This document discusses congestion control and quality of service in computer networks. It covers topics like data traffic profiles, congestion and its causes, open-loop and closed-loop congestion control mechanisms, examples of congestion control in TCP and Frame Relay, defining quality of service and its characteristics, techniques to improve QoS like scheduling and traffic shaping, integrated services and differentiated services models for QoS, and QoS in Frame Relay and ATM networks. The document contains descriptions and illustrations of these concepts.