This document summarizes key concepts about organizational environments and culture from a chapter. It discusses: 1. The external environment that can influence companies including general/specific environments and factors like environmental change, complexity, scarcity, and uncertainty. 2. The three-step process of environmental scanning, interpreting factors, and acting on threats/opportunities to make sense of changing environments. 3. A case study on Waste Management, the largest waste handling company, and challenges from less waste generation and demands for more recycling. 4. Definitions of organizational culture and structure and how culture influences employee behavior and company operations. 5. An analysis of the culture at Zappos using its expressed