www.create-learning.com From a presentation on Complexity and Organization Culture Change. A series of tools and needed processes to lesson the learning anxiety and increase the survivor guilt. www.create-learning.com

1. A caterpillar cannot reach its
potential by taking flying
lessons but only by its
development into a butterfly.
- Peter Szabo
Michael Cardus - www.create-learning.com

2. Change Management Concepts
• Complexity and change
• Organizational, Departmental, Team design and structure
• Solution-Focused Change Development
Logic Model - How to tackle change?
What's the Roadmap?
• Role Complexity and Individual Complexity
• PDCA
• Development of what and how thinking
• Organizational Language
Making Strategic Connections &
Opportunities for Synergies
• Systems-Drive-Behaviors
• Role Relationships
• Organizational Context Setting
• Continual Focus Groups + Action Taken
Michael Cardus - www.create-learning.com

3. http://create-learning.com/blog/team-building/5-steps-to-planning-a-change-within-your-organization-team
Michael Cardus - www.create-learning.com

4. “If you have been trained to think in a certain way and are a member of a group that thinks
the same way, how can you imagine changing to a new way of thinking?”
- Edgar Schein
3 Stages of Change
Lewin/Schein
Stage 1 – becoming motivated to change (unfreezing)
Multiple forces established by past observational learning and cultural
influences tend to maintain the current behavior. Change requires adding
new forces of change or the removal of some of the existing factors that
are at play in perpetuating the behavior.
• Denial
• Scapegoating, passing the buck, dodging
• Maneuvering & Bargaining
Michael Cardus - www.create-learning.com

5. Stage 2 – change what needs to be changed (unfrozen and moving
to a new state)
Once there is sufficient dissatisfaction with the current conditions and a
real desire to make some change exists, it is necessary to identify exactly
what needs to be changed, if not already articulated in the first stage.
• Words take on new and expanded meaning
• A concept is interpreted within a broader context
• There is an adjustment in the scale used in evaluating new input relative
to what had previously been learned and accepted as factual.
Michael Cardus - www.create-learning.com

6. Stage 3 - making the change permanent (refreezing)
Refreezing is the final stage where the action becomes habitual. This
requires behavior that is consistent with other behaviors and the values
and beliefs held by the individual.
• Develop a new self-concept and identity
• Establishing the new behavior in interpersonal relationships.
Michael Cardus - www.create-learning.com

7. Schein’s hypothesis: True learning/behaviour change will rarely occur until an individual‟s „Survival Anxiety‟
(associated with a particular change or event ) is greater than any „Learning/Change anxiety‟ associated with
that event
Anxiety or guilt builds from previous beliefs now being seen as invalid. Schein(1999, p. 116) called this
“survival anxiety” as in “I will not survive in some sense unless I change.”
High
Survival Anxiety
Level of
Anxiety
Learning/Change Anxiety
Low
Change Event
Time
http://www.slideshare.net/ShaneCarmichael/shane-and-schein-survival-change
Michael Cardus - www.create-learning.com

8. Complexity and Change
are Conjoined
Michael Cardus - www.create-learning.com

9. Complexity may be identified
in terms of the number of
variables that have to be dealt
with in a given time in a
situation, the clarity and
precision with which they can
be identified, and their rate of
change. (Jaques 1998)
http://create-learning.com/blog/manager-training/complexity-and-achieving-
goals-at-work
Michael Cardus - www.create-learning.com

10. http://create-learning.com/blog/manager-training/the-difference-is-the-point-of-interaction
Michael Cardus - www.create-learning.com

11. Michael Cardus - www.create-learning.com

12. Systems-Drive-Behaviors
Michael Cardus - www.create-learning.com

13. http://create-learning.com/blog/team-building/cascade-of-planning-align-organizational-plans
Michael Cardus - www.create-learning.com

14. 4. Skills
2. 3.
Accountability Performance
& Authority Support
Systems
1. Purpose
Michael Cardus - www.create-learning.com

15. http://create-learning.com/blog/team-building/plandocheckact-team-building-processing-de-briefing
Michael Cardus - www.create-learning.com

16. http://create-learning.com/blog/team-building/quality-tools-to-discover-solutions-nine-windows
Michael Cardus - www.create-learning.com

17. Create-Learning Team Building & Leadership strives in
every interaction to;
Make Teams & Leaders Better by improving team processes
and individual effectiveness, that result in increased
productivity & people who love the work they do.
Visit www.create-learning.com to learn more.
Michael Cardus - www.create-learning.com

18. Photo attribution
SidPix
Michael Cardus - www.create-learning.com