Tucson,AZ
520-982-4449
Faustino Quintanilla
Salt River Project
Tempe, AZ
602-359-6818
flquinta@srpnet.com
Daryl Clark
Interstate Steele
Phoenix, AZ
602-516-4351
Denise Clah
College America Instructor
(928) 699-0241
Joyce Lily
Desert Diamond Casino
Tucson,AZ
(520) 419-2154