Joseph Galvan has 15 years of experience as a Telecommunications Specialist and Central Office Technician for AT&T maintaining their networks. He is proficient with various networking equipment from multiple vendors and is pursuing CompTIA certifications. Galvan is currently enrolled in an AAS program for Computer Networking and is looking for a position that offers growth opportunities as a Telecommunications Specialist Technician or Network Administrator.

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JOSEPH A. GALVAN
2081 W. Sunset Ave. Decatur, IL 62522 • Home (217) 422-2443 Mobile (217) 414-1097
Email: axxell32@hotmail.com
Hard working, self-motivated, goal setter and innovative professional with a wide array of technical skills and experience
in search of a position with opportunities for growth, advancement and career development as a Telecommunications
Specialist Technician/Network Administrator
SUMMARY OF QUALIFICATIONS:
 15 years of progressive, practical experience in Telecommunications/data communications, analog and digital
signaling for AT&T Corporation. Local surveillance, “hands-on” installation, testing, maintenance and repair
 Proven ability to resolve failures of new and existing telecommunications networks from: POTS, DSL, DS0-DS3,
T1-T3 and above and trunking systems in the most expeditious manner
 Experience in Nortel Switch DMS-10, DMS-100/200, Alcatel, Tellabs, and Adtran equipment, FLM-150, 600, and
2500, FMT-150, DMT-300 Digital Mux, Ciena, Fujitsu Flash Wave 4500/7500. Juniper MX960, Cisco routers and
switches. DACS (Heikimian, Wiltron, Titan 500) UMC, Analog Test Access Point (SMAS)
 Consistently rated excellent in areas of customer relations, teamwork, problem solving, communications skills,
training, trouble escalation, time management and the ability to get the job done. Always scoring over 105% in
productivity, efficiency and utilization in monthly performance reviews
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PROFESSIONAL EXPERIENCE:
Telecommunications Specialist/Central Office Technician.
Proactively monitored and maintained AT&T Networks from 02/2000 – 05/2015. Coordinated installations with internal
surveillance and test departments within AT&T as well as other Telecommunications Companies and CLECS.
 Maintained SS7 links from Signal Transfer Points (STP), Service Control Points (SCP) and Telecommunications
Carries communicating with AT&T’s network
 Teamed with Network Reliability Centers (NRC), Operation Information Control, 911 Resolution Center, Alarm
Surveillance, Power Network Reliability Center, Optical Group (Provisioning and trouble-shooting), Cisco routers,
and all the AT&T’s Network Services, Design Groups and Technical Support to resolve problems in the most
timely manner to comply with ICC and FCC guidelines
 Coordinated installation, test and turn-up of new technologies (U-verse) video, broadband, VoIP and Data
Networks with field Technicians, Tech support and other telecom companies
 Provisioned and maintained Analog and Digital Signaling/Telephone circuitry including Private Lines, Dry Loop
DSL, Line Share IPDSL, Integrated Services Digital Network (ISDN), DS0-DS3, T1-T3, FTTP, FTTN.
 Installed, maintained and repaired all Central Office network elements (Optical networks for local distribution,
customer access and long haul network appearance, sub-optical rate transport circuits
 Ability to create CAT-5 cabling, straight thru or cross-over
 Performed monthly maintenance routines on AT&T facilities and equipment from networks infra-structure,
power plants, safety, inventory control and radio towers
 Participated and completed successfully in all AT&T safety and training programs
 Maintained open communication with Supervisor on a daily basis to prioritize work load completion, minimize
network failure or repeated/chronic problems

2.  Trained new Technicians in all mentioned technologies and equipment
 Maintained clean driving record in company and personal vehicles
 2 years experience in very fast pace call-center environment
WORK HISTORY:
 February 2000-May 2015 AT&T Champaign, IL
Telecommunications Specialist/Central Office Technician
 May 1996-February 2000 Staples, Inc. Decatur, IL
Operations Manager
 April 1993-May 1996 BenWal Printing Pomona, Ca
Outside Sales Agent
EDUCATION:
 Parkland College Champaign, IL.
AAS in Computer Networking Currently Enrolled
GPA 3.6/4.0 Anticipated graduation date 08/2016
 CompTIA A+ Certification Pursuing Certification
 CompTIA Network + Pursuing Certification
SPECIAL SKILLS:
 Microsoft Office (Word, Excel, Access and Power Point, Outlook) One Drive, Putty, Network sniffer and Hyper-
terminal
 High mechanical aptitude, ability to operate test equipment and power tools, etc.
 Bilingual: reads, speaks and writes Spanish language fluently
VOLUNTEER WORK:
 Member of AT&T Pioneers since 2001 (Distribute shoes and coats for children-in-need in Decatur, IL area,
participate in Picnics for children and families affected by HIV in Chicago, IL area, and represent IBEW 21 at
events for Mercy Home in Chicago, IL.)
 Participate in the Samaritan Purse/Operation Christmas Child Program since 2003 (Filling shoe boxes with small
gifts for third world children around the world)