The document introduces the Change Journey Map, a tool designed for managing the complexity of organizational change, emphasizing that organizations are complex social systems rather than mechanical. It highlights the significance of individual needs, unsupervised decision-making, and the multitude of influencing factors within and outside an organization, advocating for an adaptive change model. The Change Journey Map facilitates dialogue to define a unique organizational change model and encourages participation in global workshops to further explore these concepts.

1. The Change Journey MapA Tool for Managing Complexity in Organizations

2. We all carry images of organizations in our mind. Most of us still believe an organization is a machine.please watch the following video clip…

3. The reality is different. Organizations are complex social systems.(from: zeno on Flickr)

4. What makes an organization a complex system?All people have individual concerns, purposes, and circumstances. All people in an organization make many unsupervised decisions, every day.All people in an organization are connected in different ways to other people within and without the organization.There is a close to infinite number of external and internal influence factors that shape the destiny of the organization.Social systems have a strong urge to protect their integrity.

5. 1. All people have individual concerns, purposes, and circumstances.Before you continue, please read more about this model of human needs of Manfred Max-Neefhere.SubsistenceFreedom from Want(Income/Livelihood)ProtectionFreedom from Fear andAbuse(Ground Rules)IdentityFreedom To BeProud of Yourself(Self-Esteem)AffectionFreedom fromRejection(Dignity/Teamwork)CreationFreedom to Create YourOwn Future(New Ideas)FreedomFreedom fromCoercion(Autonomy)UnderstandingFreedom fromUncertainty(Information Access)LeisureFreedom fromExhaustion(Stress Reduction)ParticipationFreedom fromExclusion(Inclusivity)

6. 2. All people in an organization make many unsupervised decisions, every dayAsk yourself:How many decisions do I take every day?

7. How many decisions of my staff can I control?

8. How accurate can I predict the compounded effect of those decisions?

9. What is, honestly, the expectancy range of what will happen tomorrow, the day after, and beyond?Before you continue, please read more about decision making in uncertain times here

10. 3. All people in an organization are connected in different waysimage from: Delta7

11. 4. There is a close to infinite number of external and internal influence factorsEach day, a lot of things happenin your organization

12. in your community

13. in the local economy

14. in the international economy

15. in politics

16. in families of your organization’s members

17. in your brain